Call Center Couch

Call Center Couch All-Things Customer Service Representatives

20/09/2022

CCC🫶🏾

19/09/2022

Good morning CSRs

Please be early and not miss a huddle and a cup of coffee before your shift start

New week, have it productively. CCC🫶🏾

16/09/2022

How are you guys feeling today at work? As Customer Service Experts maintaining a positive energy does influence a call you are handling. How do you personally go about that throughout your shift? CCC🫶🏾

15/09/2022

Think and imagine a Service and Solution you would want to receive should you call any Call Center as a Customer. Give that 120% Service and Experience to every Customer you help today!❤️💃🏾🥳

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15/09/2022

Good morning CSRs

Are you working today?

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14/09/2022

Daily huddles sets the tone and mood for the entire shift and gets the team energy aligned toward same goal. CCC🫶🏾

14/09/2022

Attendance register ensures that Agents are paid what is due to them. For your line Team Leader to monitor a team and individual performance. CCC🫶🏾

14/09/2022

Do you think it's important to daily records of Agents attendance daily? CCC🫶🏾

14/09/2022

As a CSR, is there a day you remember where your Team Leader didn't acknowledge your presence at work through a register or similar method? Did that affect your day as you serving customers? CCC🫶🏾

14/09/2022

CSRs how are you guys doing today?

Was there a day for you where you started your shift / on the que without a huddle? Did you feel the absence of the huddle during that shift? CCC🫶🏾

13/09/2022

If the customer comes 1st😊

A call center operation should go in what order?

1. Customer. Company. Agents.

2. Agents. Company. Customer.

3. Agents. Customer. Company.

Address

Cape Town
8001

Opening Hours

Monday 10:00 - 19:30
Tuesday 10:00 - 19:30
Wednesday 10:00 - 19:30
Thursday 10:00 - 19:30
Friday 10:00 - 19:30
Saturday 10:00 - 19:00
Sunday 10:00 - 19:00

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