CommSoft

Name: CommSoft
Address: 415 River Street, Troy, NY, 12180, US
Telephone: 518-720-3700

Telecom OSS/BSS Software - Innovative Point Solutions - Expert Managed Services...all for Rural CSP's

In an IT world in which quality, experience and knowhow can be hard to find, CommSoft stands out amongst the crowd. We are an industry-leading telecom software development and services organization with a four-decade history of innovation and exceptional customer collaboration, CommSoft offers a spectrum of telecom software, applied AI solutions and managed services that are focused on the rural p

rovider. Among our strengths is our open architecture and expansive library that can integrate seamlessly with other business services and network infrastructures.

04/08/2026

We're live at the National Tribal Telecommunications Association's 2026 Tribal Broadband National Summit in Valley Center.
Building the network is the milestone everyone celebrates, but that’s just the beginning.

Long-term sustainability includes:

- Operations behind the network
- Billing
- Provisioning
- Day-to-day workflows

That's the conversation we're here to have. Stop by Booth 109 and let's talk about where your organization is today and what you actually need to get to where you're going. https://commsoft.net/ntta-2026

04/06/2026

Getting connected is a big deal. But what comes after that is where a lot of tribal telecom teams find themselves figuring things out on the fly.

Billing. Provisioning. Workflows. Keeping a small team running a growing network. That's where we spend most of our time with providers, and it's what we'll be talking about at the National Tribal Telecommunications Association's Tribal Broadband National Summit this week in Valley Center.

We don't just hand you a platform. We work closely with your team to understand the industry inside and out, from basics to best practices. That's the difference between a software vendor and a real partner.

If you're attending, let's connect. https://commsoft.net/ntta-2026

04/04/2026

Your community deserves a network built to last. That's not just a tagline for us, it's how we work.

CommSoft will be at the National Tribal Telecommunications Association 2026 Tribal Broadband National Summit in Valley Center, and we're looking forward to connecting with the tribal telecom teams doing the work on the ground.

From deployment to day-to-day operations, we stay involved. Whether your organization is just getting started or looking to scale, we're there for the long term, not just the go-live.

Come find us at the Summit. We'd love to hear what your community is building. https://commsoft.net/ntta-2026

03/20/2026

We’re excited to announce that CommSoft will be at the ICA Annual Meeting & Expo, March 23–25 in Des Moines!

As telecom operators face growing operational complexity, modern OSS/BSS platforms are more important than ever. At the Expo, we’ll be sharing how our platform helps providers streamline billing, automate workflows, and scale services.

If you’re a provider looking to modernize operations or expand your network, let’s connect at the show! https://commsoft.net/ica-annual-expo

03/09/2026

Day One Highlights from the Esri Partner Conference!

Day One at the EPC was packed with insight, inspiration, and plenty of great conversations.

After checking in, Melissa Frenyea jumped right into the morning sessions starting with Plenary Part 1, where one message stood out clearly: strong partner ecosystems drive success. The idea that collaboration across a partner network creates greater impact set the tone for the day.

That theme carried right into Plenary Part 2, where Esri highlighted how partners working together can combine their strengths to solve real-world challenges. A compelling example from a city in Mississippi illustrated how collaborative solutions can transform communities and deliver meaningful results.

Of course, no technology conference would be complete without talking about AI, and Plenary Part 3 delivered exactly that. The discussion focused on how AI strategies are enhancing productivity, improving collaboration, and unlocking deeper scientific insights. The message was clear: when AI is combined with the capabilities of ArcGIS, the potential for innovation and smarter decision-making grows even stronger.

Beyond the sessions, one of Missy’s favorite parts of any conference is connecting with the people behind the technology. Day One included great conversations with members of the Esri team, including new partner manager Frank Martin, along with familiar faces Jason Hart and Jeff Johnson.

The day also carried special meaning as the conference coincided with International Women’s Day. Esri took time to recognize and celebrate the incredible women contributing to technology, innovation, and the broader GIS ecosystem. It was a powerful reminder of how important it is to build environments where everyone has a voice, an opportunity, and a path to succeed. (And yes that's Missy on the left in the fantastic group photo of the women attending the conference!)

