01/07/2017
AEONIX CONTACT CENTER FEATURES
Multi Channel Queuing
CRM and Database integration
Multi-Site support
Sophisticated IVR
Outbound, Callback and Campaigns
Superior Management Information System
State of the art CSR tools
Screen-Pops
Multi Language support
Hot-Stand By redundancy
Cradle to Grave reporting
Multi layer routing:Priority, Skill based, Statistical, Business rules, Customer value
Automated PC-less Mode
Integrated Agent Sessions Recording
1000 IVR Ports
600 concurrent logged-in Agents