Jones IT

Jones IT We’re Jones IT, your Bay Area tech team, making IT simple for 20+ years. Stress-free IT starts here. Let’s talk.

From daily support to top-notch security (SOC 2 & ISO 27001 certified), we keep businesses running smoothly.

A Series A SaaS company had to pay $6000 to leave their MSP 14 months into the contract; a fee nobody on the team rememb...
10/06/2026

A Series A SaaS company had to pay $6000 to leave their MSP 14 months into the contract; a fee nobody on the team remembered agreeing to.

The fee itself wasn't unusual. Not knowing it existed was the problem. The commercial layer of an MSP contract moves far more easily than the SLA, and it's where founders leave leverage on the table.

Our latest blog post discusses how to negotiate on exit fees, term lengths, and liability caps, and what to push back on before signing.

Full breakdown and checklist: https://na2.hubs.ly/H086Ss30

"We're not your traditional MSP." You've seen this claim on almost every MSP homepage. For a lot of providers it's marke...
10/05/2026

"We're not your traditional MSP." You've seen this claim on almost every MSP homepage. For a lot of providers it's marketing jargon: six words that cost nothing to write and never get defined.

But for your startup, it should mean three things:
- Operating model: proactive monitoring instead of break-fix, and a setup that works alongside your internal team if you have one
- Commercial terms: flexible contracts, disclosed termination fees, and 60-90 days' notice before a price increase
- Advisory posture: a quarterly roadmap and a named contact, not just a ticket queue

To test the claim before you sign, ask:
- What does your ticket queue look like at 2pm on a Tuesday?
- Who do I talk to about my roadmap, and how often?
- What happens if I want to leave in month eight?
- Where can I check your SOC 2 or ISO 27001 reports?

If the answers don't match the homepage, trust the answers.

Full breakdown and pre-signing checklist: https://na2.hubs.ly/H08bf4T0

The Golden State Valkyries are back in the playoffs on 10/1, and it's got us thinking back to this IT Manager outing.Whe...
10/01/2026

The Golden State Valkyries are back in the playoffs on 10/1, and it's got us thinking back to this IT Manager outing.

Whether we're troubleshooting a network issue or cheering courtside, this crew shows up for each other. That's the same energy we bring to every client relationship.

Go Valkyries! 🏀

If your infrastructure request keeps getting pushed, the problem may be the document, not the ask.Use these three number...
09/30/2026

If your infrastructure request keeps getting pushed, the problem may be the document, not the ask.

Use these three numbers to make your project requests more impactful and likely for approval:

- 𝐂𝐨𝐬𝐭 𝐨𝐟 𝐢𝐧𝐚𝐜𝐭𝐢𝐨𝐧: what the current setup is already costing you
- 𝐏𝐚𝐲𝐛𝐚𝐜𝐤 𝐰𝐢𝐧𝐝𝐨𝐰: when the spend pays for itself, in months, not "eventually"
- 𝐐𝐮𝐚𝐧𝐭𝐢𝐟𝐢𝐞𝐝 𝐛𝐞𝐧𝐞𝐟𝐢𝐭: cost avoidance, productivity gain, or risk reduction. Pick the one that's true.

Our blog post guides you on how to build the case your CFO will actually approve: https://na2.hubs.ly/H07WWfQ0

09/29/2026

Meet Rich Dzreke, IT Consultant at Jones IT 🚀

Rich came to California for college, earning his computer science degree at USF and settling into San Francisco for the big-city energy. He believes luck is what happens when opportunity meets preparation. Off the clock, he likes to play pick-up soccer and roots for Real Madrid.

🔗 Explore career opportunities: https://na2.hubs.ly/H07YMDw0
🔗 Learn more about Jones IT: https://na2.hubs.ly/H07YMDx0

The exit fee isn't the price of leaving. It's one line in the comparison.The other line is what a failing MSP costs you ...
09/28/2026

The exit fee isn't the price of leaving. It's one line in the comparison.
The other line is what a failing MSP costs you every month you stay, and that one compounds.

The downtime cost for smaller businesses is around $25K-$75K per hour.
Now put it next to a $20,000 MSP exit fee.

