InMoment

Name: InMoment
Address: 1240B E Stringham Avenue #1008, Salt Lake City, UT, 84106, US
Telephone: +18005304251
Price range: Not applicable

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences To learn more, visit inmoment.com

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and s

ocial reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment.

07/30/2025

🚀 We’re thrilled to announce AI Auto Responding! 🚀

This industry-first capability empowers multi-location businesses to maximize impact and reduce workload. Easily create and save personalized, on-brand AI prompts to use in auto-responding workflows or as a library of templates when engaging with customer reviews.

With AI Auto Responding, you can:

✅ Improve response rates without increasing workload
✅ Move beyond repetitive, one-size-fits-all automated replies
✅ Scale strategy without sacrificing quality or control
✅ Connect with your diverse customers

💼 Why It Matters:
AI Auto Responding helps you stay efficient, consistent, and human, while giving your team more time to focus on what matters most: your customers.

🔍 Learn more here: https://hubs.li/Q03zryNw0

10/07/2024

📢 What better way to kick off the week than with another product launch to help brands understand their current and future customers better (and faster!) than ever before!

🚀 With AI-powered recommendations, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your integrated CX program to new levels.

🔎 To take a closer look at these advancements, check out the highlights here: https://hubs.li/Q02Sqtxd0

09/27/2024

📊 In their latest article for AI Business, InMoment EVP of AI Products Jeff Catlin and Chief Scientist Paul Barba explore how AI and LLMs could eventually help automate how companies connect and share data across their organizations and potentially save billions of dollars and countless resources.

Full article here: https://hubs.li/Q02Rk1Kp0

The leaders see great potential for AI to address a significant challenge in B2B software work, including much of what we help our customers do at InMoment. It's an unspoken understanding in our industry that data integrations between systems are the hardest and often most time consuming part of any project.

09/18/2024

🏆 Exciting news! We were honored to receive an ICX Elevate Award at the Interactive Customer Experience (ICX) Summit in Charlotte, NC!

The awards program aims to inspire and educate companies on how technology can be used to create exceptional customer experiences and to recognize those who are leading the way.

🤝 InMoment was recognized for our work with long-term partner Jack in the Box, which leverages digital listening and advanced AI to enable convenient and personalized customer experiences across touch points.

🙌 Adriene Felipe, Guest Feedback Specialist at Jack in the Box, joined our Enterprise Sales Director Matt Fankhauser at the summit.

📸 Check out pics from the event and see our case study for more about our work with Jack in the Box here: https://hubs.li/Q02Qkxm-0

Like and share to celebrate this achievement with us!

07/25/2024

We are thrilled to partner with for our latest webinar, Leveraging Insights to Evolve your CX Program on Tuesday, August 27 at 1:00PM CDT/6:00PM Greenwich Mean Time.

Hear InMoment CX Insights expert Radi Hindawi, and ’s Head of CX and Insights Sandra Fornasier discuss strategies for leveraging customer insights to scale your CX program, optimize your customer journey, and increase ROI.

Register now at link in bio!

07/16/2024

And that’s a wrap on the XI Forum Manila 2024! We hope you learned the tools and insights to achieve high-impact returns from your program, and we hope that the knowledge shared during the conference will benefit your business. See you next year 🙂

07/04/2024

🇺🇸 Happy 4th of July! 🇺🇸

Red stands for hardiness and valor ❤️. White symbolizes purity and innocence 🤍. Blue represents vigilance, perseverance, and justice 💙. Wishing everyone a safe and joyful Independence Day! 🎆✨

06/06/2024

WHAT A DAY! With 11 speakers, over 300 attendees, and countless practical insights—the XI Forum Sydney 2024 was a smashing success. Thank you to all our speakers, clients, attendees, and our InMoment Dream Team for your part in bringing this event to life. Until next year! ✨

Address

1240B E Stringham Avenue #1008
Salt Lake City, UT
84106

Telephone

+18005304251

Website

https://inmoment.com/

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