Bluewave Technology Group

01/08/2026

As organizations prepare for what’s next in cybersecurity, anticipating tomorrow’s threats is no longer optional, it’s strategic.

In our latest Bluewave Technology Group blog, Tony Scribner, CISSP, VP of Solution Advisory, outlines The Global Cybersecurity Threat Horizon for 2026 and the forces reshaping the security landscape.

From AI-driven adversaries operating at machine speed, to a growing identity crisis fueled by deepfakes, and the accelerating implications of quantum and geopolitical risk, Tony provides a clear, executive-level view of what leaders must prepare for now.

💡 Key takeaways for security and business leaders:

• Cyber risk is shifting from infrastructure to identity and trust
• AI is both a powerful defense tool and a rapidly evolving attack surface
• Resilience, adaptability, and strategy will matter more than point solutions

Tony’s perspective reinforces a core belief at Bluewave: effective cybersecurity starts with foresight, not fear; and with aligning technology, strategy, and leadership to stay ahead of change.

📖 Read the full article here:

In 2026, cybersecurity stops being a technology problem and becomes a systems problem, blending autonomy, identity, governance, & resilience.

05/01/2025

🏇🥇 This week, BIG racing energy is fueling Bluewave Technology Group! From Churchill Downs Racetrack to client boardrooms, we're making bold moves in Louisville.

We’ve expanded our leadership team with three top VPs and a growing force of 20+ in the region, and we’re proud to back José Ortiz, legendary jockey with over 3,000 wins, as he rides Sandman in the 151st Kentucky Derby.

At Bluewave, talent attracts talent, and Louisville is full of it.

We’re also thrilled to connect with our valued clients and partners during Thurby. Let the fun begin!

Read more about our collaboration here: https://lnkd.in/er87YSS5

We’re excited to partner Jose Luis Ortiz with Bluewave Technology Group in Kentucky Derby
Best of luck to Jose & Sandman!

02/20/2025

Big news! Bluewave Technology Group has acquired the advisory business of AVAIL Technology Solutions, expanding our presence into Central PA.

For 35+ years, AVAIL has been a trusted technology advisor, supporting 800+ clients and pioneering the telecom advisory model. Now, we’re bringing our teams together to deliver even more value.

Welcome to AVAIL’s clients and team members—we’re glad to have you on board!

Read the full press release here: https://bluewave.net/newsroom/bluewave-acquires-avail-technology-solutions/

05/29/2024

Bluewave Technology Group is pleased to announce the successful acquisition of FORESTEL, a leading technology advisory firm based in West Linn, Oregon.

We're excited to collaborate with Dennis Allen and the ForesTel team. This strategic move expands our position as a leading technology advisory firm into the greater Portland area, providing our Assess, Advice and Advocate services to over 700 ForesTel clients. With this expansion, we reaffirm our dedication to delivering exceptional outcomes for our clients and their technology investments.

hashtag hashtag hashtag hashtag hashtag hashtag hashtag

🔗 Read the full press release: https://lnkd.in/e7dSK3bT

04/29/2024

🤓 isn’t here to replace your human agents; it’s here to amplify their capabilities.

In this guest blog post, we reached out to Raghavendra Rao, Senior Director of Product Management, and Priyanka Malik, Content Marketer at our strategic partner Sprinklr to provide insights on the power of Generative AI and the best ways to leverage it to revolutionize service.

From support and productivity to quality and service enhancement, the use cases for AI to provide extraordinary customer experiences are numerous.

Bluewave can help you assess, advise, and advocate the integration of artificial intelligence to streamline your customer journey.

Click on the link below to read more ⬇️

https://bluewave.net/blog/2024/04/24/generative-ai-agent-experience/



Paul Starkey, MBA Meghan Murphy

Generative AI and your agents are an unstoppable customer experience team. With AI as an ally, they won't feel the weight of mundane tasks.

04/04/2024

🤓🤖 Artificial Intelligence Impacts on CX & EX

What is artificial intelligence, and how will AI shape both customer and employee experiences in modern organizations? Read our recent blog to uncover the transformative impact of on business interactions with both clients and employees. Discover the benefits of integrating this into your operations, including enhanced efficiency, improved retention rates, personalized experiences, and much more.

Aaron Portz



Learn more on the link below ⬇️🔗

Artificial intelligence is being integrated to attract, convert, and retain more customers by providing a more personalized experience.

03/04/2024

Join us as we welcome Alexander Perez, our new Business Development Director. In this role, Alex will be focused on providing strategic solutions for new clients.

With over two decades of experience in , Alex is a seasoned professional known for his exceptional track record in driving results and fostering strategic partnerships. His solution-oriented mindset and collaborative approach have positioned him as a trusted advisor to C-level executives across various industries. During his 11-year tenure at Gartner, Alex played a pivotal role in elevating the business value of IT for global organizations.

Welcome to ! 🌊🌟

02/21/2024

We are thrilled to introduce Scott Mull, who joins us as Vice President of Client Operations!

Scott brings with him a wealth of expertise garnered over an impressive 30-year career in customer service, sales operations, and indirect partner support within the telecommunications industry.

With his extensive background, including his recent tenure as Vice President of Indirect Sales Operations at Comcast Business, where he led a 70-person team overseeing sales support, project management, system development, and reporting, Scott is poised to impact our team, driving positive outcomes and ensuring exceptional experiences for our valued .

Welcome to !🌊

11/29/2023

Case Study: Healthcare Receivables Management! 🏥✨

We partnered with a leading healthcare receivables company to transform their contact center to improve operations, increase revenue, and enhance the patient experience.

🔍 Challenge: Outdated tech slowed operations, risking reliability and patient care.

🛠️ Our : Bluewave initiated a comprehensive CX assessment, identifying needs and goals and vetted numerous provider solutions to ensure that the chosen platform aligned seamlessly.

📈 Results:
💰 Revenue Boost: 98% increase in collections!
🕒 Extended Availability: Equivalent productivity of 7 staff without adding FTEs!
💡 Optimization: 300% increase in bad debt collections!

We're proud to enable this shift to a cloud-based platform, enhancing efficiency and client satisfaction. 🌐💙

This healthcare receivables client had an outdated premise contact center platform that hampered their ability to adapt to shifting operational needs and led to reliability and downtime issues.

07/12/2023

We are thrilled to announce that Bluewave Technology Group has expanded on the East Coast with the acquisition of OnCall Telecom International, a prominent telecom consulting agency based in Virginia Beach, VA.

We warmly welcome John E. Finguerra and the entire OnCall Telecom team to Bluewave. Together, we will provide our clients with comprehensive support and ensure successful technology decisions. Exciting times are ahead as we join forces and deliver exceptional value to our clients.



🔗 https://bluewave.net/newsroom/bluewave-expands-local-coverage-in-the-mid-atlantic-with-acquisition-of-oncall-telecom/

06/08/2023

Did you know that a staggering 82% of security breaches involve the human element? From phishing attacks and poor hygiene practices to stolen credentials and misuse, it's clear that focusing on cybersecurity awareness and education is crucial in safeguarding our digital world.

If it's time for you to prioritize cybersecurity and embrace the need for a champion within your organization, Bluewave can help. https://hubs.li/Q01SQYYm0

Cybersecurity is not a one-time investment—it's an ongoing journey. Stay informed, stay prepared, and stay secure! Protect your business, your customers, and your future.