Valley Business Machines

11/08/2023

In reverence and gratitude for those who have served our nation, we will be closed on Friday, November 10th, in observance of Veterans Day. It is a day to honor their courage, sacrifice, and dedication. Thank you to all our veterans for protecting our freedom.

12/15/2022

11/08/2022

VBM Technology Management Partners is the Valley's leading provider of IT and Business Equipment Services. VBM Technology Management Partners is currently reviewing applications for self-motivated, detail-oriented document scanner operators. The workload varies based on the demand of clientele. This is a part-time job at our Wasilla Headquarters. This is a temporary part-time position, but has a chance of becoming permanent.
Duties:
• You will be tasked with scanning confidential records organized in folders and stored in filing boxes.
• You will remove the documents from the folders, remove staples and other obstructions that can't be run through a scanner. VBM Technology Management Partners will provide production quality scan devices capable of scanning thousands of pages per day.
• There is a great deal of computer usage when scanning, saving and naming records; VBM Technology Management Partners will train you on the process of saving the files to the computer.
• Since these files are often protected health information, you will receive training on best privacy procedures and compliance with HIPAA and State of Alaska confidentiality laws.
• Tools for this job will be provided by VBM Technology Management Partners
• Initial pay is $12 per hour, with an expected 30-38 hours per week. Flex-Time is optional, allowing for (4) 9-hour days per week or (5) 7.5-hour days per week.

Skills/Qualifications:
• Basic computer literacy skills required.
• Must be able to work alone and stay on task.
• GED preferred but not required.
• Must be VERY detail oriented...integrity of the information is paramount.
• Ability to quickly sift through stacks of paper and organize for scanning.
• Applicants must have reliable transportation to VBM and be able to pass a Criminal Background and drug test.
Our goal is to provide the best service available to our clients with no excuses...if you also like being the best there is in your field, we want to hear from you!
To apply for this position please send your Cover Letter and Resume posting

03/17/2022

IT Support - Tier 1 (Wasilla, AK)
Compensation: $15-20/hr. DOE
Employment Type: Full-time
Job Title: IT Support - Tier 1

VBM Technology Management Partners is an Employee Owned and Operated technology-based service provider located in Wasilla, Alaska. We have been in business for over 37 years and our services have grown to include a wide scope of Information Technology support/management/implementation, Copier/MFP sales/repair/support, and dedicated Document Digitization & Shredding services.
We are a business that works closely with other businesses to make sure that the internal technology products they need on a daily basis to run their business are up to the highest standard. Our number one priority is to grow with technological and service industry changes while never losing the sight and heart of a small business.
We are a tight knit team that takes pride in the services we provide and we see the value that each team member brings. We invite anyone to stop by our office to say hello!

IT Support (Tier 1)
Position Summary:
Resolve remote customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Benefits:
• Medical with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: Employee Stock Ownership Plan (ESOP).
• Certification assistance & continuing education benefits
• Personal IT purchasing employee discount
• Team bonding events
• General Work Schedule: 8am-5pm M-F
• Overtime Opportunities

Travel/License Required: No

Work Schedule: 8am-5pm Monday-Friday (Some Overtime)

Position Roles & Responsibilities:
• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Personal Skills/Qualifications
• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills/Qualifications:
• Minimum 1 years’ experience in IT Industry
• Comptia A+ Certification required (current or otherwise)
• Comptia Net+ Certification preferred (current or otherwise)
• Desktop operating system support skills
• Workstation peripheral support skills
• Server operating system skills
• Networking skills
• Troubleshooting skills

Please apply with VBM Technology Management Partners by submitting a complete resume to [email protected]

03/17/2022

IT Support - Tier 1 (Wasilla, AK)
Compensation: $15-20/hr. DOE
Employment Type: Full-time

Job Title: IT Support - Tier 1
VBM Technology Management Partners is an Employee Owned and Operated technology-based service provider located in Wasilla, Alaska. We have been in business for over 37 years and our services have grown to include a wide scope of Information Technology support/management/implementation, Copier/MFP sales/repair/support, and dedicated Document Digitization & Shredding services.
We are a business that works closely with other businesses to make sure that the internal technology products they need on a daily basis to run their business are up to the highest standard. Our number one priority is to grow with technological and service industry changes while never losing the sight and heart of a small business.
We are a tight knit team that takes pride in the services we provide and we see the value that each team member brings. We invite anyone to stop by our office to say hello!

