07/07/2026
Before JustFOIA, the City of Charlotte managed public records requests across email inboxes, department logs, and a homegrown tracking system.
As request volume grew, so did the challenges of keeping everything organized and moving efficiently.
After implementing JustFOIA, Charlotte saw measurable results:
✅ Response times reduced from ~29 days to ~3 days
✅ Fewer escalations and complaints
✅ Better visibility into request status and staff workloads
✅ More consistent communication across departments
By centralizing requests in one system, Charlotte reduced manual work, improved accountability, and gave both staff and requesters a clearer view of the process.
Read their story and see how they're making public records management easier for everyone involved: justfoia.me/CharlotteNC
See how Charlotte centralized public records, automated workflows, and cut risks using JustFOIA public records request management software to build community trust.