Empath

Empath Turning MSPs into talent factories. Upskill and onboard every employee for unlimited revenue growth.

If your MSP training plan is currently held together by:“Ask the senior tech.”“Shadow whoever has time.”“Watch this vide...
06/05/2026

If your MSP training plan is currently held together by:

“Ask the senior tech.”
“Shadow whoever has time.”
“Watch this video from… wait, who made this?”

We made you an easy checklist.

And yes, it’s free and it walks through the most bare fundamental steps for bringing structure to internal training.

Is it simple? Yes. That’s the point.

Because before you build a beautiful, scalable training program, you need to answer the basics:
👉 Who owns training?
👉 Who needs to complete it?
👉 Who gets consulted?
👉 Who just needs to stay informed?

It’s a good place to start if training has been living in the land of good intentions and shoulder taps.

📩 Check it out here: https://hubs.la/Q04kh2sP0

Who actually owns training in your MSP?Not who helps with it.Not who cares about it.Not who answers questions when someo...
06/04/2026

Who actually owns training in your MSP?

Not who helps with it.
Not who cares about it.
Not who answers questions when someone is stuck.

Who owns it?

In this blog, we continue our RACI series and talk about the missing “A” in most MSP training programs: the person who is truly Accountable for team development.

We talk about why that role should be the Learning Manager, how they protect senior engineers from becoming full-time tutors, and how they keep technicians moving through structured learning instead of piecing things together on their own.

Read the full article here: https://hubs.la/Q04k1QjS0

ImmyBot is powerful.But like any powerful tool, it works a lot better when the team knows what buttons not to panic-clic...
06/03/2026

ImmyBot is powerful.

But like any powerful tool, it works a lot better when the team knows what buttons not to panic-click first.

The ImmyBot Onboarding course is available inside Empath, giving MSP teams a practical walkthrough of the first steps for getting a computer onboarded and managed.

It’s built for ImmyBot users, new team members, or anyone who wants a cleaner starting point before getting deeper into the platform.

Inside the course, you’ll walk through:
• What to prepare before you begin
• How to connect your first computer
• How tenants, primary users, and deployments fit together
• How to run maintenance and verify changes

Because “we installed it” is not the same thing as “we know how to use it well.”

Explore the course here
👉 https://hubs.la/Q04fT2PS0

Give a tech an answer, and they close one ticket.Build a training system, and suddenly your senior engineer gets to eat ...
06/03/2026

Give a tech an answer, and they close one ticket.
Build a training system, and suddenly your senior engineer gets to eat lunch again.

That’s the difference between helping your team survive the day and actually building an MSP that can scale.

Your tech stack matters.

But your talent stack? That’s what determines whether your team can actually use the tools, follow the process, serve clients well, and grow without burning out your best people.

Join Empath Co-Founder Wes Spencer for our next Group Demo on June 11 at 1PM ET, where he’ll dive into what it really takes to scale an MSP — and why developing your people deserves just as much intention as managing your tools.

We’ll talk about training systems, accountability, team growth, and how MSPs can stop relying on “just ask the senior engineer” as the default onboarding plan.

Save your senior engineer’s lunch break.

Sign up here: https://hubs.ly/Q04jTM5h0

AI adoption is not going wait for your MSP to feel “ready.”Anthropic just raised a massive new round at a near-trillion-...
06/01/2026

AI adoption is not going wait for your MSP to feel “ready.”

Anthropic just raised a massive new round at a near-trillion-dollar valuation. That kind of capital does not sit quietly. It fuels more products, more integrations, more workplace adoption, and more clients casually dropping AI into their operations before anyone has written a policy.

Which means the question for MSPs is no longer:
“Should we talk to clients about AI?”

It’s:
“Are our teams prepared to guide clients through AI without creating a security dumpster fire?”

Because your clients are already experimenting.

👉 Your techs will get the tickets.
👉 Your vCIOs will get the questions.
👉 Your sales and account teams will need to explain the risks.
👉 And your leadership team will need a standard way to educate everyone before the weird AI problems start becoming normal.

How are you training your team to understand AI use, AI risk, shadow AI, client education, data exposure, and acceptable use?

Not someday. Now.

At Empath, we’re helping MSPs standardize how their teams learn, create internal AI training, assign courses, and run live learning sessions around the topics that are changing fast.

