02/05/2026
Here are the top 4 best workflows that modern property management businesses are using to elevate each stage of the guest experience, from pre-book to post-stay.
Pre-book:
- Price negotiation workflow: Automatically compares the target price for your listing from Airtable, against the caller’s budget. If the caller’s budget is less than the target price, the workflow will politely turn them down and re-affirm that pricing is competitive, and if the caller’s budget is greater than or equal to the target price, the workflow will confirm alignment with the lead and lay out next steps.
Pre-stay:
- Pre-stay gap night upsell: This workflow automatically Detects open nights before a guest’s check-in, calculates the right price, and automatically offers the upgrade.
During stay:
- Maintenance triage workflow: Instantly collects details of the maintenance situation, determines urgency, resolves simple issues automatically, and routes urgent problems to the right team or vendor.
Post-stay:
- Review request workflow: Identifies happy guests to request reviews while flagging unhappy guests internally so issues are resolved before a bad review is posted.
Click the link in our bio to get access to these workflows plus 34 other custom workflows for property management businesses.