ShoreTel Forums

09/10/2026

The Malicious Call Trace (MCT) button only works on PRI's, possible even BRI (ISDN Lines). We are getting nailed with Spam Calls. I found the MCT...

The Malicious Call Trace (MCT) button only works on PRI's, possible even BRI (ISDN Lines). We are getting nailed with Spam Calls. I found the MCT button actually logs to the HQ Server the date and time the button was pressed. Using AI and a little ingenuity, I was able to setup a little application....

05/13/2026

We are running Mitel MiVoice Connect Contact Center 19.2 SP1 (508.10.3320.0) in tandem with Connect PBX build 19.2 SP1 (22.18.4600.0). Existing...

We are running Mitel MiVoice Connect Contact Center 19.2 SP1 (508.10.3320.0) in tandem with Connect PBX build 19.2 SP1 (22.18.4600.0). Existing agents and supervisors are able to sign in and take calls normally, but newly created agents/supervisors are failing to login. Additionally, we are unable t...

05/08/2026

I have a new problem I haven't seen before. I am trying to delete a user that no longer works with us, who was designated as the system operator and...

I have a new problem I haven't seen before. I am trying to delete a user that no longer works with us, who was designated as the system operator and the personal assistant to other users in the system. This has been changed now to her replacement, which is using a different phone and extension numbe...

03/27/2026

I created a tool to lookup button assignments!! This isn't the show buttons on a specific device, but a reverse lookup for buttons. As an...

03/27/2026

I created a tool to lookup button assignments!! This isn't the show buttons on a specific device, but a reverse lookup for buttons. As an...

I created a tool to lookup button assignments!! This isn't the show buttons on a specific device, but a reverse lookup for buttons. As an administrator, you change a name of a user, then you need to search all phones that may have a speed dial assigned to that user. This will show all the phones tha...

01/28/2026

Does anyone know were the release notes for connect versions hide in the Mitel partner site? I can find the software, but no PIG or release notes.

12/12/2025

I got a Shoretel VPN concentrator with Shoretel 565 Phones.

Does anyone know why these phones loose connectivity every few days? It seems like...

I got a Shoretel VPN concentrator with Shoretel 565 Phones. Does anyone know why these phones loose connectivity every few days? It seems like whenever the internet connection is interrupted the phone looses connection and has to be rebooted? I got 1 Gig AT&T Fiber at both locations, so we are g...