ServiceWorks

10/15/2026

Meet Lumi: Your Business Data Has Answers. Now You Can Just Ask.

Introducing Lumi, your AI-powered business intelligence assistant, powered by ServicePanda AI and built to help you understand your ServiceWorks business like never before....

Introducing Lumi, your AI-powered business intelligence assistant, powered by ServicePanda AI and built to help you understand your ServiceWorks business like never before. Every day, your service business generates an incredible amount of information. Customers schedule appointments. Technicians co...

10/14/2026

Product Enhancement Document 14th October, 2026

Enhancements done in the Website 1. Save and Add New Inventory 2. Added Note section in Claim Processor Screen…...

Enhancements done in the Website 1. Save and Add New Inventory 2. Added Note section in Claim Processor Screen 3. Markup/Margin Calculator in the Item/Part Section 4. “Assigned To” column added in the Task grid 5. Enhanced Task Management and Scheduling 6. Prevent Schedule Date Changes for En Ro...

10/05/2026

ServiceWorks Parts Workflow

ServiceWorks uses Part Dispositions to show where a part is in its lifecycle — from the moment it is identified for a job through ordering, receiving, installation, or return....

ServiceWorks uses Part Dispositions to show where a part is in its lifecycle — from the moment it is identified for a job through ordering, receiving, installation, or return. A part can follow different paths depending on whether it is already in stock, needs to be ordered, is shipped directly to...

09/19/2026

How Voice, Text Messaging, and Communication Integrations Work in ServiceWorks

ServiceWorks brings customer communication into one place—but that does not mean ServiceWorks needs to replace your phone system....

ServiceWorks brings customer communication into one place—but that does not mean ServiceWorks needs to replace your phone system. Our communication strategy is designed around a simple idea: Use ServiceWorks for field service operations and customer messaging, use the voice platform that works bes...

09/04/2026

🔧 What if you could identify the parts you may need before the technician even arrives?

With ServiceWorks Parts Triage, your team can review the appliance, model, issue, and service history to help determine likely parts needed for the job — earlier in the service process.

That means:

✅ Better-prepared technicians
✅ Fewer unnecessary return trips
✅ Faster repairs
✅ A better customer experience

See how Parts Triage works in ServiceWorks 👇

🎥 Watch the video and see how smarter parts preparation can help improve your first-time fix rate.

09/02/2026

Sept 2026 Product Update

Website Enhancements Parts Prediction Triage Integration EnhancementImprovements to the Parts Prediction workflow and triage integration....

Website Enhancements Integration Enhancements Mobile App Enhancements Website Enhancements ‘Most Used Parts’ changed to ‘Parts Triage’ The functionality of Most Used Parts has been enhanced to provide direct access to Parts Prediction Triage in Service Panda. A new Asynchronous Invoice Notif...

09/02/2026

ServiceWorks is launching the Founding St. Louis Cohort of the 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗪𝗼𝗿𝗸𝘀 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗽𝗿𝗼𝗴𝗿𝗮𝗺.

Over six weeks, you’ll learn field service operations, ServiceWorks, customer training, implementation and consulting skills through online learning and hands-on, in-person sessions in St. Louis.

No previous ServiceWorks experience is required.

Successful participants can earn ServiceWorks certification and may become eligible for paid customer projects within the ServiceWorks ecosystem.

If you’re organized, a strong communicator, good with customers and interested in building a new professional skill, we’d like to hear from you.

📍 St. Louis
🎓 6-week certification program
💻 No tech background required
🚀 Limited founding cohort

09/02/2026

Stop Chasing Updates: How Connected Systems Help Service Teams Stay One Step Ahead

In a busy appliance repair business, information is constantly changing. A new customer comes in, a job gets scheduled, a technician completes a service call, or inventory needs to be updated. Keeping track of every change manually can take valuable time and create unnecessary mistakes.

Connected tools can help information move between systems automatically as work progresses. Instead of relying on repeated calls, messages, or manual data entry, businesses can create workflows that keep important information updated and accessible.

For example, when a job status changes, the right information can be shared with the systems or teams that need it. This helps reduce repetitive tasks, keep records more consistent, and give business owners better visibility into what is happening throughout the day.

The real benefit of automation isn't simply doing things faster. It's giving your team more time to focus on customers, technicians, and growing the business instead of constantly managing updates.

Work smarter, stay connected, and let your systems handle the repetitive work. 🚀

09/01/2026

From Service Delays to Smooth Repairs: Smart Ways Appliance Repair Businesses Can Solve Everyday Challenges

Every appliance repair business faces challenges last-minute schedule changes, technicians arriving without the right information, missing parts, delayed invoices, or customers waiting too long for updates. These small problems can quickly affect productivity and customer satisfaction.

The solution starts with having better visibility across your daily operations. With the right service management tools, teams can keep job details organized, give technicians access to important information in the field, monitor parts, and keep customers informed throughout the service process.

ServiceWorks helps bring these tasks into one connected workflow, making it easier for office teams and technicians to stay on the same page. Instead of spending valuable time searching for information or fixing avoidable mistakes, your team can focus on completing jobs and providing dependable service.

The goal isn't simply to work faster it's to remove the obstacles that slow your team down. When everyday challenges are easier to manage, technicians can stay productive, customers can have a smoother experience, and businesses can create more opportunities to grow. 🚀

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08/31/2026

How Real-Time Webhooks in ServiceWorks Can Transform Your Workflow and Elevate Customer Experiences!

Inspire your audience by highlighting how ServiceWorks webhooks automate repetitive tasks, keep all systems in sync, and deliver instant updates to customers. Show how businesses can save time, reduce errors, and create seamless experiences that boost satisfaction and loyalty.