Better Direct LLC.

Better Direct LLC. Certified Service-Disabled Veteran Owned Small Business & HUBZone value added reseller of IT products.

Schedule time with our team at AFCEA West!
02/10/2023

Schedule time with our team at AFCEA West!

Schedule some time to show us your skills or refer someone looking for a new career!
05/06/2022

Schedule some time to show us your skills or refer someone looking for a new career!

See you tomorrow between 8:00am to 5:00pm for our Job Fair! Be ready to interview on the spot. ...
07/20/2021

See you tomorrow between 8:00am to 5:00pm for our Job Fair! Be ready to interview on the spot.

07/15/2021

We are looking for a customer-oriented service representative. A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities


Manage large amounts of incoming emails, quote requests and calls

Generate sales from the leads that are provided to them daily

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Skills


Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent phone and email communication


Ability to multi-task, prioritize, and manage time effectively

07/15/2021

We are looking for a Data Entry Clerk to type information into our database from paper documents. The ideal candidate will be computer savvy and a fast typist with a keen eye for detail. You will report to a data manager or another senior data team member. Understanding of data confidentiality principles is compulsory. The company will rely on you for having accurate and updated data that are easily accessible through a digital database.

Responsibilities

Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

Type in data provided directly from customers

Create spreadsheets with large numbers of figures without mistakes

Verify data by comparing it to source documents

Update existing data

Retrieve data from the database or electronic files as requested

Perform regular backups to ensure data preservation

Sort and organize paperwork after entering data to ensure it is not lost

Skills


Proven experience as a data entry clerk

Fast typing skills; Knowledge of touch typing systems is strongly preferred

Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

Working knowledge of office equipment and computer hardware and peripheral devices

Basic understanding of databases

Good command of English both oral and written and customer service skills

Great attention to detail

High school degree or equivalent

Life is short work somewhere awesome! Come by with your resume July 21-28 or email your resume to careers@betterdirect.c...
07/15/2021

Life is short work somewhere awesome! Come by with your resume July 21-28 or email your resume to [email protected] training will be provided to enthusiastic people!

Any locals looking for a Job? Better Direct is now hiring for the following positions:-Marketing-Data Entry-Sales-Bookke...
11/06/2020

Any locals looking for a Job? Better Direct is now hiring for the following positions:

-Marketing
-Data Entry
-Sales
-Bookkeeper

Text 22100 to apply directly from your phone!

10/19/2020

Are you ready to discover how Lenovo can help you become more engaged, productive and collaborative?

Contact us today to discover the Lenovo Smart Office advantage!

National Voter Registration Day, on September 22, brings Americans together over our mutual love of democracy. SO go out...
09/22/2020

National Voter Registration Day, on September 22, brings Americans together over our mutual love of democracy. SO go out and register to vote and don't forget to vote Better Direct for all your IT needs!

Address

2425 E University Drive
Tempe, AZ
85281

Opening Hours

Monday 5am - 5pm
Tuesday 5am - 5pm
Wednesday 5am - 5pm
Thursday 5am - 5pm
Friday 5am - 5pm

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