All in all, Day One was a strong start, filled with inspiring messages about partnership, innovation, and collaboration. Missy also spent time working one-on-one with the Esri team to discuss how these ideas translate into CommSoft’s evolving GIS strategy and how we can continue delivering even greater value to the service providers we support.

And of course, conferences can’t be all work…complimentary coffee and cheesecake definitely helped power the conversations.

More insights from the conference coming soon! Have a great day Missy!

03/06/2026

Missy Frenyea is headed to Palm Springs… and she’s ready to get her GIS geek on.

Our Partner Manager Missy Frenyea is packing her bags for the Esri Partner Conference in sunny Palm Springs next week, where she’ll be diving deep into all things Esri, ArcGIS, telecom, AI, and geospatial innovation.

When we asked Missy what she’s most looking forward to, she didn’t disappoint:

“I’m excited to join fellow Esri partners at the Esri Partner Conference! My agenda is packed with sessions on AI-powered ArcGIS solutions, the new telecom domain in the Utility Network, and opportunities to collaborate across the Esri ecosystem. As GIS becomes essential infrastructure for communications service providers, I’m looking forward to exploring how CommSoft and Esri can work together to bring powerful geospatial capabilities to the providers we serve. Energized to connect, learn, and bring back insights that will shape our 2026 GIS strategy.”

And honestly… this is exactly why Missy is such an incredible partner advocate for CommSoft.

With 30+ years working with CommSoft, she understands our products, our customers, and the telecom industry inside and out. Combine that with her genuine love of learning (especially the wonderfully geeky kind), and you get someone who doesn’t just attend conferences....she dives in.

Missy’s agenda perfectly reflects that approach: a thoughtful mix of strategic partner engagement, deep technical sessions, and industry-focused learning that directly supports CommSoft’s mission of bringing the power of GIS to communications service providers.

She’ll be hitting the plenaries, partner networking events, Esri meetups, and key sessions around broadband, utilities, AI, telecom, and cloud...all with one goal: bringing valuable insights back to the CommSoft team and the providers we support.

Because when Missy goes to a conference, she doesn’t just come back with swag… she comes back with ideas, partnerships, and knowledge that help CommSoft deliver more value through GIS.

Safe travels, Missy — and enjoy Palm Springs! Check back for more tales of her GIS journey!

03/05/2026

Minnesota Telecom Alliance Friends ....We’re Coming Your Way!

CommSoft is heading to the MTA 2026 Annual Convention and Tradeshow, happening March 9–11 in Prior Lake, MN, and we’re looking forward to connecting with everyone attending.

If you’re at the show, make sure to swing by Booth 505 and say hello! We know that telecom service providers today are juggling a lot....billing, customer care, workforce management, network operations, and everything in between. That’s exactly where CommSoft comes in.

Our solutions, expertise, and flexible approach are designed to help providers tackle operational challenges and keep things running smoothly.

And when you stop by, you’ll find Joe Keegan at the booth. Joe brings years of experience working with CommSoft customers, plenty of insights into telecom operations, and a genuine appreciation for all things Minnesota. He’s always ready to talk shop… but fair warning, he may also want to discuss how much he enjoys visiting the Land of 10,000 Lakes.

Whether you want to talk about simplifying billing, improving customer experience, streamlining operations, or integrating your telecom ecosystem, we’d love the conversation.

Or honestly… just stop by to say hi. We promise not to make it feel like a sales pitch, unless you ask for one. 😉

📍 Booth 505
📅 March 9–11
📌 Prior Lake, Minnesota

See you there!

02/24/2026

Day Two at NTCA - The Rural Broadband Association's RTIME is officially underway and the energy is high!

With so many strong sessions, panels, and hallway conversations happening today, there’s no shortage of insights to bring back home.

One session our team is especially looking forward to is the Executive Track presentation from 10:00–10:45 AM: “From Frustration to First-Class Customer Service: Mastering Broadband Outage Communication.”

