Fenix AI

01/14/2026

Tyler's Take: If you're not centralizing, AI is only going to save you time (not money).

“You’re not going to actually save any money [with AI alone].”

Centralization is what turns efficiency into cost savings.
The operators who figured this out early didn’t do it by accident. Camden Property Trust learned years ago that real savings (up to $5M annually) show up after layering AI onto a centralized operating model.

Tyler’s advice? Centralize first, and add AI as a part of that shift to realize the full potential of both.

12/05/2025

Wrapped season can be stressful for some. Maybe you have a secret obsession with Taylor Swift (don’t we all?), or a Frozen-loving toddler that hijacks your playlist. We don’t judge…

Through Insights, we spent 7 million+ minutes listening and analyzing renter calls (yep, that’s 13.5 years of conversations).

If this is what 2025 sounded like, we can’t wait to crank up the volume in 2026.

12/01/2025

Tyler Christiansen sat down with Jay Parsons on 𝘛𝘩𝘦 𝘙𝘦𝘯𝘵 𝘙𝘰𝘭𝘭, one of the most respected shows in multifamily for data-driven conversations about operations, performance, and what actually moves the industry forward.

They covered where AI is 𝘳𝘦𝘢𝘭𝘭𝘺 headed, why centralization continues to reshape staffing and turnover, and how operators can cut through the noise to measure tech by its impact on revenue, expenses, and team experience.

It’s a sharp, candid conversation between two people who spend their time in the weeds with real operators.

11/04/2025

Joining a new company through an acquisition isn’t always easy, but Danny Rebholtz has made it look seamless.

Since stepping into his role as Director of Client Success, Danny has brought an incredible mix of leadership, curiosity, and collaboration to Funnel and Fenix. He’s jumped in with both feet, built strong partnerships across teams, and continues to find ways to create impact that reaches far beyond his immediate role.

We’re proud to celebrate Danny for living our Prosocial core value and continuing to improve our customer experience.

10/31/2025

No one is safe during Funnel Fright week...

Roll the footage… if you dare. 👻

PS: Don’t get spooked by Forum’s early registration deadline! Discounted tickets disappear Nov. 2.

10/27/2025

Clay Bavor, co-founder of Sierra and former Head of Google Labs, joined Funnel CEO Tyler Christiansen to unpack the future of agentic AI, and how it’s transforming customer service.

How? By letting AI handle the repetitive stuff in the background, so your teams can focus on the good stuff: revenue-driving, high-value interactions (not scheduling the 73rd appointment of the day).

This session recording from Forum 2025 is available wherever you get your podcasts.

10/20/2025

The future where AI takes over? Yeah, that’s just for Hollywood.

AI unlocks efficiencies, AND if taken too far, it can actually damage team performance and engagement. Both are true.

Tyler Christiansen breaks down why multifamily isn’t headed for an AI-only future in his latest article in Forbes.

The race to automate everything is on—and real estate is no exception.

10/16/2025

The AI honeymoon phase is officially over.

But being all-in on AI means looking at a more realistic assessment of the technology’s limitations, performance, and actual ROI.

Two things are true:
1. AI can’t do everything (and some operators are unfortunately learning the hard way).
2. If it’s used well, AI is transformational.

So how can leaders avoid falling for the hype and make smarter, lasting AI investments? It starts with identifying the red flags.

Understanding the red flags of AI in multifamily is more important than ever. Funnel CEO Tyler Christiansen breaks down the warning signs.

10/10/2025

The best conference in multifamily is BACK!

“Your takeaways from this conference, regardless of size, will positively impact you and your business. Period.”

Last year, Forum attendance grew 40%—representing 12% of all professionally managed apartments in the U.S.—and you could be one of them in 2026.

Discounted early bird registration is NOW OPEN.

This year, we’re adding something big: Funnel University, a hands-on training day for power users (free for up to two attendees per client company). Plus, everything you expect from the boldest conference in the industry:
- Operator-led sessions
- Practical frameworks for centralization + AI
- World-class entertainment in a stunning desert setting

Don’t miss out on the best conference in multifamily. Register now! The remaining spots will fill up fast.

10/02/2025

Say hello to Fenix, a standalone multifamily AI product, powered by Sierra, the most advanced conversational AI platform in the world.

- Fenix is a new standalone AI product for managers and operators that has been custom-built for multifamily and will transform the entire customer journey, from prospect to resident.
- Funnel acquired selected LeaseHawk assets — including call center technology, voice AI, call scoring, and standalone self-service tools — and is re-platforming them within Fenix to create better, more flexible solutions for managers and operators.
- Sierra is a conversational AI platform that helps businesses build better, more human customer experiences, and its technology will be leveraged for the first time in multifamily to power Fenix.

Funnel was introduced in 2019 as a platform to enable a new era of flexible operations powered by our renter-centric® CRM. Since then, we’ve had the privilege of working with some of the largest and most pioneering property management companies that were early adopters of centralization. Our vision then and now is that through centralization, AI, and automation, Funnel delivers three wins for everyone in our industry: millions in annual cost savings for operators, bigger and better jobs for teams, and exceptional renter experiences.