What are the opening hours?

Monday 08:00 - 16:30 Tuesday 08:00 - 16:30 Wednesday 08:00 - 16:30 Thursday 08:00 - 16:30 Friday 08:00 - 16:30

FSPHub

Name: FSPHub
Address: Regus Business Centre, 1st floor Willowbridge Centre, Carl Cronje Drive, Cape Town, 7530, ZA
Telephone: +27219142169
Price range: Not applicable

FSPHub is a customisable, cost-effective and efficient cloud-based practice management solution.

Designed to make your business more efficient and profitable, FSPHub is a completely customisable practice management solution that will help you achieve and maintain control, compliance, communication, consistency and complete peace of mind. Our simple to use software automates tasks, improve workflow, stores and manages documents, and it offers smart communication. Benefits and features include

a Centralised Cloud, Classic Client Service, Compliance, Control, Document Storage, Easy On-boarding and Integration, Easy-to-change Workflows, Effortless Growth, Powerful Reporting, Smart Communication and much more! Visit our website and see how FSPHub can benefit your business: www.fsphub.com

Alternatively, contact our friendly team to assist you:
☎️ +27 21-914-2169
@ [email protected]

04/09/2026

"We'll just use a general CRM."

Every brokerage that's tried this knows how the story goes. Months of configuration. Workarounds on workarounds. And eventually a system the team quietly stops using.

It's not because generalist CRMs are bad software. They're excellent, at the job they were built for.

That job is a sales pipeline: Leads move through stages, the deal closes, done.

A brokerage doesn't work like that. Your "deal" never closes. It renews. It amends. It claims. It endorses. Year after year.

The objects at the heart of your business are policies, claims, renewals, and compliance records, and a generalist CRM has no native concept of any of them. No FAIS record-keeping. No claims structures. No insurer integrations. You end up forcing an insurance practice into a sales-funnel shape, and the mismatch shows up everywhere.

Not all CRMs are equal. For a brokerage, "CRM" should mean a system that understands insurance, not a marketing tool wearing a suit.

Full breakdown in our article, link in comments.

28/08/2026

Email is the most underrated system in your brokerage, when paired with the right structure, supported by the right platform.

Email is where your business happens: claims lodged, quotes sent, amendments requested, insurers responding.

Which makes it your most important business record. And in most practices, your least structured one. Locked in individual inboxes. Invisible to the rest of the team. Un-auditable without a lot of effort and time.

Here's why fixing email first is the smartest move you can make:

The mechanics you build for email, routing messages to the right person, filing them against the client record, triggering follow-up tasks, preserving the audit trail, are channel-agnostic.

Get the recipe right for email, and when your clients shift to WhatsApp (many already have), the same structure absorbs it. Same routing. Same record. Same audit trail.

You're not solving communication channel by channel. You're building one architecture that every channel plugs into.

Foundations first. Channel second.

20/08/2026

Make FSPHub work the way your business works.

With C-Forms (Custom Forms), you can capture the additional information that matters to your team, right where you need it.

From client and portfolio information to claims, withdrawals and provider details, C-Forms give you the flexibility to create fields that suit your processes.

- Customise the information you capture
- Use dropdowns, checkboxes, date pickers and more
- Make important fields compulsory
- Export information to PDF
- Report on the information you capture
- Schedule reports daily, weekly or monthly
- Keep information where your team needs it

It’s all about making everyday processes simpler and more structured, while giving you better visibility into the information your team captures.

Book a demo and see how you can benefit from C Forms: https://www.fsphub.com/book-a-demo

06/08/2026

You didn't start a brokerage to do admin.

But be honest about where last week went.

Chasing claims updates across insurer portals. Re-keying client details into a third system. Scrolling through email threads to work out whether anyone actually replied to that endorsement request.

Here's the thing most brokerage principals eventually realise:

The admin isn't the problem. The admin is a symptom.

The real problem is that your work lives in disconnected places, an inbox here, a spreadsheet there, a portal somewhere else. And every gap between those places gets bridged the same way: by a human, manually, every single time.

That's not an admin burden. That's an architecture problem.

And architecture problems don't get better as you grow. They compound.

We've written about how small brokerages escape what we call the admin trap. Read the article here: https://www.fsphub.com/post/the-admin-trap-why-small-brokerages-lose-client-time-to-their-own-tools-and-how-to-get-it-back

31/07/2026

When client files, communication, documents, and process steps sit in one place, productivity improves almost immediately.

The most obvious gain is time: fewer phone calls to “check what’s happening”, fewer internal follow-ups, fewer errors from duplicated data capture, and fewer delays caused by missing documents.

Book a demo with the FSPHub team & see how we can bring clarity to your operations: https://www.fsphub.com/book-a-demo

24/07/2026

Fragmented systems. Advisers switching between multiple platforms to answer one client question. Bottlenecks nobody can see until a client complains.

The FSPHub blog is where we work through the operational side of running a brokerage - CRM, workflows, client communication and the foundations that make growth manageable rather than messy.

New thinking, regularly. Visit the FSPHub blog: https://www.fsphub.com/blog

16/07/2026

Innovation requires stable foundations

Technology will continue to change. New AI tools will emerge. Better integrations will become available. Automation capabilities will continue to expand. Businesses should absolutely embrace that innovation. But they also need a stable operational foundation that remains consistent regardless of which technologies come and go.

Your client records, communication history, workflows, and business processes are long-term assets. Everything else should strengthen them.

Read the full article on the FSPHub blog: https://www.fsphub.com/post/ai-isn-t-your-biggest-opportunity-operational-visibility-is

10/07/2026

Better workflows create better businesses.

In our latest blog post by our Business Development Director, Craig Grasko, we explore how workflows allow firms to identify bottlenecks, monitor service levels and continuously refine the way work moves through the organisation.

At FSPHub, we believe this is a foundational pillar to build on and helps businesses become more efficient over time rather than more complicated as it grows.

Read the full article on the FSPHub blog: https://www.fsphub.com/post/ai-isn-t-your-biggest-opportunity-operational-visibility-is

02/07/2026

The FSPHub team is thrilled to welcome O'Neill's Insurance Brokers to the FSPHub family. We look forward to being part of your growth journey - helping you focus on what matters most: your clients.

Here's to new beginnings, bigger relationships, and a business built to grow. Welcome aboard, O'Neill's Insurance Brokers.

Address

Regus Business Centre, 1st Floor Willowbridge Centre, Carl Cronje Drive
Cape Town
7530

Opening Hours

Monday	08:00 - 16:30
Tuesday	08:00 - 16:30
Wednesday	08:00 - 16:30
Thursday	08:00 - 16:30
Friday	08:00 - 16:30

Telephone

+27219142169

Website

http://www.fsphub.com/

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