IT Support (Tier 1)
Position Summary:
Resolve remote customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Benefits:
• Medical with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: Employee Stock Ownership Plan (ESOP).
• Certification assistance & continuing education benefits
• Personal IT purchasing employee discount
• Team bonding events
• General Work Schedule: 8am-5pm M-F
• Overtime Opportunities

Travel/License Required: No

Work Schedule: 8am-5pm Monday-Friday (Some Overtime)

Position Roles & Responsibilities:
• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Personal Skills/Qualifications
• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills/Qualifications:
• Minimum 1 years’ experience in IT Industry
• Comptia A+ Certification required (current or otherwise)
• Comptia Net+ Certification preferred (current or otherwise)
• Desktop operating system support skills
• Workstation peripheral support skills
• Server operating system skills
• Networking skills
• Troubleshooting skills

Please apply with VBM Technology Management Partners by submitting a complete resume to [email protected]

03/17/2022

IT Support - Tier 2 (Wasilla, AK)
Compensation: $20-25/hr. DOE
Employment Type: Full-time

Job Title: IT Support - Tier 2
VBM Technology Management Partners is an Employee Owned and Operated technology-based service provider located in Wasilla, Alaska. We have been in business for over 37 years and our services have grown to include a wide scope of Information Technology support/management/implementation, Copier/MFP sales/repair/support, and dedicated Document Digitization & Shredding services.
We are a business that works closely with other businesses to make sure that the internal technology products they need on a daily basis to run their business are up to the highest standard. Our number one priority is to grow with technological and service industry changes while never losing the sight and heart of a small business.
We are a tight knit team that takes pride in the services we provide and we see the value that each team member brings. We invite anyone to stop by our office to say hello!

IT Support (Tier 2)
Position Summary:
Resolve on-site and remote customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Benefits:
• Medical with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: Employee Stock Ownership Plan (ESOP).
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Personal IT purchasing employee discount
• Team bonding events
• General Work Schedule: 8am-5pm M-F
• Overtime Opportunities

Travel/License Required: Yes, local travel

Work Schedule: 8am-5pm Monday-Friday (Some Overtime)

Position Roles & Responsibilities:
• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

Personal Skills/Qualifications:
• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills/Qualifications:
• Minimum 2 years’ experience in IT Industry
• Comptia A+ Certification required (current or otherwise)
• Comptia Net+ Certification preferred (current or otherwise)
• MCSE/MCITP Certification preferred (current or otherwise)
• Desktop operating system support skills
• Workstation peripheral support skills
• Server operating system skills
• Networking skills
• Advanced overall troubleshooting skills

Please apply with VBM Technology Management Partners by submitting a complete resume to [email protected]

03/17/2022

IT Support - Tier 3 (Wasilla, AK)
Compensation: $25-30/hr. DOE
Employment Type: Full-time

Job Title: IT Support - Tier 3

VBM Technology Management Partners is an Employee Owned and Operated technology-based service provider located in Wasilla, Alaska. We have been in business for over 37 years and our services have grown to include a wide scope of Information Technology support/management/implementation, Copier/MFP sales/repair/support, and dedicated Document Digitization & Shredding services.
We are a business that works closely with other businesses to make sure that the internal technology products they need on a daily basis to run their business are up to the highest standard. Our number one priority is to grow with technological and service industry changes while never losing the sight and heart of a small business.
We are a tight knit team that takes pride in the services we provide and we see the value that each team member brings. We invite anyone to stop by our office to say hello!

IT Support (Tier 3)
Position Summary:

Resolve advanced level customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support. Provide Training and mentoring to Tier 1 & 2 technicians.

Benefits:
• Medical with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: Employee Stock Ownership Plan (ESOP).
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Personal IT purchasing employee discount
• Team bonding events
• General Work Schedule: 8am-5pm M-F
• Overtime Opportunities

Travel/License Required: Yes, local travel

Work Schedule: 8am-5pm Monday-Friday (Some Overtime)

Position Roles & Responsibilities:
• Advanced IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• IT Project Lead
• Working with IT Team to improve overall IT results for clients
• Mentoring & Training Tier 1 & 2 technical resources
• After hours emergency support via the on-call rotation

Personal Skills/Qualifications
• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills/Qualifications:
• Minimum 3 years’ experience in IT Industry
• Comptia A+ Certification required (current or otherwise)
• Comptia Net+ Certification required (current or otherwise)
• MCSE/MCITP Certification preferred (current or otherwise)
• Desktop operating system support skills
• Workstation peripheral support skills
• Advanced use of server operating system skills
• Advanced networking skills
• Advanced overall troubleshooting skills
• Advanced Multitasking skills

Please apply with VBM Technology Management Partners by submitting a complete resume to [email protected]

03/01/2022

VBM Alaska is seeking an energetic and highly motivated candidate for the position of Copier/MFP/Printer Field Service Technician to support the needs of our Copier/MFP/Printer Clients. This is an amazing career opportunity for someone wanting to start a career-style job. We are open to consider candidates with no experience in copiers and provide training if you have the aptitude, a professional appearance and demeanor.

