Incision Network

09/07/2023

01/17/2023

As a Customer Success Specialist at Incision Network, you'll be a valuable resource in assisting our customers and our engineers! We're looking for new team members who are self-starters and can clearly communicate in a professional, energetic, and friendly manner with amazing English skills!

You should be comfortable communicating over a variety of tools such as email, video chat, and phone as well as de-escalating situations between developers and customers.

Our Client Success Specialist works with our customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions, onboarding new users after purchase, creating support tickets or checking the status of pending tickets, and routing/scheduling technicians for service calls.

CSSs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing, and technical support teams.

From pre-sales to post-purchase, CSSs complete a variety of tasks and create a mutually-beneficial relationship with our customers.

Duties Include but not limited to:
• Offering timely support to all customers and engineers/field technicians for any incoming inquiries or issues
• Assist in de-escalating and mediating issues between engineers, field technicians and clients
• Periodically reviewing all active requests
• Creating and updating documentation around customer service issues and knowledge base entries
• Customer service call / meeting follow ups and confirmations
• Customer account balance follow ups and payment processing

Pay:

$15-$20 an hour -- Minimum of 20 hours a week

Requirements:
• 1-3 Years minimum of relevant experience
• Flexibility to cover weekday and weekend shifts
• Ability to self-direct and self-manage in a fast paced environment
• Excellent English, verbal, and written communication skills

Nice to haves:
• Experience with RepairShopr, QuickBooks Online
• Experience with CRMs
• Technology/customer service background preferred
• As is an eagerness to learn and adapt to change!
• Bilingual in Spanish & English

Equipment needed while working remotely:
• PC or Mac with Chrome
• Regular access to high speed internet
• Smart phone/device
• Headphones

All other equipment will be provided during the days working at the office.

01/17/2023

"This is no time for apathy or complacency. This is a time for vigorous and positive action." - Dr. Martin Luther King Jr.

Today and every day, we honor his life and legacy of service.

11/11/2022

Thank you to all those who have served and sacrificed. God Bless. Happy Veterans Day.

11/10/2022

We're closely monitoring Tropical Storm Nicole. Our team is ready to respond in conjunction with service providers to ensure your home and business are connected and protected.

08/24/2022

One of the core values of the YMCA is caring. We value compassion, love and sensitivity towards the vulnerable and those in need. The YMCA believes that everyone should be cared for and valued.

12/06/2021

The best way to not get scammed is to be aware of the tactics and know what to look for. Here are some tips.

08/08/2021

Bringing families together through technology since 2006. Sunday projects.

04/11/2021

We’re Celebrating 15 Years!

Our 15th anniversary officially kicked off today, and after all these years of helping clients make confident business decisions with their technology things are only getting better at Incision Network.

As we celebrate this milestone, we have sincere appreciation and profound thanks to all that made it possible.

First and foremost we would like to thank our our clients, who we succeed with together; our families who support us when we work late and on weekends; we’re also grateful to our network of leading suppliers and partners, who perform fantastic work and keep us at a competitive advantage; and finally, we thank each of our team members, who are the most passionate and dedicated professionals in the industry and who make Incision Network what it is today – and what it will become tomorrow.

We have a major announcement coming in May 2021 and we can’t wait to share it with you all!

We value and appreciate your honest feedback over the years. We have always believed in continuous improvement and we want you to let us know where we came up short and praise us where we went the extra mile!

Please consider leaving us a review here: https://bit.ly/3mCcBcx

Your review will help others make a better buying decision, encourage others to interact with us and provide further credibility to our business services.

With sincere thanks and gratitude,

Louis Procaccini Jr
Founder & CEO
Incision Network

04/05/2021

Malware attack is preventing car inspections in eight US states including Connecticut.

A malware cyberattack on emissions testing company Applus Technologies is preventing vehicle inspections in eight states, including Connecticut, Georgia, Idaho, Illinois, Massachusetts, Utah, and Wisconsin.

04/02/2021

We love technology!

03/01/2021

Learn why strong, secure paswords matter by seeing how easy it is to crack passwords with a common tool. Longer, more complex passwords are best, and you'll see why.