HTC Global Services

HTC Global Services Let's Make Digital Change Happen Our business partner approach helps us to build and develop long-term client relationships.

HTC Global Services Inc., founded in 1990, headquartered in Troy, Michigan, is a global provider of Information Technology and Business Process Services and Solutions. Our expertise in consulting, design, engineering, and operations helps us to provide innovative technology services, positioning us as a technology partner of choice. We leverage our domain expertise in multiple verticals and harnes

s emerging technologies (Robotic Process Automation (RPA), Internet of Things (IoT), Cybersecurity, Artificial Intelligence, Machine Learning, and much more) to enable our clients to build future-ready and sustainable businesses. Our partnership with leading technology partners empowers our continuous endeavor to offer clients world-class technology services, to help them realize business transformation, and maximize returns. Similarly, we value our people as one of our primary stakeholders. Our value driven work environment is built on diversity, equity, and inclusion, where mentoring our teams has been integral to our culture, resulting in long and fulfilling careers. For more information, visit https://www.htcinc.com/

Banking innovation depends on more than modern platforms. It depends on the resilience of the IT operations behind them....
09/07/2026

Banking innovation depends on more than modern platforms. It depends on the resilience of the IT operations behind them.

HTC helped strengthen operational performance through automation, proactive monitoring, intelligent service management, and always-on support, helping teams reduce backlogs, accelerate resolution, maintain compliance, and create more capacity for transformation.

Explore BFSI Services: https://www.htcinc.com/industries/banking-financial-services-insurance-bfsi/

Information should not stop once it is captured. HTC SmartIQ transforms static forms into intelligent digital experience...
09/07/2026

Information should not stop once it is captured. HTC SmartIQ transforms static forms into intelligent digital experiences that connect information, workflows, approvals, and enterprise systems in a single flow.

With low-code configuration and workflow automation, organizations can improve data accuracy, accelerate processing, reduce manual effort, and deliver better user experiences.

Explore SmartIQ: https://www.htcinc.com/services/packages-enterprise-software/smart-communications-services/smartiq/

GBS has automated transactions, digitized workflows, and introduced AI. Yet exceptions, handoffs, and fragmented systems...
09/03/2026

GBS has automated transactions, digitized workflows, and introduced AI. Yet exceptions, handoffs, and fragmented systems can still stand between a request and its resolution.

At Shared Services & GBS Select 2026, in San Diego.

September 13–15, 2026.

Adnan Saulat, Senior Vice President, SME, Data & AI, HTC Global Services, will explore how Agentic AI can move beyond answering questions to understanding, deciding, and acting across enterprise systems, with governance and human judgment built into the process.

Session: The Last Mile of GBS: From Request to Resolution with AI. https://www.htcinc.com/events/shared-services-gbs-select-2026/

These are the stories that give our work in AI purpose: pushing the technology further while making it work where it mat...
09/03/2026

These are the stories that give our work in AI purpose: pushing the technology further while making it work where it matters, for our clients.

A large hardware cooperative with thousands of independently operated stores had a QA model that could no longer scale. Every release carried more risk than it should, with the cost showing up downstream through customer-facing defects and business delays. So we didn’t patch the cracks. We rebuilt the foundation.

First came a Testing Center of Excellence: one governance model, shared standards, and a knowledge base that made “what we know” as durable as “who knows it.” Automation followed, replacing duplicative manual work with reusable, fit-for-purpose frameworks. Then we brought in generative AI to help draft test cases, generate test data, and create draft automation scripts, with human review built in at every step.

The payoff was a QA function the business could trust: measurable, repeatable, and built to scale. Regression effort fell by 80%. Defect leakage dropped by 40%. Team productivity increased by 28%. WMS functional testing reached 90% efficiency.

That work was recognized with the 2025 ISG Paragon Award for North America in the AI Pacesetter category.

Read the case study: https://www.htcinc.com/insights/success-stories/from-fragmented-qa-to-ai-augmented-quality-engineering/

09/02/2026

We're proud to share that HTC has been recognized in the Everest Group Digital Workplace Services (DWS) PEAK Matrix® Assessment 2026 – North America, evaluated alongside 28 other leading digital workplace services providers. This marks HTC's first-ever participation in this study, making the recognition even more meaningful.

The assessment evaluated our capabilities across Service Desk & End User Support, Endpoint & Device Management, Unified Endpoint Management & Mobility, Virtual Desktop Services, Collaboration & Productivity Platforms, Device Lifecycle & Asset Management, Workplace Automation & Experience Analytics, Workplace Consulting & Transformation.

A huge congratulations to the entire team whose hard work made this possible. This recognition reflects our continued commitment to delivering exceptional digital workplace experiences for our clients. Here's to building on this momentum!

Trade compliance isn't complete when a transaction is reported. It's complete when every regulatory obligation reaches c...
09/02/2026

Trade compliance isn't complete when a transaction is reported. It's complete when every regulatory obligation reaches closure.

Under RBI's revised FEMA framework, unresolved export obligations can create operational consequences for both banks and their customers. Timely monitoring, reconciliation, and close-off management are becoming essential to maintaining compliance across the trade lifecycle.

HTC helps financial institutions strengthen operational control from transaction to closure through TRRACS.

Explore TRRACS: https://www.htcinc.com/ip-solutions-products/htcs-digital-trade-compliance-solutions-suite/trade-regulatory-reporting-and-compliance-system-trracs/

The spirit of cricket was in full swing at our Chennai office!From clashes on the field to enthusiastic support off it, ...
09/02/2026

The spirit of cricket was in full swing at our Chennai office!
From clashes on the field to enthusiastic support off it, our annual cricket tournament brought our teams together for a celebration of sport, teamwork, and camaraderie.
Congratulations to Cash Kings, our champions, and Spartans, our runners-up, on a fantastic tournament. A tournament powered by passion, played with purpose, and remembered for the moments shared.

09/01/2026

Better Experience. Better Care.

That was at the heart of the conversations at the Innovation Summit 2026. As a proud sponsor, HTC was excited to be part of a gathering of healthcare leaders exploring how AI, data, and connected operations can create more seamless member experiences, smarter decisions, and better outcomes.

The summit brought together the people, perspectives, and possibilities shaping the future of healthcare and we were glad to be part of it.

Thank you to Innovation Summit 2026, for bringing the industry together and creating a space for meaningful dialogue and collaboration.

The future of healthcare is connected. Let’s move it forward together.

Here are few moments from the summit.

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HTC Global Services, 3270 West Big Beaver Road
Troy, MI
48084

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