FSPHub

16/10/2026

Technology will not make you COFI-compliant.

Here's what technology can do, and it's the part that matters most:
It can remove the operational complexity of demonstrating the good conduct that's already happening.

Most small practices have a capture problem. The work is done well, but it's done across inboxes, phones, and memories, in places that keep no usable record.

Fix capture, and compliance stops being a parallel workstream. It becomes a by-product.

Culture and governance are your job. Making them provable, that's what systems are for.

The FSPHub team have written insights on the above and more, featured on our blog where we delve into practical ways to integrate technology into your business. The team share lessons learned from decades of experience and successful implementations, and thousands of hours of support provided to professionals to help them drive & achieve operational efficiency.

You can find the link to our blog in the comments section, and if there is a specific topic that you would like us to cover, please let us know :)

30/09/2026

Imagine the request lands tomorrow: "Please provide the complete engagement history for this client."

Version one:
You email three team members. One is on leave. Everyone searches their inbox. Someone finds half a thread from 2024, but the attachment is missing. The WhatsApp exchange about the claim exists only on one person's phone. Four days later you submit a file you hope is complete, and you genuinely don't know.

Version two:
You open the client's record. Every email, filed automatically. Every task, with owner and date. Every document. The WhatsApp thread, captured through the same system. You export it. Minutes, not days, and you know it's complete.

Same brokerage. Same conduct. Same team.

The difference isn't compliance effort. It's architecture.

COFI is going to make version two the standard the industry gets measured against. The good news: practices that build it get something else too, the operational visibility that better businesses run on anyway.



**This is an operational perspective, not legal advice. COFI's final requirements will be settled by the promulgated legislation and subsequent conduct standards - work with your compliance officer on the specifics.

23/09/2026

The FSPHub team is thrilled to welcome Agisanang Insurance Administrators to the FSPHub family. We look forward to being part of your growth journey - helping you focus on what matters most: your clients.

Here's to new beginnings, bigger relationships, and a business built to grow. Welcome aboard, Agisanang Insurance Administrators!

17/09/2026

COFI is not a compliance project.

We’ll say it more carefully: If COFI becomes a compliance project in your brokerage: a separate stream of policies, registers, and filing that runs alongside the real work, then it will fail. Quietly, the way these projects always fail in small practices.

Not because your team doesn't care. Because the day is already full, and anything that competes with client work, loses.

The practices that will struggle with COFI aren't the small ones.

They're the disorganised ones. At any size.



*This is an operational perspective, not legal advice. COFI's final requirements will be settled by the promulgated legislation and subsequent conduct standards - work with your compliance officer on the specifics.

15/09/2026

The FSPHub team is thrilled to welcome Bunono Risk Managers to the FSPHub family. We look forward to being part of your growth journey - helping you focus on what matters most: your clients.

Here's to new beginnings, bigger relationships, and a business built to grow. Welcome aboard, Bunono Risk Managers!

11/09/2026

You cannot demonstrate what you cannot see.

One of the most useful things said in the COVER Webinar session focused on COFI wasn't about COFI at all.

Alongside Anton Swanepoel and Jaco Moolman, we spent an hour unpacking what the coming conduct framework means for advisory businesses.

Governance. TCF culture. Accountability. All important.

But the theme underneath everything was simpler:
You cannot demonstrate what you cannot see. And you cannot see what was never captured.

COFI will ask practices to prove consistent, fair client outcomes, not just to have policies that promise them. For a small brokerage, that sounds like a mountain of new admin. It doesn't have to be.

The evidence COFI wants is mostly a record of work you're already doing, from client communications, follow-ups, to how complaints were handled. The failure point isn't conduct. It's capture.

Fix where the work lives, and the evidence writes itself.

We've put our full thinking into an article with the link in the comments. More from this series over the coming weeks.



*This is an operational perspective, not legal advice. COFI's final requirements will be settled by the promulgated legislation and subsequent conduct standards - work with your compliance officer on the specifics.

08/09/2026

The FSPHub team is thrilled to welcome Clanfin Short Term Insurance Brokers to the FSPHub family. We look forward to being part of your growth journey - helping you focus on what matters most: your clients.

Here's to new beginnings, bigger relationships, and a business built to grow. Welcome aboard, Clanfin Short Term Insurance Brokers!

08/09/2026

Take a look at our article in the Techfest E-Book!

Technology is reshaping insurance, but TechFest 2026 made one thing clear: innovation alone is not enough. Across conversations on AI, data, automation, digital transformation and customer experience, a consistent message emerged: technology creates opportunity, but ex*****on creates value.

This eBook captures the ideas, insights and practical lessons shaping the industry’s next chapter, exploring how insurers, brokers and technology providers can turn innovation into better processes, smarter decisions, stronger customer experiences and more valuable human expertise.

👉️ Download or read here: https://buff.ly/HfB4L8h

04/09/2026

"We'll just use a general CRM."

Every brokerage that's tried this knows how the story goes. Months of configuration. Workarounds on workarounds. And eventually a system the team quietly stops using.

It's not because generalist CRMs are bad software. They're excellent, at the job they were built for.

That job is a sales pipeline: Leads move through stages, the deal closes, done.

A brokerage doesn't work like that. Your "deal" never closes. It renews. It amends. It claims. It endorses. Year after year.

The objects at the heart of your business are policies, claims, renewals, and compliance records, and a generalist CRM has no native concept of any of them. No FAIS record-keeping. No claims structures. No insurer integrations. You end up forcing an insurance practice into a sales-funnel shape, and the mismatch shows up everywhere.

Not all CRMs are equal. For a brokerage, "CRM" should mean a system that understands insurance, not a marketing tool wearing a suit.

Full breakdown in our article, link in comments.

28/08/2026

Email is the most underrated system in your brokerage, when paired with the right structure, supported by the right platform.

Email is where your business happens: claims lodged, quotes sent, amendments requested, insurers responding.

Which makes it your most important business record. And in most practices, your least structured one. Locked in individual inboxes. Invisible to the rest of the team. Un-auditable without a lot of effort and time.

Here's why fixing email first is the smartest move you can make:

The mechanics you build for email, routing messages to the right person, filing them against the client record, triggering follow-up tasks, preserving the audit trail, are channel-agnostic.

Get the recipe right for email, and when your clients shift to WhatsApp (many already have), the same structure absorbs it. Same routing. Same record. Same audit trail.

You're not solving communication channel by channel. You're building one architecture that every channel plugs into.

Foundations first. Channel second.