Talkdesk

10/01/2026

When you’re delivering an essential service to millions of people, every customer interaction matters.

Las Vegas Valley Water District, our first utility partner, is using AI and automation to make customer service faster, smarter, and more connected.

From intelligent routing to real-time agent assistance with Talkdesk Copilot, the District is giving its team the tools to deliver better experiences while keeping customers at the center.

Check out their case study via the link below:

https://www.talkdesk.com/customers/las-vegas-valley-water/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Customer-Marketing-Social-Media-TBD:-Las-Vegas-Water-Distric-Customer-Story&utm_term=post

10/01/2026

Talkdesk was named a Leader in the IDC MarketScape Worldwide Insurance Customer Experience Platforms 2026 Vendor Assessment.

The IDC MarketScape specifically recommends considering Talkdesk when “You seek measurable outcomes, rapid deployment, and deep insurance domain expertise.”

You can access your complimentary copy of the excerpt via the link below:

https://www.talkdesk.com/resources/reports/2026-idc-marketscape-insurance/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CONT-ALL-2026-08-IDC-Marketscape-for-Insurance&utm_term=IDC-MarketScape-Insurance-2/3

09/30/2026

More than 3,000 CX decision-makers are heading to the Engage Customer Summit in London to benchmark their customer engagement strategies against the best in the industry, and we can't wait to see you there!

The Talkdesk team is joining the conversation at booth , and we're looking forward to discussing how Talkdesk Customer Experience Automation (CXA) can scale your operations and improve contact center performance.

Stop by our booth to meet our team, grab some swag, explore our CXA technology, and discover new ways to upgrade your customer journeys!

Learn more and register for the event via the link below:

https://www.engagecustomer.com/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Customer-Engage-Summit&utm_term=2/3

09/30/2026

Time is running out to recognize the boldest leaders in customer experience because voting for the Talkdesk CX Innovators Awards officially closes tomorrow, October 1st!

Log in to the Talkdesk Community to review this year’s submissions.

You can cast your vote for your own team's nomination or give a shout-out to another customer driving game-changing innovation.

Every single vote counts in deciding who takes home the ultimate CX recognition this year.

Head over to the Talkdesk Community now to make sure your voice is heard before the portal closes via the link below:

https://www.talkdesk.com/customer-community/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CX-Innovators-Awards-2026-Community-Judging&utm_term=2/2

09/30/2026

📊 A recent study highlights that Talkdesk Customer Experience Automation (CXA) Leaders see a 22% gain in Net Promoter Scores, showing that orchestrated AI delivers far better results than isolated bots.

🤖 Talkdesk CXA represents the next evolution of AI tools by coordinating a hybrid workforce of AI agents, human employees, and workflows across the customer journey.

📈 As a result, businesses must measure AI value through customer and business outcomes, not just contact center efficiency.

🔗 Read the full analysis to see why successful AI isn't about deploying the most agents, but about proving that connected automation actually improves the customer journey via the link below:

https://thecuberesearch.com/customer-experience-automation/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Media-Wednesday-9/30/2026&utm_term=post

Talkdesk is positioning CXA, as an operating model for coordinating AI agents, human employees, enterprise data and workflows across journeys

09/29/2026

Agentic AI is changing the standard for customer experience.

It’s no longer just about automating individual interactions; it’s about orchestrating AI agents, human agents, data, knowledge, workflows, and business systems to resolve customer needs across the entire journey.

Talkdesk has been named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms 2026 Vendor Assessment, and we believe this highlights our focus on building purpose-driven AI solutions with enterprise-grade governance.

If you're mapping out your CX strategy for the year ahead, this report offers:

💡𝐔𝐧𝐛𝐢𝐚𝐬𝐞𝐝 𝐦𝐚𝐫𝐤𝐞𝐭 𝐚𝐧𝐚𝐥𝐲𝐬𝐢𝐬: An independent assessment of the agentic CCaaS landscape from IDC MarketScape

💡𝐕𝐞𝐧𝐝𝐨𝐫 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐢𝐨𝐧: Practical third-party breakdown of key strengths, challenges, and considerations for Talkdesk as a Leader in agentic CCaaS

Download your complimentary copy of the excerpt:

https://www.talkdesk.com/resources/reports/2026-idc-marketscape-ccaas/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=IDC-MarketScape-CCaaS&utm_term=2/2

09/29/2026

🙌 Talkdesk extends warm congratulations to all the 2026 CX Innovators Awards nominees!

💜 This year's submissions showcase true customer experience excellence.

📈 From deploying custom AI agents to successfully blending human empathy with AI automation, these leaders are driving real business value.

📊 Nominees achieved incredible metrics, including expanding interaction quality scoring to 100% and slashing after-call work by 75%.

😀 We're proud to celebrate everyone who submitted a nomination.

🗳️Now, it's your turn to decide! Vote for your favorite nominees in the Talkdesk Community until October 1st!

🔗 Join the Talkdesk Community to cast your vote via the link below:

https://www.talkdesk.com/customer-community/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Customer-Marketing-Social-Media-TBD:-Nominee-Feature-Video&utm_term=post

09/29/2026

Shoppers move between websites, apps, and physical stores, but their context rarely moves with them.

Talkdesk for Stores closes this gap by connecting in-store engagement with your contact center!

With this brand-new launch, store associates get:

📍 Unified customer profiles and past digital interaction history

📍 Real-time AI guidance from Talkdesk Copilot to personalize service

📍 Automatic logs of store visits so contact center agents stay informed

When shoppers change channels, their context should move with them.

Request a demo via the link below:

https://www.talkdesk.com/call-center-solutions/retail-ecommerce/talkdesk-for-stores/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Talkdesk-for-Stores-Launch&utm_term=3/4

09/28/2026

At the QATC Annual Conference in Nashville, Talkdesk is here to help with your most complex customer experience challenge!

You might be asking what we mean, so let us break it down.

Swing by our booth, and our team will build a live demonstration on the spot, showing how Talkdesk Customer Experience Automation (CXA) solves the issue and automates workflows to improve efficiency across your organization.

Here is how you can connect with us:

📍 Visit our booth to challenge our team with your toughest customer experience use case

📍 Watch us build a live demonstration on the spot using Talkdesk CXA

📍 Join Rob McGregor, our Forward Deployed AI Product Manager, for a workshop on Tuesday, Sept. 29, at 10:45 a.m. to learn how QA can drive contact center strategy

Book your meeting, sign up for the workshop, or learn more about the event via the link below:

https://www.talkdesk.com/events/qatc-annual-conference-2026/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=QATC-Conference&utm_term=3/3

09/28/2026

⛰️ We're headed to the mountains of Colorado to attend EDUCAUSE 2026 and assist colleges and universities in delivering connected, efficient, student-centered services powered by Talkdesk Customer Experience Automation (CXA).

🎓 EDUCAUSE 2026 is the place where higher education professionals and educational technology experts come together to network, share ideas, grow professionally, discover solutions to today's challenges, and improve the lives of students, professors, and everyone in between.

❓Want to know the best part?

📍Team Talkdesk has a challenge for those in attendance!

🤓 Stop by booth #119 with your most complex educational-technology challenge, and our team will show you how Talkdesk CXA can solve and automate it on the spot.

🔗 Learn more about this epic event and set up a 1:1 meeting with our team via the link below:

https://www.talkdesk.com/events/educause/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Educause-2026&utm_term=3/3