RESPONSIBILITIES TO INCLUDE:
• Performing new hardware installation and upgrades.
• Providing technical support and customer service via email, remote, phone, and on-site for the Sharp and OKI Data printers/copiers and MFPs we sell and support.
• Providing mechanical and electrical repairs to office equipment.
• Providing Key Operator training on basic copier functions
• Installing and configuring Printer/Scanner drivers
• Troubleshooting FAX issues.

SUCCESSFUL CANIDATES SHOULD POSSESS THE FOLLOWING QUALIFICATIONS/ EXPERIENCE:
• Demonstrable troubleshooting skills in a similar industry
• Experience with working on equipment and skill with electrical and mechanical tools
• Basic knowledge of using Windows computers is very helpful
• Excellent Communication skills in person with professional customers
• Experience dealing with vendor support to deal with software, firmware, and hardware issues
• Attention to detail
• Ability to multi-task in a fast moving environment
• Ability to work individually or as part of a team

THE VBM ALASKA DIFFERENCE: A TRUE PARTNERSHIP

VBM Alaska has been serving customers in Anchorage & the Mat-Su Valley for 35 years. VBM Alaska leads the Anchorage & Mat-Su Valley Managed IT Services & Office technology space with a different goal: to provide all companies with a complete end-to-end, IT & Office technology solution from a single vendor, that is easy to work with and cares about the businesses we support as if they were our own.

Our client partnerships are the most valued, vital aspects of what we do and who we are. Helping our clients achieve success through innovative and effective information technology is our success. We aim to go above and beyond to exceed our clients' expectations. We are only successful when our clients are successful.

We build meaningful, genuine relationships with our clients, and we succeed because of the people we hire. Our associates value our clients' trust and confidence. This shows through our customer's feelings & expectations of superb service that they gain with receiving the right answers and solutions. We hire individuals who want to be trusted advisors for our clients and want to maximize our customers' engagement with VBM Alaska via our practices, services, and products.

We look forward to meeting you! Resumes and Cover letters can be dropped off at our office anytime Monday through Friday, 8:00 AM to 5:00 PM. You can also email to [Email hidden] or call our office at 907-376-5077

02/25/2022

As the situation continues to escalate in Ukraine and Russia, VBM Alaska is monitoring the possibility of heightened cybersecurity attacks on the customers we partner with and will be verifying and implementing heightened security standards for our customer partners.

VBM Alaska monitors the Department of Homeland security and other sources for warnings of potential increases in Cyber Attacks. The Department of Homeland security and the Cybersecurity & Infrastructure Security Agency (CISA) issued such a warning hours after Russia invaded the Ukraine stating that they expect to see an increase in Cyber Attacks based on the U.S. Sanctions that are being issued against Russia. If you would like to review this warning please visit the CISA link here: https://www.cisa.gov/shields-up

VBM Alaska will be proactively verifying and adjusting security settings for our customer partners over the next several days. The areas that VBM Alaska will be looking into are as follows;

• Verification and adjustment of customers’ Trend Micro Endpoint Security settings
• Verification and adjustment of customers’ firewall settings
o Enabling Geolocation blocking (available with WatchGuard )
o Disabling unnecessary firewall port openings
o Verification of Internet Intrusion Detection and Protection Settings (available with WatchGuard Appliances)
• Verification and adjustment of customers’ Remote Desktop Gateway security settings
• Verification and adjustment of customers’ Email spam settings
• Optimization and testing of all customer server backups for data integrity and failover ability (Data Backups are already verified daily)

VBM Alaska also is asking our customer partners to be on heightened awareness in regards to emails and files that are received as this is 1 of the most prevalent attack vectors for cyber hacking events also known as Phishing emails. At the bottom of the post are some common tools to utilize for detecting and preventing phishing.

VBM Alaska provides Email-Protection training and monitoring for our customers using the PhishingBox solution. PhishingBox provides Training, Education and Testing/Reporting for improving protection from malicious emails (I.e. Email Phishing, Spear Phishing) which is the primary delivery vector for Ransomware and Email-based threats. VBM hosts the entire process, with reporting that identifies which of your employees may have risky habits such as opening attachments, or clicking on Phishing links with emails. If you would like more information on this service please contact VBM Alaska Sales at [email protected] or call our office at 907-376-5077.

If you would like more information on the heightened threat level and VBM Alaska’s response to it please feel free to reach out to us at 907-376-5077 or [email protected]

01/03/2022

January 3rd, 2022. Due to the high wind and shelter in place recommendations from the Mat-Su Borough, VBM has decided to keep our office closed today for the safety of our employees and customers. Please do not hesitate to contact us by phone or email if you are in need of our services and we will return all correspondence as quickly as we are able. We thank you for your continued support of our Employee Owned Business. - VBM Management

For IT related inquiries please contact: [email protected] or 907-376-5078

For Copier & Customer Service related inquiries please contact: [email protected] or 907-376-5077