10/17/2026
An Important Update from U.S. Amps
As U.S. Amps continues to grow, we’re making a few adjustments to our operations to help us better serve our customers, maintain the quality of our products, and ensure we can continue doing what we do best.
Business Hours and Communication
Effective immediately, phone calls and messages to our owner’s direct line will be handled during normal business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Beginning Friday at 5:00 PM, the owner’s phone will remain at the shop until business resumes Monday morning at 9:00 AM.
We receive a tremendous volume of customer inquiries each day, including more than 200 text messages, phone calls, website inquiries, and emails. We genuinely appreciate the interest and support, and we want to make sure every customer receives the attention they deserve.
Establishing these communication hours will allow us to better manage inquiries while dedicating the necessary time to production, testing, order fulfillment, and product development.
Production and Quality Control
For those who may not know, Mike remains personally involved in nearly every aspect of U.S. Amps operations.
From processing and fulfilling orders to testing equipment, developing new products, building subwoofers, and producing our V2 USA Series amplifiers in-house, his involvement is a major part of what makes U.S. Amps unique.
As we continue expanding our in-house manufacturing capabilities, maintaining our standards of quality and craftsmanship remains our highest priority.
Updated Return Policy
We are also updating our return policy for purchases made through our website and Square.
Moving forward, eligible returns will be issued as store credit, subject to a 15% restocking fee. This policy is intended to help us manage inventory, production costs, and the resources committed to fulfilling each order.
Full details, including applicable exceptions and warranty coverage, will be provided through our official return policy.
We encourage customers to review product specifications and ask any questions before placing an order so we can help ensure they’re purchasing the right equipment for their application.
Our Commitment to You
Since 1986, U.S. Amps has built its reputation on performance, craftsmanship, innovation, and a passion for car audio.
We’re proud to continue that tradition with products developed, built, and tested with the same attention to detail our customers have come to expect.
As a growing company, we recognize that there is always room to improve. These operational changes are part of our continued effort to create a more sustainable business, improve communication, and deliver the products and service our customers deserve.
We sincerely appreciate your continued support, patience, and loyalty to the U.S. Amps brand.
Thank you for being part of the U.S. Amps family. We’re excited about what lies ahead.
U.S. Amps Inc.
Performance. Quality. Tradition.
