Tingono

09/06/2023

We all want to keep our customers longer and strengthen our relationship with them... 💕

But relying on internal champions might not be the key to success there... 🔐



There's a better way to retain accounts than leaning on what seems to be your best relationships- with data, and then using to act predictively.

Curious to learn more?

https://tingono.link/kpg

Retaining SaaS accounts even if the champion leaves should be led by a great data strategy- and is even better when AI can be used to understand accounts better.

08/23/2023

"Customer success is the new world of sales" 💡

We loved this article from Startups Magazine- if companies are losing out on using to better their customer success motion, they're missing out on just that- sales 💸

Driving renewals and expansion has become more and more important in today's climate- how has your company adjusted for this? 🎛

Curious to see how adding AI to your customer success motion could help? We'd love to chat.

https://tingono.link/fgm

AI is the word on everyone’s lips. Its possibilities are being explored in every industry, from AI improvising along with musicians to new tech allowing restaurant workers to replicate Michelin star meals.

07/18/2023

We have to agree- the old way of doing just isn't sustainable for most businesses.

But what's the next best step if you really want to become the heartbeat of your revenue strategy?

🌟 Clearly define the role of CSMs

🌟 Clearly define each customer's needs- no more one size fits all

🌟 Use the data you have correctly- don't let it go to waste!

What are your thoughts? Do you agree with these points?

https://tingono.link/zpl

Refocus your customer success org on driving customer health, and you'll unlock significant—and efficient—revenue growth in your post sales org.

07/13/2023

We have to agree with the team at Gainsight- 's value in the space can't be understated ☄

If you're not leveraging the power of yet, you might be losing out on future customers, revenue growth, and the opportunity to build stronger relationships with current customers!

Check out what Gainsight has to say, and feel free to hit us up- we love talking about why we believe so much in AI in , especially within our own product 😉

https://tingono.link/3ot

07/11/2023

The holiday weekend has come and gone and we're back to the grind- we're combatting churn and helping our customers increase their recurring revenue in the smartest way!

And we just make it so. darn. easy. 🌟

Bringing Tingono to your team just might be the highlight of your summer- but you should probably see a demo first 🕹

Curious?

Let's get cooking 👩‍🍳

https://tingono.link/124

Choose how you’d like to interact with Tingono’s demo. You’ll learn how easily CS Teams can grow recurring revenue.

07/06/2023

Happy Thursday! 😎

We loved checking out Mickey Alon's thoughts on using as one of the drivers in your motion...

What do you think of this? What's the biggest marker of customer success within your org?

Many SaaS companies are working to establish a highly efficient digital CS function by applying product-led growth (PLG) methods and adopting digital-led customer success strategies.

06/29/2023

We just put out a new blog singing the praises of a strategic RevOps motion! 👼🏽

Curious about the benefits to your company? We just did a deep dive 🧜‍♀️

Check it out and let us know your thoughts!

A unified RevOps motion can allow for B2B SaaS businesses to achieve improved revenue retention and growth, and ensure employees work towards the same goals.

06/28/2023

Is part of your business yet? 💸

We love it- we're all about breaking down the siloes that have been a little too common for our taste amongst all sorts of companies 😯

No one wants to be slogging through tasks that don't seem to be going anywhere- RevOps can help you better align what your businesses goals are across teams, and improve efficiency.

Less wasted time, more revenue 😌

We can all agree that's a good thing 👩🏽‍💻

Later this week we'll be featuring a blog about RevOps! Turn on notifications so you never miss our newest content!

06/27/2023

We're all about innovation here at Tingono- it's part of why we're doing what we're doing for the space! 🔮

And stabilizers are important to us too- finding that balance between innovation and stability is important to move in a positive direction- too much too fast can hurt you, just as much as being stagnated ⚖

Check out CMSWire's thoughts on finding that happy medium in your motion 😊



https://tingono.link/4jw

06/22/2023

If you had some time to read our newest blog, you'll know we touched on how important it is to understand your customer journey fully to give them the best experience 🌐

But do you know how to do that? 🤓

Here's a great starting point to jump off from!

Everything you need to know about customer experience journey mapping: best practices, expert tips and a step-by-step guide.

06/21/2023

Shhhhh... 🤫 🤫 🤫

We're letting you in on a secret 😶

A one size fits all approach to onboarding will fail you and your customers 😨

There's a better way to go about this inevitable part of the business, and we've got the goods for you- give our newest blog a read today!

The key to the best SaaS onboarding experience is personalizing the experience to each individual accounts needs, and being able to predict what they need.

06/20/2023

So what's the true difference between and ? ♊

They seem to get conflated a lot, especially to those who are outside of the industry... 💻

Plus with customer success still being relatively new, the line can still seem pretty blurry 🌀

But, it doesn't have to be! Check out TechTarget's thoughts this afternoon!

To improve customer retention, many organizations use post-sale support strategies. Learn the difference between customer success vs. account management.