Wanatel

09/10/2026

When people talk about AI in voice, the conversation can get a little noisy.
Some act as though IVR is outdated overnight. Others treat AI receptionists as just another buzzword.
The reality is more useful than that.
The real question is not whether one replaces the other. It is what happens when a business call can move beyond menu options and start becoming a more natural, helpful interaction.
In our latest blog, we unpack the difference between a traditional IVR and an AI receptionist, where each fits, and why the real opportunity lies in better call handling, smarter routing and more meaningful customer conversations.
If you are helping customers think about voice, automation and service experience, this is worth a read.
Read the new blog here:
https://www.wanatel.co.za/ai-receptionist-vs-ivr-whats-actually-changed/

15/09/2026

Everyone is talking about AI. But customers are still picking up the phone. 📞

Voice remains one of the most direct ways businesses connect with customers, and today it can do far more than simply make and receive calls.

For resellers, that makes it an important part of the stack: something that can sit alongside Cloud PBX, automation, AI and other business tools while creating an ongoing service opportunity.

Evan Damon looks at why voice is still very much part of the picture in our latest blog.

👉 Why voice still belongs in your reseller stack
https://www.wanatel.co.za/why-voice-still-belongs-in-your-reseller-stack/

31/08/2026

📞 A missed call shouldn’t mean a missed customer.

What if the call didn’t end with “someone will get back to you”?

With Wanatel’s AI Agent, an incoming call can move straight from conversation to action: answering the customer, checking availability and booking an appointment directly into Google Calendar while they’re still on the line.

No voicemail loop. No back-and-forth. No appointment details waiting to be captured the next morning.

And importantly, this isn’t about replacing people. It’s about handling the routine stuff when your team is busy, unavailable or off duty, so people can focus on the conversations that actually need them.

Our latest blog looks at how voice AI is turning the traditional front desk into something far more useful.

From missed call to booked appointment: the front desk is changing.

Read it on the Wanatel website. https://www.wanatel.co.za/from-missed-call-to-booked-appointment-the-front-desk-is-changing/

21/08/2026

One more reason to talk AI with your customers.

Wanatel’s AI Agent now integrates with Google Calendar, allowing businesses to go from incoming call to confirmed appointment in one conversation.

For resellers, it’s an easy use case to take into customers where missed calls, busy reception teams and manual bookings are still part of everyday life.
“A smart virtual front desk that answers every call instantly.”

Talk to us about getting it set up for your customers

Evan Damon

Wanatel is a leading provider of VoIP and Cloud PBX wholesale services in South Africa. We offer cost-effective, white-labelled solutions to resellers, providing an innovative platform for billing, support and services to meet customer demand.

04/08/2026

Durban certainly knows how to make you feel welcome.

The Wanatel team spent last week catching up with long-standing reseller partners, meeting new faces and having some excellent conversations about the opportunities ahead.

The week was rounded off at the Wireless Access Providers’ Association of South Africa (WAPA) Regional Event, with more valuable discussions, industry insights and time spent with the people who keep South Africa’s connectivity sector moving forward.

Thank you to everyone who made time to meet with us, and to the WAPA team for another great event. We left Durban with full notebooks, fresh ideas and plenty to follow up on.

27/07/2026

Next week, we'll be showing off our Google Calendar integration for our AI Agent.

This is where the use cases start getting even more practical.

Because once an AI Agent can work with availability, it can support conversations around appointments, bookings, showhouses, consultations, demos, site visits and follow-ups.

Not just: the agent can answer questions.

The agent can help move the customer closer to the next step. Interested to know more? Register for the webinar with Evan Damon https://us06web.zoom.us/webinar/register/WN_Vr05EE2WQGuFgeVlh7Ma6g

24/06/2026

Polokwane, you’ve been lekker. 📍

Evan Damon and Kelly-Raé Damon are at Wireless Access Providers’ Association of South Africa Wireless Access Providers’ Association of South Africa (WAPA) Polokwane today, catching up with the WISP community and talking all things wholesale voice, KEVO, eWhisper, eCIRRUS and the newest addition to the Wanatel toolkit: AI Agent.

It’s always good to be in the room with the people building connectivity where it matters most. Great conversations, familiar faces and a few new ones too. Great to start the visit off with the Splynx ISP Framework team too!

Come say hello if you’re here or reach out to Evan if you’d like to chat about how Wanatel can support your voice and AI services.

17/12/2025

As 2025 winds down, it feels like a good moment to stop, look back, and say thanks. It’s been a year of solid progress, smart thinking, and a lot of teamwork across South Africa’s telecoms space.
For us at Wanatel, it’s been a year of building. We launched new products and stayed focused on what matters most: giving our resellers tools that actually make their day-to-day business easier.
eWhisper was exciting. Seeing teams use it to work from anywhere, without sacrificing call quality or reliability, has been hugely satisfying.
eCIRRUS developed from a concept into a dependable operational backbone for resellers. From customer management and billing to workflows and insights, it’s helping bring a bit more order and clarity to busy businesses - for our resellers and for their customers, and particularly extending their ability to grow their market offering and differentiate in a tough market.
Overall, 2025 has been about building smarter and integrating better, so our partners can compete, differentiate, and grow with confidence.
The way businesses communicate keeps changing, faster and faster. Mobility, automation, flexible working, it’s all moving quickly. We’re excited about what’s next, and we’re proud to be shaping that future alongside our reseller community.
Thanks to everyone who’s trusted us, challenged us, and worked with us this year. You play a big part in what we build, and that doesn’t go unnoticed.
Here’s to 2026 and everything still to come. 🎄✨

Quick holiday heads-up:
We’ll be running with a skeleton team from 19 December 2025 to 5 January 2026.

Wishing you a relaxed festive season and a great start to the new year from all of us at Wanatel.