Before you decide that leaving costs too much:
- Put the termination fee next to a realistic six-month cost of staying.
- Read the clause: how the fee is calculated, whether it sunsets, and the notice window (missing it can trigger auto-renewal).
- Document a pattern of SLA failures, not one ticket. A for-cause termination can reduce or remove the fee, but check for a cure period first.
- Confirm your company holds Global Admin for M365, registrar/DNS, firewall admin, and backup console access before you give notice.
- Run a roughly 30-day parallel run and set the termination date after cutover is validated.

If you need to leave your MSP before the contract ends, the fee, though a real pain, is rarely the deciding factor.

Full breakdown: https://na2.hubs.ly/H081NZy0

09/24/2026

Meet Awet Zeray, IT Consultant at Jones IT 🚀

Awet's path into IT started in customer support, where he'd go talk to the IT team and see what their day-to-day workload looked like; it just fit his interests from there. Off the clock, he's a photographer, drawn to how a single photo can capture a moment and still transfer that same emotion years later.

🔗 Explore career opportunities: https://na2.hubs.ly/H07YMy60
🔗 Learn more about Jones IT: https://na2.hubs.ly/H07YMy20

A full-time 𝐂𝐈𝐎 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐬 $𝟐𝟎𝟎𝐊-$𝟒𝟎𝟎𝐊. On the other hand, just $𝟑𝟎𝐊-$𝟒𝟎𝐊 𝐚 𝐲𝐞𝐚𝐫 𝐠𝐞𝐭𝐬 𝐲𝐨𝐮 𝐚 𝐯𝐂𝐈𝐎.That gap is the reason wh...
09/23/2026

A full-time 𝐂𝐈𝐎 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐬 $𝟐𝟎𝟎𝐊-$𝟒𝟎𝟎𝐊. On the other hand, just $𝟑𝟎𝐊-$𝟒𝟎𝐊 𝐚 𝐲𝐞𝐚𝐫 𝐠𝐞𝐭𝐬 𝐲𝐨𝐮 𝐚 𝐯𝐂𝐈𝐎.

That gap is the reason why "vCIO" is one of the most searched terms among growing companies. But a lot of these engagements quietly stop delivering strategic value within a year, and it's rarely the contract's fault. It's how the engagement is built:
- The vCIO is really an account manager. They run a quarterly check-in, but they don't own a budget or push back on bad decisions.
- Strategic hours share a pool with support. An outage or phishing incident always beats a roadmap review for the hour.
- The roadmap lives in one person's head. "He knows it" isn't a roadmap.

Before you sign, ask:
- Who specifically is doing the work?
- Is a documented roadmap a deliverable?
- Are strategic hours kept separate from support hours?
- What transfers if the engagement ends?

Full breakdown, including vCIO vs. fractional CIO vs. vCISO: https://na2.hubs.ly/H07WTLc0

Most days, we're in the thick of things, keeping your IT systems running. Every now and then, we get to step away from t...
09/22/2026

Most days, we're in the thick of things, keeping your IT systems running. Every now and then, we get to step away from the action and become the team in the stands. ⚾

On September 12, the Jones IT crew headed out to a Giants game. Great seats, good food, and some quality time together; with no tickets to close or deployments to worry about.

Game days are one of our favorite company traditions. Because a team that enjoy each other's company is a team that shows up for you when it matters most.

Thanks to everyone who came out and made it a great day!

Some of the best moments don't happen at a desk.After wrapping up some onsite work downtown, a few of the Jones IT team ...
09/17/2026

Some of the best moments don't happen at a desk.
After wrapping up some onsite work downtown, a few of the Jones IT team made a pit stop for boba before heading out.
Good work, good company, no agenda required.

This is the part of the job that doesn't show up on a ticket report. 💙🧋

Address

1370 Harrison Street
San Francisco, CA
94103

Opening Hours

Monday 8:30am - 6:30pm
Tuesday 8:30am - 6:30pm
Wednesday 8:30am - 6:30pm
Thursday 8:30am - 6:30pm
Friday 8:30am - 6:30pm

Telephone

(415) 578-7111

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