Haefele Connect

Haefele Connect Haefele Connect is local internet that loves you back. Haefele TV Inc has been in business since 1983 as a local cable service provider.

Get reliable, high-speed internet, crystal clear phone and cable, and superior customer support in NY’s Southern Tier, the Finger Lakes, & Central New York. With over 30 years of exceptional customer service, Haefele is proud to offer its customers reliable, stable internet, cable and digital phone services. The company has grown to over 6,000 customers including Alpine, Barton, Berkshire, Bradford, Burdett, Candor, Caroline, Catherine, Cayuta, Enfield, Hector, Harford, Himrod, Newark Valley, Orange, Reading, Richford, Spencer, Tioga, Van Etten, and Virgil. The company maintains a high level of staffing to ensure personalized customer service, and performs its own cable construction. Our technicians have a thorough understanding of system operation, and can make any necessary repairs if problems arise.

Your home Wi-Fi does a lot of heavy lifting. With Haefele’s Secure Managed Wi-Fi, you can take more control of it. Manag...
10/12/2026

Your home Wi-Fi does a lot of heavy lifting. With Haefele’s Secure Managed Wi-Fi, you can take more control of it.

Manage your network, control connected devices, set parental controls, and keep an eye on your home connection all from the CommandIQ app.

More control. More visibility. A better Wi-Fi experience.

Something new is taking shape at Haefele Connect. We can't share all the details just yet, but we’re growing, and someth...
10/09/2026

Something new is taking shape at Haefele Connect.

We can't share all the details just yet, but we’re growing, and something exciting is on the horizon. Through it all, the things that make Haefele Connect who we are will stay the same: local service, local support, and a commitment to the communities we’ve long called home. Stay tuned!

Some things are worth keeping. Like your home phone number. With Haefele’s Digital Home Phone, you can keep the number f...
10/07/2026

Some things are worth keeping. Like your home phone number.

With Haefele’s Digital Home Phone, you can keep the number friends and family already know, with service backed by a local team you know and trust.

Digital Home Phone is $45/month, or just $35/month when bundled with our Internet.

Because even when the way you connect changes, your number doesn’t have to.

09/29/2026

When was the last time you thought about your router? If your answer is “when I dusted it,” it might be time for an upgrade.

Haefele’s Secure Managed Wi-Fi features the GigaSpire BLAST router, built to deliver stronger Wi-Fi throughout your home, keep more devices connected and give you greater control over your network.

Better Wi-Fi starts with better equipment. Give us a call to learn more.

There's a difference between having an internet provider and knowing your internet provider. Our employees live here. Ou...
09/24/2026

There's a difference between having an internet provider and knowing your internet provider. Our employees live here. Our crews work here. And our customers are our neighbors.

That's what being a local internet company means to us.

09/21/2026

Someone moved the router. Someone unplugged something. And somehow, nobody knows who did it.

Sounds like it's time for the Gigwells to open CommandIQ. With Haefele’s Secure Managed Wi-Fi and the CommandIQ app, managing your home network doesn't have to be a family mystery.

09/20/2026

9/20/2026 4:30PM
RESOLVED: Service Restored for Affected Modems

The upstream provider has fully resolved the network outage affecting modem connectivity. While many modems automatically reconnected as services were restored in phases throughout the day, all affected systems are now back online.

If you are still unable to connect to the internet, please perform a quick reboot of your equipment:

- Unplug the power cables from both your modem and router.

- Wait 30 seconds.

- Plug both devices back in and allow a few minutes for them to fully reboot and establish a connection.

If your service does not return after rebooting, please call our support team directly at 607-589-6235 for further assistance.

We appreciate your patience as services were being restored.

9/20/2026 Notice: Service Interruption Affecting Modem Connections

We are currently investigating a service issue affecting modem connectivity for a small percentage of our customers.

This issue stems from an upstream provider outage, which is causing certain modems to go offline. The provider’s technical teams are actively working on resolving the underlying issue and restoring connectivity as quickly as possible.

If your modem is currently offline, rebooting the device may not immediately restore service while the upstream fix is underway.

We are monitoring the situation closely and will update you as soon as service is restored. We apologize for the inconvenience and appreciate your patience.

09/18/2026

Back to school isn't just for the kids. College classes, assignments, study groups, and meetings all happen online, too. For students learning from home, a reliable connection can make all the difference. Here's to a strong start to the semester!

✅ ALL SERVICES RESTORED As of 8:45am.System setup is complete, and service across all affected areas has been fully rest...
09/16/2026

✅ ALL SERVICES RESTORED As of 8:45am.

System setup is complete, and service across all affected areas has been fully restored.

If your internet is still not working, please power cycle your modem and router by unplugging them for 30 seconds and plugging them back in. If you continue to experience issues after rebooting, our team is standing by to help—give us a call at 607-589-6235.

Thank you again for your patience today!

🚨 Service Outage Update 🚨

We are currently experiencing a service outage impacting customers in parts of the following areas:
📍 Spencer, Van Etten, Candor, Barton, Newark Valley, Berkshire, Harford, and Virgil.

What Happened: A hardware card failed at our headend facility.

Current Status: Our technicians have successfully replaced the failed equipment card with a backup unit and are currently reprogramming the system.

Restoration Timeline: Services will begin coming back online neighborhood-by-neighborhood as reprogramming wraps up for each area. We expect all affected locations to be fully restored within the next 1.5 hours.

Thank you for your patience while our team works to get your connection restored! We will update this post if anything changes.

A lot is happening behind the scenes every day to keep your internet working the way it should. Our crews regularly main...
09/15/2026

A lot is happening behind the scenes every day to keep your internet working the way it should. Our crews regularly maintain, upgrade, and improve the Haefele network throughout the Southern Tier. Taking care of the network means it can keep taking care of our customers. Who knows, you might even see Jeremy Haefele in your backyard helping folks get connected!

Address

24 E Tioga Street
Spencer, NY
14883

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(607) 589-6235

Website

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