12/03/2026
Public Statement: Service Restoration & Path Forward.
From: The Office of the CEO, Monocrone Technology Company Limited
Date: 12th March 2026
Subject: Our Commitment to Rebuilding Trust and Digital Excellence
To Our Valued Clients, Partners, and the Community,
At Monocrone Technology Company Limited, our mission has always been to empower businesses through world-class digital infrastructure. Recently, we faced a difficult operational crossroad that led to the suspension of several client websites and mobile applications.
We hear your feedback, and we acknowledge our shortcomings.
While the decision was driven by the rising costs of maintaining high-performance hosting and domain services, we recognize that our communication was not at the standard you deserve. The disruption to your daily operations, orders, and customer trust is something we take full responsibility for.
Our Immediate Action Plan
We are not just looking back; we are moving forward with a focus on restoration:
Instant Restoration: Services are being brought back online immediately for all accounts with cleared balances.
Flexible Partnerships: We understand the current economic climate. We are offering tailored, extended payment plans for clients facing genuine hardship to ensure your digital presence remains active.
Direct Advocacy: Our team is reaching out individually to every affected partner to ensure no business is left behind.
Rebuilding the Promise
Monocrone was built to be an engine of growth for your business, not a hurdle.
This incident has been a profound learning experience for our leadership team. We are implementing new communication protocols to ensure transparency and sufficient notice moving forward.
If you are currently affected, please reach out to us directly so we can resolve this together:
Email: [email protected]
Direct Line: +256-708-672-146, +256-77-50-69-370
WhatsApp Official: +256-708-660-400
To the public and our loyal clients: thank you for holding us accountable. Your criticism is the fuel we are using to build a more resilient, client-centric Monocrone.
Sincerely,
Don Zayeed Sayeed Founder & CEO
Monocrone Technology Company Limited