Playvox

Seamlessly integrating with CRMs, we enhance omnichannel performance, quality assurance, and training. Only Playvox offers an end-to-end suite of tools to monitor, coach, train, recognize, motivate, incentivize and reward agents. Playvox's software builds real time collaboration and recognition communities around your customer service teams to keep all stakeholders actively engaged in the quality

assurance process. Playvox's offers the most interactive, bi-directional and collaborative agent coaching solutions, which enable managers to create personalized content based on unique or recurring issues, send the right module to the right agent at the righ time. Screen reader support enabled. With Playvox, you will centralize and automate your entire QA process, from beginning to end. This ensure quality performance is always being monitored, measured, trained, recognized and rewarded.