What are the opening hours?

Monday 8am - 6pm Tuesday 8am - 6pm Wednesday 8am - 6pm Thursday 8am - 6pm Friday 8am - 6pm

Shenandoah University I.T. Help Desk

Name: Shenandoah University I.T. Help Desk
Address: 1460 University Drive, Howe Hall Office H204, Winchester, VA, 22601, US
Telephone: (540) 665-5555
Price range: Not applicable

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Shenandoah University I.T. Help Desk

Technology Help Desk for Shenandoah University Students, Faculty & Staff. Questions? reach us at [email protected]

www.su.edu/HelpDesk

09/04/2026

The IT Help Desk will be closed on Monday, September 7th in observance of Labor Day.

We will reopen on Tuesday, September 8th at 8:00 AM.

Have a safe and relaxing long weekend, Hornets!

09/02/2026

We hope the first week of classes is going well for all of our Hornets! 🐝✨

Big congratulations to our first set of give away winners!

🏆 Academic Info Fair (Google Home Winner): Landon

💳 iML Device Gift Card Winner #1: Caden

There are still 3 more iML gift card winners out there! We can't wait to see who wins next!

08/31/2026

Happy first day of classes, Hornets! 📚🐝✨

The Wi******er IT Help Desk has officially switched to our Fall semester hours:

⏰ Monday – Friday: 8:00 AM – 6:00 PM

Feel free to stop by Howe Hall (Room H204) for any tech questions or assistance.

The satalite campus IT Help Desk Hours are as follows:

📍 HPB: Room 266 | 9 AM – 5 PM

📍 Loudoun Campus: Room 115 | 9 AM – 5 PM

You can also reach us here:
📞 Call: 540-665-5555
📧 Email: [email protected]

Have a fantastic start to your semester

08/28/2026

📶 Trouble connecting to 1SU or ResStream Wi-Fi? or other IT questions ? We’re coming to all 1st year dorm lobbies next week !

Bring your laptop, phone, tablet, or gaming device down during your hall’s time for 1-on-1 help:

📍 Lobby Schedule (2:30 PM – 4:00 PM Daily):

🗓️ Mon 8/31: Funk / Gore

🗓️ Tue 9/1: Parker

🗓️ Wed 9/2: Racey

🗓️ Thru 9/3: University Inn

Can’t make it? We've got you covered in Howe Hall!

📞 540-665-5555 | 📧 [email protected]

08/26/2026

It's great to see campus buzzing with activity again! 🐝✨

If you missed picking up your iML equipment, you have another opportunity to grab your devices tomorrow (8/27)!

📍 Location: Brandt Student Center – Room 115

⏰ Time: 8:00 AM to 4:00 PM

Don't forget to bring your student ID a photo ID (and a parent or guardian if you are under 18 to sign your device agreement!). 💻

📞 Questions? Call us at 540-665-5555 or email [email protected].

08/24/2026

Happy Move-in week Hornets!

Getting settled into your new home is exciting, but getting your tech ready is essential! Here is what you need to know about picking up and configuring your iML equipment on the 26th:

🍏 iML Device Pickup Details:
Pickup will be located in the Brandt Student Center – Room 123 starting at 8:00 AM.

⚠️ Under 18? You MUST have a parent or guardian present to sign your device agreement when picking up your iML equipment.

🛠️ Running Into Setup Issues?
If you hit any bumps setting up your iML devices, our IT team is live across campus to help you out on move in day:

📍 Howe Hall (IT Help Desk): 8:00 AM – 5:00 PM
📍 Smith Library: 8:00 AM – 3:00 PM

As always, you can reach us via phone or email:
📞 Call: 540-665-5555 | 📧 Email: [email protected]

08/21/2026

We love tech, but your dorm room doesn't need its own router. 🙅‍♂️ To keep the campus WiFi running fast for everyone, please leave personal routers and signal boosters at home. Keep your setup simple and let our network do the heavy lifting.

If you have a concern about network speeds or connection issues in your room email us at [email protected] or call us at (540)665-5555 so we can help

08/17/2026

Move in day is next week! Use this quick cheat sheet to find the right network for every device you are bringing to campus. Avoid connection issues and get streaming the second you unpack!

🍎 Apple Setup (Aug 11 - Sep 7) ➡ Temporary network for new iML device setup only. Switch to 1SU when done!

💻 1SU ➡ Laptops, Phones & Tablets (Use your SUNet username & password to connect)

🎮 Resstream ➡ Gaming Consoles , Smart TVs and other Smart Devices (Password sent to your SU email on move in week from [email protected])

👋 SU Guest ➡ Visitors & Parents

08/14/2026

Accidents happen. We know it. You know it. No judgment here.

Your iMLearning MacBook is covered by 4 years of AppleCare+, and your iPad and Pencil are covered for one. If your devices break, bring it to the SU IT Help Desk! We’ll manage the repair and even provide a loaner laptop so you don't miss any classwork.

08/11/2026

It’s iML tech distribution season! 💻🎉

As we kick off device distribution for our student groups, keep an eye out for a little extra surprise. If you find a winning flyer inside your new MacBook box, you’ve won an Amazon Gift Card! 🎁

Only 4 are hidden, so check your box carefully!

We cant wait to see who wins!

Address

1460 University Drive, Howe Hall Office H204
Winchester, VA
22601

Opening Hours

Monday	8am - 6pm
Tuesday	8am - 6pm
Wednesday	8am - 6pm
Thursday	8am - 6pm
Friday	8am - 6pm

Telephone

(540) 665-5555

Website

http://www.su.edu/helpdesk

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