brookman llc

11/07/2016

To our Customers and Future Customers:

Interactive Intelligence is pleased to announce that CIC 2017 R1 has been posted on our Product Information site and released via Interactive Update. The online documentation library has been updated to CIC 2017 R1 and we have also posted 2016 R4 versions of Interaction Dialer, Interaction Conference, Interactive Update, CIC Web Applications, eFAQ, Integrations, Edge Gateway, and Migration.

11/03/2016

Ask how we can make your business a leader!
Interactive Intelligence Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America

Company positioned as a Leader second year in a row; only company also named a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
http://investors.inin.com/releaseDetail.cfm?ReleaseID=997020

10/27/2016

Interactive Intelligence Customer Engagement Cloud Solution Achieves HIPAA Compliance

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely in accordance with HIPAA regulations

Third-party security audit confirms PureCloud Engage transmits and stores sensitive data securely in accordance with HIPAA regulations INDIANAPOLIS--(BUSINESS WIRE)-- ...

10/13/2016

AI is the next generation of software investment.

Dr. Donald Brown to share insights about how AI can help businesses stay competitive in today's age of digital disruption INDIANAPOLIS--(BUSINE...

08/14/2014

"CIC's JITC certification helps government agencies speed sales cycles and reduce deployment time, while its single-platform architecture and tight integration to Microsoft components offer simplified integration and management," said Joe Brookman, CEO of BROOKMAN LLC, a government technology services provider that assisted Interactive Intelligence with its certification. "In fact, based on CIC's JITC certification we recently won a multi-million dollar contract with the Department of Defense, which will include a distributed configuration."

www.brookman.com/jitc-certifies-su6

  Certification ensures compliance with Department of Defense standards for faster government sales cycles and reduced deployment time

04/01/2014

BROOKMAN a NGLCC Certified Business Enterprise Supplier to the Department of Labor
April 1, 2014 - 9:00a.m. | By Joe Brookman

BROOKMAN is excited that the The National Gay & Le***an Chamber of Commerce (NGLCC) has signed a Memorandum of Understanding with the U.S. Department of Labor that will empower LGBT businesses to access contract opportunities from the Department and the $2.2 billion it spends annually on products and services. “Our contracts with the Department of Labor at this time total more than $14MM from 2011 to 2018,” said CEO Joe Brookman of BROOKMAN LLC, “as the largest NGLCC BE supplier to the Department of Labor (DoL) we hope to continue to grow our supplier relationship with the DoL and other Federal Agencies recognizing GLBT certified suppliers as part of their OSDBU objectives.”

BROOKMAN currently supplies IP Communications, Contact Center and Network Management and Analysis products and other services to the Department of Labor. The growing deployment consists of 115 sites around the United States and more than 4,000 users in a “Private Cloud” environment. “Our VoIP Interactive Voice Response, PBX and Contact Center solution with the department of Labor is built on the Interactive Intelligence Customer Interaction Center (CIC),” said Brookman, “and we utilize AppNeta’s Voice and Data Network Management and Analysis Platform to ensure voice quality Service Levels across the deployment.”

The agreement with the Department of Labor follows NGLCC's successful efforts to develop partnerships with the U.S. Small Business Administration and the U.S. Department of Commerce. These partnerships reflect the growing awareness within federal agencies that LGBT business owners deliver critical solutions to the federal government. In 2013, NGLCC hosted its Second Annual Federal Policy & Procurement Forum, which drew over fifteen federal agencies eager to meet with certified LGBT business enterprises (LGBTBEs), and this year's Forum is expected to be larger than ever.

For Cloud or Customer’s Premise IT and IP Communications Solutions: VoIP PBX, Interactive Voice Response, Unified Communications, Multi-channel Contact Center, Business Process Automation or Content Management -- contact us at www.brookman.com, (301) 515-0450, or [email protected].

01/31/2014

01/03/2014

BROOKMAN of Washington DC was awarded the contract to provide Cloud based IP PBX and Contact Center services to NeurExpand of Columbia, MD. “NeurExpand is a neurology practice that provides a unique, science-based medical program to improve memory today and reduce risk of cognitive decline tomorrow. NeurExpand offers one of the first comprehensive treatment programs shown to be effective in improving memory, focus, and other brain functions in adults. The program addresses multiple risk factors shown to cause memory loss associated with age related cognitive decline and concussion. NeurExpand has facilities in Lutherville and Columbia, Maryland and will have a third site in Chevy Chase, Maryland in 2014. The company will continue replicating it’s program’s success at new locations across the U.S. as well as partnering with major medical centers to bring the program to more communities.” Contact [email protected] or visit www.neurexpand.com for more information.

01/03/2014

BROOKMAN announces "Cloud-based" Enterprise PBX, Multi-media Contact Center, and Process Automation solutions -- also known as Communication as a Service (CaaS). Services are available to small, medium and enterprise customers. CaaS provides portability, flexibility and scalability for customers that are growing and on the move. Fortune 500 presence at a small business price! Contact [email protected] for more information on how your business can improve the bottom line performance through the Cloud.

01/03/2014

BROOKMAN won the renewal of the Department of Labor contract for AppNeta Network Monitoring and Management across 115 sites supporting the Interactive Intelligence Enterprise IP PBX and Contact Center Services. BROOKMAN is a Federal Reseller for AppNeta products, implementation and management services for network, voice, video and web!

01/03/2014

"BROOKMAN of Rockville won a contract worth up to $8.2 million from the Labor Department for information technology services, including telecommunications services." Washington Post