HotWax Commerce

06/12/2026

Every order looks simple until it comes time to choose where to fulfill it from.

Do you send it from a nearby store?
From the warehouse?
Or split it?

That one choice affects delivery time, cost, and how stretched your store teams get that day.

Many retailers still rely on static rules like “ship from the closest store”.

In reality, distance isn’t everything. Staff capacity, store traffic and inventory health all influence what’s best, and that’s where traditional routing falls short.

That’s where Omnichannel Order Routing comes in.

It reads business logic the way your team does, weighing fulfillment capacity, shipping cost, stock levels, promises made to the customer and picks the location that makes the most sense right now.

If you’re working through this challenge, we put together a short guide that walks through how teams are doing it today.

Download the mini guide: https://na2.hubs.ly/H05M2hk0

06/11/2026

When customers buy products that belong together, like frames and lenses or a jacket and matching pants, they expect them to arrive together.

But when those products ship separately, the experience breaks.

Here’s how smarter order routing helps retailers keep complementary products together.

Read more: https://na2.hubs.ly/H05M21m0

Learn why linked and complementary products need smarter routing so related products ship together and the customer’s order experience is consistent.

06/10/2026

Every store has a limit to how much online fulfillment it can handle in a day.

Yet order routing often acts like that limit doesn’t exist.

The result is predictable, store teams get stretched thin, SLAs start slipping and quality takes a hit. Associates feel it first.

Soon enough, the store is pulled out of fulfillment altogether and the pressure shifts right back to the warehouse.

What if fulfillment capacity at the store level wasn’t just defined, but actually respected in real time?

Read more: https://na2.hubs.ly/H062_VV0

Increase conversions with same-day and next-day delivery. Save on last-mile costs by shipping from nearby stores.

06/09/2026

When store inventory numbers drift, the damage ripples across the entire business.

Order routing logic starts making incorrect decisions, safety stock buffers have to be artificially inflated and fulfillment costs rise.

You cannot fix order routing issues until you fix core store inventory tracking.

HotWax Commerce team will be in New York this June for CommerceNext to address these exact architectural challenges.

Let's discuss how to bring structural accuracy back to your data. Book a meeting here: https://na2.hubs.ly/H05L-6K0

📅 June 23-24
📌 Booth #342 | Level 3 | Americas Hall 1

06/08/2026

Cycle counts fail when they are treated as a task, not a process.

This demo shows how HotWax Commerce supports directed and full counts, store assignments, and variance review before on-hand inventory is updated.

Watch the video to see the cycle count workflow in action.

06/05/2026

Business growth and sustainability should run parallel.

At HotWax Commerce, we have tied our strategic conversations directly to environmental impact, resulting in 3100 trees planted to date.

At CommerceNext in New York, we are scaling this commitment. We are dedicating our meetings to exploring complex inventory setups, with 100 trees planted for every discussion.

If you want to bring more accuracy to your multi-location inventory while contributing to a massive global goal, let’s schedule a time to meet.

Book a meeting here: https://na2.hubs.ly/H05_gmR0

📅 June 23-24
📌 Booth #342 | Level 3 | Americas Hall 1

06/04/2026

Not all orders are created equal.

If your OMS treats VIPs, next-day, and standard orders the same, orders get delayed, and customer trust drops.

HotWax Commerce break down how smart routing protects margins and customer experience.

An order management system (OMS) is the brain of omnichannel retail. At its core, the OMS is where decisions get made: what to ship, from where, and when, based on inventory, SLAs, customer loyalty, and business priorities.

06/03/2026

How AI is reshaping the future of eCommerce.

One interesting part of our conversation with Joseph Sharplin was how quickly AI has moved to a real part of eCommerce ops.

Joseph shared that a few years ago, AI still felt experimental. Today, brands are rethinking everything from product discovery and SEO to merchandising and customer support.

Customers are no longer discovering products through Google alone. Search now happens across platforms like TikTok, Pinterest, WhatsApp, ChatGPT, and other AI-driven channels.

That shift is forcing eCommerce teams to rethink visibility, discoverability and how brands appear across digital experiences.

Joseph also highlighted practical AI use cases already emerging inside eCommerce, including AI-powered merchandising, product comparison tools, and smarter customer support experiences.

The technology is upgrading quickly, but the bigger challenge may be understanding how customer behavior is changing alongside it.

🎙️Listen to the full podcast episode to learn more: https://na2.hubs.ly/H05Wp1W0

06/02/2026

Tired of delays, rising costs and unhappy customers with basic routing?

What if your orders always shipped from the right place, on time?

Here is exactly how to make that happen: https://na2.hubs.ly/H05LV8Z0

Looking for ways to fulfill orders fast but at lower costs? Check out HotWax Commerce's Smart Order Routing solution that helps increase revenue with fast delivery.

06/01/2026

How do you manage closed orders in case of an exchange scenario?

Shopify POS Exchange v2 enhances the customer experience by bringing order updates into a single, efficient workflow with fewer clicks for store staff.

This convenience introduces backend complexity behind the scenes, especially for finance teams.

You must do the following to maintain clean financials:

- Create a new order for exchanged items
- Calculate the correct refund amount
- Properly process any new payments
- Keep returns organized based on the original order source

If you're facing reporting issues, mismatched orders, or frustrated finance teams, read our full blog to learn how HotWax Commerce handles these edge cases: https://na2.hubs.ly/H05R9Xw0