03/04/2026
I’m Elizabeth Whitney-Lagow, a Process Writer at ESI! 👋
✍️ I joined ESI one year ago and work on technical documentation supporting the DC Medicaid system. Over the past year, I’ve written and edited billing manuals, provider communications, internal knowledge base content, and helped prepare public web portal pages to go live.
📚 My days are filled with reading, writing, editing, researching, and organizing information. I often think of myself as a mini project manager for both my own work and the teams I support. Writing and technical communication are true passions of mine.
✨ One moment I’m especially proud of was when the 22 billing manuals I worked on for months were approved. That project required writing, rewriting, managing version control, and creating a change process. I learned so much about Medicaid and worked closely with the client on documentation that providers use routinely to support care.
🎶 Outside of work, I love traveling. I got married in Las Vegas, visited England, and am planning a trip to Paris next. I also love concerts and listening to almost every genre of music... except country.
💡 A quote that has always stuck with me is:“Every piece of writing is an argument for a version of truth.”