Strategic outage management and proactive follow-up communication are critical to maintaining customer trust and this session promises practical, real-world strategies to keep customers informed when it matters most.

We’re excited to see our partners Adtran and GOCare presenting alongside Jason Smith from longtime innovative customer ETC Communications. ETC’s commitment to delivering the top-tier customer service their subscribers deserve, combined with Adtran and GOCare’s collaborative approach to making outage communications seamless and proactive is a powerful example of partnership done right. When technology and customer focus align, everyone wins.

If you’re at RTIME, this is one to add to your schedule. Let’s keep raising the bar on customer experience together!

02/23/2026

It's bright and early at NTCA–The Rural Broadband Association's RTIME conference and expo and they are kicking it off with an exciting Opening General Session! Our very own David Strand is there soaking in the latest industry info (and probably a little sun on the breaks) and trends. Are you there too? Stop by booth 120 right after and you can chat with him about what you all learned!

02/18/2026

RTIME + Orlando + Telecom Innovation = A Great Week Ahead!

We hope you’re as excited for NTCA - The Rural Broadband Association's RTIME next week as we are!

Bill Griffin and Dave Strand are headed to Orlando (yes, they may or may not be keeping an eye out for Mickey). For more than 40 years, CommSoft has partnered with rural telecommunications providers to deliver integration-friendly, scalable OSS/BSS solutions designed to evolve as your business grows. We know your core BSS is mission-critical and that every connected system needs to work seamlessly to keep operations running smoothly.

We’ve been building new solutions and services focused on:

✔️ Unlocking new revenue opportunities

✔️ Streamlining operations

✔️ Supporting smarter integrations

If you’ve got a few minutes during the show, swing by Booth 120 and connect with Bill and Dave. They’re ready to share how we help providers thrive....from broadband to beyond.

Or… just stop in for a piece of candy and join the ongoing (and very serious) debate about which Disney character reigns supreme. We’re ready for both conversations.

02/09/2026

We’re excited to share some great news Ragland Telephone and Internet in Alabama has officially gone live on the CommSoft Core BSS Suite and CABS solution as of January 5, 2026!

Facing the scheduled retirement of their legacy billing platform ahead of the first billing cycle of 2026, Ragland needed a fast, reliable transition with zero room for disruption. Together, we delivered a secure, fully hosted solution built on high-availability infrastructure and industry-compliant best practices...right-sized for Ragland’s current needs and flexible enough to support future growth.

This go-live is a great example of how speed to market, customer-first operations, and thoughtful deployment design can come together to support providers of all sizes.

Welcome to the CommSoft Community, Ragland—we’re proud to be part of your journey!

Check out the full press release to learn more about the project, the partnership, and what’s next for Ragland.

On our website: https://www.commsoft.net/commsoft-news

For download:https://files.commsoft.net/attachments/Press_Releases/2-9-26_CommSoft_OSSBSS_Deployment_at_Ragland_Telephone_and_Internet.pdf

02/04/2026

On the Road Again: Bill Griffin Heads to Fiber Broadband Association's Regional FiberConnect in OKC!
February 5th | Oklahoma City, OK

CommSoft’s own Bill Griffin is heading to OKC and he’s ready to connect, collaborate, and dive into the latest conversations around rural and tribal broadband expansion.

From advancing connectivity for everyday households to supporting next-gen agriculture and IoT use cases, this event is all about building what’s right for today and ready for tomorrow.

Let’s Talk OSS/BSS, Data Sovereignty & Scalability

At CommSoft, we know every community and network is unique. That’s why our solutions are:
· Tailored to your operations
· Backed by decades of rural and sovereign broadband experience
· Built to support data sovereignty and future growth
· Delivered on a hosted, secure, high-availability platform

Track Bill down at the event (or contact him prior to https://commsoft.net/want_a_meeting_with_us), he’d love to hear about your projects and share how CommSoft can help you build and manage the services your community needs—your way.

Your Network. Your Community. Our Support.

Address

415 River Street
Troy, NY
12180

Telephone

518-720-3700

Website

http://www.commsoft.net/

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