Solvvy from Zoom

01/31/2023

Reminder: follow us Zoom to keep up with all things Virtual Agent! 🎉

01/24/2023

🎉 Meet Zoom Virtual Agent, the next evolution of Solvvy. Be sure to follow Zoom to stay up to date! ⬇️

01/23/2023

The divide has grown between what customers want from support and what they actually experience.

Join Mahesh Ram and Scott Brown for a fireside chat about the current state of CX and the steps businesses can take to improve the customer experience. They’ll cover:

✅ Trends driving consumer experiences
✅ The latest findings on what customers expect from support
✅ Plus a look at Zoom's new intelligent conversational AI and chatbot solution, Zoom Virtual Agent!

🔥The online event is this Wednesday, Jan 25, at 4pm ET / 1pm PT🔥



Save your seat👇
https://success.zoom.us/webinar/register/9516744946028/WN_P9bOp9QFQsCgfP_CGuYYug

01/09/2023

How can you empower your customer support agents to do their best work? Follow these tips from expert Jeff Toister, and you'll be well on your way to meeting your new year's goals.

https://blog.zoom.us/empower-customer-service-agents/

Learn how to give your customer service agents the resources, best practices, and authority to do their jobs well.

12/24/2022

As we approach the end of the year, we're sending you a big heartfelt thank you for your support. We're excited for all the great things that are coming in the new year. Warm wishes from our team!✨

12/21/2022

Are you tracking the right metrics? Learn the 11 key metrics you should be tracking to make a real impact on everything from operations to growth.🔑📈

You can’t improve your customer support offering if you don’t properly measure the outcomes – here’s 11 key customer support KPIs you need to pay attention to.

12/07/2022

Not all chatbots are created equal. Learn why real AI makes all the difference.
https://solvvy.com/blog/what-is-a-key-differentiator-of-conversational-ai/

Conversational AI is making waves in the customer support world, but what is a key differentiator of conversational AI, and why does it matter?

11/21/2022

As we approach Black Friday and the busy holiday season, we're proud to be helping so many companies handle spikes in their ticket volume without stress or additional resources😎

Thank you to all our amazing customers for trusting us during this important time of of year!🖤

11/08/2022

Zoom Virtual Agent has entered the chat! 🤖 Say hello to our new conversational AI and chatbot solution, bringing the best of
Solvvy from Zoom and Zoom together. https://zm.me/3FUzJyI

10/20/2022

Where can you find:
😎 60+ thought-provoking sessions
💡 70+ inspiring speakers
🤩 Special guests Timbaland, Nelly, Yola, and Lawrence the Band?

Zoom's annual event! Join us online or in-person in San Jose, CA. Register now: https://bit.ly/3Tvdm6C

10/13/2022

Artificial intelligence pop quiz 🤔 Do you know the differences between:
✅ NLP
✅ NLU
✅ NLG
Get all the answers in this overview of how AI chatbots really work: https://solvvy.com/blog/artificial-intelligence-chatbot/

What is an artificial intelligence chatbot? How can you use it to better your CX, and what are the generational differences? Learn all this and more.

09/30/2022

Watch how SeatGeek helped their support agents move from answering repetitive customer questions to working on more meaningful projects to elevate their careers. 💪 https://bit.ly/3DRTwOl