09/25/2026
Your customers probably don’t care about 80% of the things on your website.
That sounds harsh.
It’s also incredibly freeing.
Customers aren’t primarily buying what you do.
They’re buying what changes after you do it.
I worked with a roofing client a few months back who was struggling to gain any traffic to their website. The design was beautiful (a little too much AI) but it was well laid out and had a ton of information. They had city pages and blogs, and videos... but they didn't have a transformative statement that compelled the viewer to experience the end result.
Their main headline read "BEST ROOFING COMPANY IN CITY NAME"
But their website organic traffic was ZERO.
I rebuilt the website making it even more relevant to their local are, but we changed the headline to a transformational statement: "Covering CITY NAME Homes With Care & Quality Craftsmanship"
Within 30 days organic traffic started flowing and within 2 months they were getting a few leads from their site!
It’s easy when you’re close to your business to describe everything through your own eyes.
We offer this.
We specialize in that.
We’ve been doing this for X years.
We use this technology.
Then you realize the customer is asking completely different questions:
“Can you solve my problem?”
“Can I trust you?”
“What will this cost me?”
“What happens if this doesn’t work?”
“Why should I choose you?”
Good messaging closes the gap between what the business wants to say and what the customer actually needs to hear.
Try this:
Look at the headline on your homepage.
Then ask:
Does this describe my company, or does it describe the outcome my customer wants?
“We provide comprehensive roofing solutions” describes you.
“Stop worrying about your leaking roof before the next storm” describes their world.
Different conversation.
This is why messaging is one of the first things I examine when looking for revenue opportunities.
Sometimes the business doesn’t need more exposure.
It needs the people already paying attention to understand why they should care.
Go read your homepage as if you knew absolutely nothing about your company.
Within five seconds, can you answer:
What do you do, who is it for, and why should I care?
If not, start there.
keep it clean, minimal, highly visually engaging