Because AI is evolving quickly.
Your team’s education strategy should be evolving faster.

On-call again?After-hours again?And somehow the answer is always: “Well… that’s just how it works.”For a lot of T1s, T2s...
05/28/2026

On-call again?

After-hours again?

And somehow the answer is always: “Well… that’s just how it works.”

For a lot of T1s, T2s, and up-and-coming MSP leaders, on-call expectations can get messy fast.

Where does responsibility end?
When does “team player” quietly become burnout?
How do you bring it up without sounding like you’re complaining?

In the next Empath-exclusive session of Managing Up!, Dean Trempelas is digging into the leadership side of on-call, after-hours work, and fairness.

We’ll talk about how to:
• Quantify the real impact on your time and energy
• Communicate concerns in a way leadership can actually hear
• Negotiate compensation, rotation improvements, or better boundaries
• Push back without burning bridges
• Understand how leaders think through coverage, client needs, & fairness

Because managing up is not about whining louder. It’s about turning everyday frustration into a clear, useful conversation.

🗓️ June 11
🕑 1 PM ET
📍 Empath app

Add it to your calendar here: https://hubs.la/Q04j95lk0

What happens when your monitoring tool talks too much?Eventually, your team stops listening.In this month’s Navigator Sp...
05/28/2026

What happens when your monitoring tool talks too much?

Eventually, your team stops listening.

In this month’s Navigator Spotlight, we dive into the perspective of IT infrastructure expert Destiny Bertucci, who has spent decades in the trenches of network operations, infrastructure management, and security.

In the blog, Destiny breaks down why MSP alert fatigue is an operational maturity problem.

She explains why better monitoring doesn’t mean more alerts, and why the goal is to build systems that are quiet most of the time, but trusted when they speak.

Read the full article here: https://hubs.la/Q04jbmmw0

Your IR team might know the playbook.But that does not mean they are okay after running it.High-pressure incidents can p...
05/27/2026

Your IR team might know the playbook.

But that does not mean they are okay after running it.

High-pressure incidents can put MSP teams in situations they were never fully prepared for: urgency, client anxiety, long hours, sensitive details, and sometimes material they cannot easily unsee.

Mental Health in Incident Response with Fidan Mirzad is already available inside Empath.

This course helps MSP leaders and responders think through the human impact of incident response, not just the technical steps.

Inside the course, you’ll learn how to:
• Recognize the emotional strain that can show up during and after incidents
• Create healthier boundaries for responders
• Reduce avoidable mistakes caused by overload and silence
• Support your team while still helping clients through the chaos

Because “just power through it” is not an incident response strategy.

Explore the course here
👉 https://hubs.la/Q04fkxp20

Curious why Wes Spencer suddenly went full Western Kentucky during Day 1 of RejectionCon?Let’s just say a dare was made....
05/27/2026

Curious why Wes Spencer suddenly went full Western Kentucky during Day 1 of RejectionCon?

Let’s just say a dare was made...
And Wes committed to the bit. Hard.

The people who were there definitely get it.

Day 1 had rejected talks, big laughs, and $68,500 pledged for a great cause.

Day 2 is your chance to stop asking “wait, what happened?” and start being part of it all.

Register now before the next FOMO moment becomes another thing you had to hear about later: https://hubs.la/Q04j23Lg0

(A very special thank you to Luis Giraldo for this!)

Some people become Learning Managers on purpose.Others become Learning Managers because someone had to figure out why tr...
05/27/2026

Some people become Learning Managers on purpose.

Others become Learning Managers because someone had to figure out why training was not sticking, why onboarding felt inconsistent, and why “just watch this video” was not turning into better work.

This one is for the second group.

The Accidental Learning Manager is an Empath-exclusive live stream hosted by Keith Craig, Empath’s Head of Learning Design & Innovation, built for the people inside MSPs who are helping teams learn, grow, and actually apply what they learn in the flow of day to day operations.

In this episode, Keith is introducing "The Learning Journal Challenge" and digging into how reflection can turn learning from “content completed” into real behavior change.

Because training is not really the goal.

Better thinking is.
Better habits are.
Better outcomes are.

🗓️ June 9
🕑 1PM ET
📍 Empath app

Add it to your calendar here:
https://hubs.la/Q04j0jnM0

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