08/20/2025
“Apply the same empathy to your colleagues that you give your customers.”💬
That’s how Micheal Nguyen, Head of Customer Intelligence at Enterpret, approaches cross-functional collaboration.
In this CX Spotlight, Micheal shares:
💛 How empathy + curiosity build internal trust
🤖 How he uses AI to surface patterns — not just automate tasks
☕ And how a breakfast ritual (Coffee and Customers) sparked real engagement
Link to the full convo in bio ☝️