LumenVox

03/18/2025

Break free from in just 4 steps! 🚀

It doesn’t have to be complicated migrating from Nuance. If you're tired of rising costs, licensing headaches, or limited flexibility, it’s time for a change on your terms.

With LumenVox by Capacity, making the switch is easier than you think:
✅ Assess your current setup
✅ Go intro production
✅ Implement with minimal disruption
✅ Optimize for long-term success

Read about the entire process here: https://hubs.li/Q03bdqMr0

03/13/2025

⏳ Is your organization ready for Nuance’s on-prem sunset in 2025?

and leaders, the clock is ticking. With Nuance retiring its on-premise solutions, many are asking: How do we protect our sensitive data while maintaining top-tier performance?

The answer: You can stay on-premise without compromising accuracy or security!

We’ve put together a step-by-step guide to help you find the right on-prem replacement before it’s too late. Check it out ➡️ https://hubs.li/Q035vHbY0

03/11/2025

SaaS vs. On-Prem: Which option is right for your business?

Deciding between SaaS (Software as a Service) and On-Premise solutions can be challenging, but the right choice can make all the difference for your business.

Here’s a quick comparison:
☁️ SaaS – Easy to scale, lower upfront cost, always up-to-date
💾 On-Prem – More control, one-time licensing, but higher setup costs

Not sure which is right for you? With LumenVox by Capacity, you don’t have to choose—we support both, so you can start with one and switch when you’re ready.

Explore your options here: https://hubs.li/Q03956q40

03/06/2025

What if you could answer your customer’s queries before they even call? It’s possible! 💡

Our helps you reduce inbound calls by delivering timely, accurate updates straight to your customers. Here’s how:

📢 Communicate critical information such as scheduling updates, appointments, local emergencies, service updates and more.
💬 Messages will be received in full when Call Progress Analysis (CPA) determines whether (and when) a human or answering machine is on the other end of the line.
🌟 Over 1 billion outbound calls are powered by LumenVox each month.

Learn more here about our here: https://hubs.li/Q038WNr80

03/04/2025

🚨 Don't miss out!

DSW Designer Shoe Warehouse's Tim Harpe will be joining us tomorrow with Simplify's Zach Jones to shed insight on how have saved $1.5M in costs. 💰

Join us tomorrow at 10 AM CST to learn:

⭐ How to choose an hashtag vendor that helps you accomplish your goals
⭐ How the perfect combination of CX and AI can improve your bottom line
⭐ How to scale AI support across your organization for more savings

Save your spot here: https://hubs.li/Q039j-Kp0

02/28/2025

Thanks to everyone who joined yesterday's webinar! 🌟

We hope you found the session insightful and are as excited about the possibilities of voice authentication and AI-powered communication as we are.

Missed it or want to revisit key takeaways? We’ve got you covered!

🎥 Watch the full webinar recording here:

Join Channel Sales Manager David Smith and Solutions Architect Paul Esquino as we discuss the latest innovations and how they enhance our capabilities. We will cover the improvements to the Natural Language Understanding service, sentiment analysis, call summarization, and speech diarization, all wh...

02/26/2025

📣 Time is running out!

Tomorrow at 10:00 AM CST, we’re going live with an exclusive webinar showcasing the latest innovations in voice authentication and AI-powered communication—and you won’t want to miss it.

What You’ll Learn:
✔️ Enhancing Conversations with NLU – Smarter, more natural interactions
✔️ Sentiment Analysis – Detecting customer emotions for better engagement
✔️ Call Summarization & Language Features – Automating insights for efficiency
✔️ Speaker Diarization – Ensuring clarity in multi-speaker conversations
✔️ Live Demos + Q&A – See it in action and get your questions answered

📅 Date: February 27, 2025
⏰ Time: 10:00 AM CST

There’s still time to secure your spot—register here!
👉 https://hubs.li/Q0383VBN0

02/20/2025

🌟 What's new with LumenVox by Capacity?

Join our webinar for live demos, expert insights, and a Q&A with Channel Sales Manager David Smith & Solutions Architect Paul Esquino!

Here's what you'll learn:
✔️ How to elevate customer interactions with AI model improvements
✔️ How sentiment analysis and call summarization can improve service over time
✔️ How to stay flexible with or solutions tailored to your needs

Sign up now 👉 https://hubs.li/Q037qX9J0

02/18/2025

🌟 We’re always innovating at LumenVox by Capacity!

Our latest breakthrough, Enhanced Transcription, combines the best of free-form transcription and grammar-based precision. This technology doesn’t just transcribe; it helps identify the reason behind the call, making it easier for companies to provide better customer support and route calls more effectively.

Smarter tech, happier customers. That’s our goal! 🙌

02/13/2025

Explore the future of voice & AI with us! 🚀

Join our webinar for live demos, expert insights, and our latest innovations, featuring Channel Sales Manager David Smith and Solutions Architect Paul Esquino.

📅 Date: February 27, 2025
⏰ Time: 10:00 AM CST

What you’ll learn:
✔️ Enhancing Conversations with NLU – How AI improves interactions
✔️ Sentiment Analysis in Action – Understanding customer moods
✔️ Call Summarization & Language Features – Automating insights for efficiency
✔️ Speaker Diarization – Ensuring clarity in multi-speaker conversations

Spots are filling up— register here 👉 https://hubs.li/Q036jt5P0

02/11/2025

Looking for the perfect replacement? We've got you covered!

🔒 On-Premise Security: Keep your data safe with our cutting-edge, on-premise solutions designed with modern architecture and deep neural networks. We meet even the most stringent compliance standards.

🎯 Superior Recognition: Achieve superior accuracy with out speech technology, featuring grammar support for better semantic processing in on-premise solutions.

🤝 Seamless Compatibility: Effortlessly integrate with dozens of voice platforms. LumenVox by Capacity is built to work flawlessly with your existing voice technology ecosystem.

Curious to learn more? Request a FREE demo: https://hubs.li/Q0312_pZ0

02/04/2025

Curious about how real-time transcription works? ✏️

Hear from our Solutions Architect, Paul Esquino, as he explains how our transcription technology makes it easy to capture and process conversations in real time.

Here’s why it matters! Use the data from your real-time transcription to:
✅ Gain customer insights
✅ Create upselling opportunities
✅ Identify coaching moments

Learn more here ➡️ https://hubs.li/Q03354zx0