10/10/2026
Is Your Denial Rate Telling You the Whole Story?
Healthcare organizations spend considerable time tracking denials, but are they measuring the right things?
Knowing how many claims were denied and the dollars involved is important. But those numbers alone don't tell you which denials are recoverable, where your staff should focus, or whether your prevention efforts are actually improving performance.
In fact, your denial rate could be telling you that performance is getting worse when it's actually improving.
Consider how denials are measured. Reporting denials by the month they're posted provides an important picture of current activity. But those denials may relate to claims submitted months earlier. When you match denials back to their original billing periods, a very different performance trend can emerge.
That distinction matters when you're evaluating operational improvements and measuring true denial recovery.
In PDS's webcast, Working Smarter with Denials: Focusing on Prevention, Recovery, and Results, Hendrickson explores how healthcare organizations can move beyond basic denial reporting to answer more valuable questions:
• Which denials can we directly prevent, and which can we only influence?
• Are we recovering the revenue associated with denied claims?
• Which payers and procedures represent the greatest financial opportunities?
• Are our prevention and recovery efforts actually improving results?
The webcast also demonstrates how analytics can identify high-dollar procedures with low recovery rates, uncover denial patterns across payers and specialties, and drill down to individual claims to help teams investigate opportunities.
The goal isn't to work every denial harder. It's to understand where your efforts can produce the greatest financial return.
In just 30 minutes, discover practical ways to turn denial data into better decisions about prevention, recovery, and resource allocation.
Learn More: https://pds-online.com/news/healthcare-denials-new-pds-webcast-focuses-on-where-to-prevent-recover-and-prioritize/