09/02/2026
📣 A Preview of Our New Online Ordering System!
We’re excited to continue improving the ordering experience for our customers! Our new online ordering process means less paperwork, easier checkout, and a faster, more streamlined process from start to finish.
As I’ve said before, we’re learning and improving along the way. Last year, we introduced digital forms, and this year we’re taking it a step further by offering a process that allows you to see the photos before completing your order. This is new for us, too, and we’re excited to continue learning and improving as we go.
📲 Parents Can Pre-Register!
One of the exciting new features is that parents will be able to pre-register before their gallery is released. This means you’ll know exactly when your gallery becomes available, when your order is being processed, and when you can expect your photos to be in your hands.
Our goal is to take away the guessing game and give you better communication and visibility throughout the entire process.
📦 Big Changes Behind the Scenes
I want to acknowledge that last year’s timelines were longer than I wanted them to be. Some of that was due to issues with a printer, and some was due to my own health circumstances. I take responsibility for that, and I’ve spent a lot of time figuring out how to make things better.
One of the biggest improvements we’ve made is finding a printer that is absolutely killer when it comes to turnaround times. We were incredibly fortunate to find them through word of mouth, and they have been a game changer for us.
Even better, when we need to expedite an order to make sure we hit a deadline, he goes the extra mile and covers the expedited shipping on his dime. That kind of commitment means so much to us because it helps us keep our promises to you and get your photos where they need to be, when they need to be there.
Finding the right printing partner has been a huge part of making this process faster and more dependable, and we’re incredibly grateful we found them.
And this year, it’s no longer a one-woman show! I now have additional people helping with editing and working through the roster to help keep everything moving and make sure deadlines are being met.
I truly believe that a good business owner listens to feedback and accepts it with grace. Not every process will be perfect the first time, but what matters is being willing to listen, learn, make changes, and do better. I’ve taken the feedback from last year seriously and have done everything within my power to make our process faster, more efficient, and more reliable.
⏰ Deadlines Matter to Us
With this new process, additional help, and improved printing turnaround, we’re currently seeing a 98% improvement in the turnaround rate ahead of the suggested timeline.
But please don’t let that standard turnaround become your last thought when it comes to deadlines.
If you need something by a certain date, tell us.
If you have a hard deadline, tell us.
If you need us to move mountains, we’ll start climbing. 🏔️
We will do everything in our power to make it happen. We can’t promise that every request will always be possible, but we can promise that we will listen, communicate, and work our hardest to find a solution.
🏆 WINTER SPORTS SCHEDULING IS COMING SOON!
We’ll be scheduling winter sports here soon, so please think ahead and get your dates on our calendar early.
Printing and production locations are increasing their prices due to freight costs, so we encourage you to lock in your pricing before the new year. Planning ahead can help you avoid those increases and allows us to make sure your team’s photography needs are scheduled properly.
Thank you for your patience, your feedback, and for allowing us to continue to grow.
We’re learning. We’re growing. We’re listening. And we’re doing everything we can to do better. ❤️
And most importantly, your deadlines matter to us. Give us the date, and we’ll climb the mountain to get there.
