Ptera Inc.

Ptera Inc. The inland northwest's premier wireless and fiber internet service provider We are a family owned business, founded in 2001, located in Liberty Lake, WA.

Ptera is the inland northwest's leader in the delivery of internet services, specializing in Wireless and Fiber technologies for providing fast and reliable internet service. With over 500 access points blanketing our region, we provide fiber fast internet to urban and rural locations- some of which are unserved or underserved. Ptera has been the #1 choice for rural customers for 20 years, and we

are continually expanding our expertise to include Commercial class internet, phone service, and backup circuits for any size business. Ptera is proud to offer Gigabit speeds on our Fiber to the Home neighborhoods as well as our on net apartment complexes and commercial buildings, and we have recently expanded our backbone to be able to provide wholesale DIA of 10 Gb and even 100 Gb to other service providers as the only official extension of the SIX (Seattle Internet eXchange) in Spokane.

08/19/2026

PLANNED NETWORK MAINTENANCE NOTICE

Ptera will be performing scheduled network maintenance during the early morning hours of Thursday, August 20.

Maintenance Window
📅 Thursday, August 20
🕛 12:00 AM – 6:00 AM

During this maintenance window, customers in Cheney proper and the surrounding rural areas may experience intermittent interruptions to internet and related services as our network team completes scheduled maintenance and upgrades.

We have scheduled this work during overnight hours to minimize the impact on our customers. All services are expected to return to normal by the end of the maintenance window.

We appreciate your patience and understanding as we work to maintain the reliability, performance, and quality of the Ptera network.

Thank you,
The Ptera Team

08/13/2026

We are aware and working as fast as possible to resolve an outage with a single piece of equipment that is affecting some customers in the West Plains area.

We apologize for any inconvenience.

08/04/2026

Update: Lookout Mountain Site

We have some good progress to report from the Lookout Mountain site.

The main tower has been restored to utility power, and almost all of our equipment has come back online. As a result, most customers in the area should now have service restored.

Customers in the vicinity of Woolard Rd, Monroe Rd, and Austin Rd will continue to experience slower speeds until tomorrow morning. To fully restore service, we need to climb the tower and replace cabling and radio equipment that sustained partial fire damage.

Although the tower is accessible, we made the decision not to send climbers onto the superstructure today. The area remains under a Level 3 evacuation, and we did not want to risk having our crew stranded on the tower if fire conditions changed and threatened the area again.

We anticipate the evacuation level will be reduced by tomorrow morning, at which point our crew is scheduled to complete the climb and finish the remaining repairs.

Thank you for your continued patience and understanding as we work to safely restore full service.

08/03/2026

Update: Lookout Mountain Site

Unfortunately, we were unable to safely complete the work to bring the Lookout Mountain site back online today.

There are active large fires just south of the tower location, and some areas that had previously burned have started reigniting. Because of the changing fire conditions, we've made the decision not to send our technicians back into the area today.

The safety of our crew comes first. If conditions improve, we hope to resume work and complete the restoration tomorrow. Thank you for your patience and understanding.

08/03/2026

Technicians have safely reached Lookout Mountain and are actively working to restore service for customers in the Mead, Deer Park, and Suncrest/Nine Mile areas.

For the safety of first responders and crews, commercial power remains shut off, and the site's generator gas supply has also been temporarily suspended. We are operating on a mobile generator and expect to remain on temporary power for the next few days while firefighters continue their incredible work battling these historic fires.

We appreciate your patience and understanding as we work to safely restore and maintain service. Most importantly, our thoughts are with everyone affected by these fires, and we are deeply grateful to the firefighters and emergency personnel risking so much to protect our communities.

08/03/2026

The staff at Ptera would like acknowledge the ongoing impact of the historic wildfires affecting North Spokane County. Our thoughts are with everyone in the impacted areas. Stay safe, follow local emergency guidance, and prioritize your loved ones during this challenging time

Service Update:
We are experiencing outages in the region due to the wildfires and related power disruptions. Our teams are actively monitoring the situation and working to restore service as quickly and safely as possible once conditions allow and crews have clearance from authorities

07/20/2026

We are aware and are working on correcting the issue that is affecting the Medical Lake region

07/16/2026

Technicians are currently on the way to the main West Plains tower to address a service effecting issue some customers may be experiencing this morning

05/29/2026

Warning this is one of the largest thunderstorms we have seen in recent years heading our way tonight

There will be power outages and most likely equipment outages

Over the next 24hrs Ptera will move as fast as possible to restore services

05/27/2026

Outage in the Stateline/Otis Orchards regions

Tech are currently in route to the site

Address

2721 N Van Marter Ste 2
Spokane Valley, WA
99206

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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