Ushur

Ushur Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform

Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-e

ngagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

🌟 Congratulations to Nikhil Kumar, our Associate Solution Acceleration Engineer, on being recognized as an Ushur Values ...
06/01/2026

🌟 Congratulations to Nikhil Kumar, our Associate Solution Acceleration Engineer, on being recognized as an Ushur Values Champion for Growth Mindset!

Nikhil brings strong technical ownership and curiosity to everything he does, consistently going beyond his core responsibilities to drive better outcomes for his team. His collaborative approach and commitment to continuous improvement make a real impact across Ushur. Thank you for everything you bring to the team every day!!

Twice-annual reviews and tighter compliance are reshaping Medicaid redetermination. Health plans are under pressure to r...
05/29/2026

Twice-annual reviews and tighter compliance are reshaping Medicaid redetermination. Health plans are under pressure to reduce procedural disenrollment and keep members covered.

Our 2026 Guide to Medicaid Redetermination explores practical strategies to help plans strengthen retention and improve member outcomes.

📥 Download the eGuide: https://hubs.la/Q04jqTvq0

Inside, you’ll learn:

✔️ Strategies to reduce procedural loss & improve member retention
✔️ Digital outreach approaches that simplify renewal & verification steps
✔️ Automation & data insights to streamline redetermination workflows

Insurance CX is moving beyond fragmented self-service and disconnected support interactions. AI agents are helping insur...
05/28/2026

Insurance CX is moving beyond fragmented self-service and disconnected support interactions. AI agents are helping insurers streamline claims, servicing, renewals, and document collection through connected, end-to-end customer journeys built for regulated environments.

Explore how leading insurers are reducing friction, improving operational efficiency, and modernizing customer engagement with AI agents.

📖 Read more: https://hubs.la/Q04jd9MQ0

🌟 Please join us in congratulating Jai Patel, Technical Lead, Engineering Infra, on being recognized as an Ushur Values ...
05/27/2026

🌟 Please join us in congratulating Jai Patel, Technical Lead, Engineering Infra, on being recognized as an Ushur Values Champion for Customer Centricity!

Jai consistently demonstrates strong ownership, responsiveness, and reliability during critical situations—helping ensure timely issue resolution and seamless customer experiences. His proactive support and commitment to minimizing downtime embody Ushur’s customer-first mindset and dedication to operational excellence. Thank you for your continued impact and dedication to supporting both our teams and customers. 👏

Voice-guided experiences are transforming how insurers manage disability and leave claims—combining real-time voice inte...
05/27/2026

Voice-guided experiences are transforming how insurers manage disability and leave claims—combining real-time voice interaction with on-screen guidance to complete updates faster and more accurately. Instead of navigating fragmented calls, emails, and forms, claimants can resolve everything in a single, seamless interaction.

Learn how Ushur’s Voice-Guided Experience helps carriers reduce call center burden, capture accurate information, and guide claimants through complex claim steps in real time—leading to faster processing and better outcomes.

▶️ Watch the demo here: https://hubs.la/Q04j63xX0

Disability and leave claims often involve fragmented communication, delayed documentation, and high servicing demands—cr...
05/26/2026

Disability and leave claims often involve fragmented communication, delayed documentation, and high servicing demands—creating friction for both claimants and operations teams.

Our latest eGuide explores how carriers, TPAs, and PEOs are modernizing disability and leave engagement with AI-driven experiences that help accelerate claim progression, improve documentation completion, and reduce inbound service volume.

👉🏻 Download now: https://hubs.la/Q04hZj4T0

Today, we honor and remember the brave men and women who made the ultimate sacrifice in service to our country. Their co...
05/26/2026

Today, we honor and remember the brave men and women who made the ultimate sacrifice in service to our country. Their courage, dedication, and sacrifice will never be forgotten.

Wishing everyone a meaningful Memorial Day as we reflect with gratitude and remembrance. 🇺🇸

🌟 Please join us in congratulating Nidhi Pandey, our Customer Growth Operations Analyst on being named an Ushur Values C...
05/22/2026

🌟 Please join us in congratulating Nidhi Pandey, our Customer Growth Operations Analyst on being named an Ushur Values Champion!

Nidhi embodies our Pursuit of Excellence value through her strong ownership mindset, responsiveness, and commitment to improving operational efficiency across Customer Success and Support. Thank you for your dedication, innovation, and continuous drive to improve both team operations and customer outcomes. We’re proud to celebrate your contributions! 🏆

Yesterday, leaders from Santa Clara Family Health Plan and Ushur, discussed how HR.1 is reshaping Medicaid with more fre...
05/21/2026

Yesterday, leaders from Santa Clara Family Health Plan and Ushur, discussed how HR.1 is reshaping Medicaid with more frequent redeterminations, tighter timelines, and rising enrollment volatility—and why communication breakdowns remain one of the biggest drivers of preventable disenrollment.

The session explored how health plans are improving member engagement through proactive, digital-first outreach strategies.

👉 Watch on-demand: https://hubs.la/Q04hy-q80

Learn how health plans are:
✔️ Engaging members earlier across the redetermination journey
✔️ Driving action with timely, two-way digital communication
✔️ Scaling outreach with automation while maintaining compliance

Enterprises are moving beyond chatbots—and for good reason. In regulated industries, customer experience isn’t just abou...
05/19/2026

Enterprises are moving beyond chatbots—and for good reason. In regulated industries, customer experience isn’t just about answering questions. It’s about completing complex journeys securely, across systems and channels, without losing context along the way.

AI agents are changing what’s possible—shifting from task-based automation to outcome-driven ex*****on that actually resolves customer needs end to end.

In this blog, we break down what makes AI agents different, why journey continuity matters, and how organizations are rethinking CX to deliver faster, more compliant, and more connected experiences.

📖 Read more: https://hubs.la/Q04hc1gK0

Address

Santa Clara, CA
95054

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 12am - 12pm

Telephone

(408) 744-6802

Website

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