10/17/2026
Is your IT contract about to renew on its own? Take ten minutes before it does.
Here's what we'd check:
• What the monthly fee covers. Is support unlimited, or do some repairs and upgrades get billed separately? Surprise invoices usually come from the gaps.
• Monitoring. Are your systems watched 24/7, or does someone only notice a problem once your staff call in?
• Patching and backups. Ask when the last backup was checked, not just whether backups exist.
• Reporting. Are you getting reports on system performance, network health and security vulnerabilities? If you've never seen one, ask why.
• Your asset list. Your provider should be able to hand you an inventory of your hardware, software, licenses and warranties, and tell you what's near end of life.
• Reach. When something breaks, how fast can you get a real person?
• The fine print. Read the renewal and cancellation terms while you still have time to decide.
If several of these come back "not sure", that's worth a conversation. If you're thinking about switching, we've put more on what our managed IT covers on our site.
Link in the first comment.