Viirtue Viirtue enables technology service providers to sell AI enabled Voice to their customers under their own brand.

Every call your team takes says something useful. Almost none of it gets used.Not because nobody cares. Because nobody h...
09/08/2026

Every call your team takes says something useful. Almost none of it gets used.

Not because nobody cares. Because nobody has an hour to relisten to yesterday.

That is the gap AI Insights closes. It turns the calls you already handle into
something you can read in a minute instead: what was said, how the call went,
and what it was about. Search a month of calls for a product name or a
complaint, and read only the parts that matter.

One call is interesting. A month of them is where you find out what your
customers keep asking for.

REMINDER: Our office will be closed Monday, September 7 in observance of Labor Day.Support will still be available, so i...
09/04/2026

REMINDER: Our office will be closed Monday, September 7 in observance of Labor Day.

Support will still be available, so if you need us, we're here.

Wishing you and your team a safe and restful long weekend. πŸ‡ΊπŸ‡Έ

38.8%. That is the Q3 2026 federal USF contribution factor, the highest ever recorded, and it applies to every interstat...
09/02/2026

38.8%. That is the Q3 2026 federal USF contribution factor, the highest ever recorded, and it applies to every interstate invoice you issue.

Meanwhile the assessable revenue base has fallen from roughly $70B in 2003 to about $30B in 2022. Fewer dollars carrying a bigger obligation. The factor is not going back down.

For MSPs and telecom resellers, this shifts the platform evaluation criteria. Feature checklists matter less than whether tax calculation is native to the billing engine or bolted on beside it. Native means one system of record for USF, state communications services tax, 911 and 988 per-line fees, and PIU. Bolt-on means reconciliation work every cycle and audit risk when the two systems drift.

Written up the full four-layer tax stack, why the 64.9% safe harbor may be costing you, and what to ask vendors:
https://hubs.ly/Q04wjj430

09/01/2026

Philadelphia was just the start. πŸ’œ

This November, Viirtue Connect Regional heads to St. Petersburg β€” a day of hands-on partner training, plus a little Florida fun we're not ready to spoil yet.

Regional partners: keep an eye on your inbox.

Details dropping soon.

Only ~6% of Microsoft Teams users have PSTN calling enabled.350M seats. ~26M on Teams Phone. That gap is the market β€” an...
08/27/2026

Only ~6% of Microsoft Teams users have PSTN calling enabled.

350M seats. ~26M on Teams Phone. That gap is the market β€” and your PSTN path decides whether you own the customer or rent them.

Calling Plans β†’ Microsoft is the provider of record, and Microsoft sets the price.

Operator Connect β†’ Certified carrier surfaced in Teams Admin Center. Fast provisioning, but the carrier's brand stays visible.

Direct Routing β†’ Teams to PSTN through a supported SBC on your provider's carrier network. Your brand, your rate deck, your numbers, your routing policies.

What gets underestimated: the moment you originate PSTN traffic and bill for it, you inherit STIR/SHAKEN attestation, E911, and USF contribution. Those don't stay with the carrier.

And margin isn't in the dial tone β€” it's in usage rating, telecom tax, and branded invoicing. If billing means exporting CDRs into a second system, you've built a manual reconciliation process that breaks past a few dozen customers.

Direct Routing + native quote-to-cash is what scales.

Full breakdown πŸ‘‰ https://hubs.ly/Q04vyKly0

08/26/2026

Nobody likes being asked the same question three times.

Name, account number, reason for calling β€” repeated at every handoff. It's the worst part of any support call, and it's usually the part nobody thinks to fix.

In this clip, we walk through how a Viirtue AI voice agent collects intake info up front, then hands that context to a live human on transfer. The agent picks up already knowing who's on the line and why.

Caller doesn't repeat themselves. Agent doesn't start from zero.

πŸŽ₯ Full webinar linked here: https://hubs.ly/Q04vpjXH0

Viirtue is a finalist for Best AI Vendor of the Year in CRN's 2026 Best of the Channel Awards. πŸŽ‰It's a new category this...
08/25/2026

Viirtue is a finalist for Best AI Vendor of the Year in CRN's 2026 Best of the Channel Awards. πŸŽ‰

It's a new category this year, the first time The Channel Company has recognized vendors specifically for their work in AI, which makes landing on the inaugural finalist list mean that much more.

Huge congratulations to the team behind our White Label AI Voice Agents, and thank you to the MSPs and resellers who put them in front of their customers.

Winners announced October 13 in Atlanta.

βͺLast week at Viirtue Connect Philadelphia.We got to share what we've been working on, hear from partners doing incredib...
08/24/2026

βͺLast week at Viirtue Connect Philadelphia.

We got to share what we've been working on, hear from partners doing incredible things, and most importantly, spend a day with a community we genuinely care about. A week later, we're still riding the momentum from the conversations and connections.

Thank you to everyone who was there. Let's keep building together.πŸ’œ

πŸš€ Excited to announce that Mark Hagler has been promoted to Chief Technology Officer at Viirtue!Mark brings a wealth of ...
08/20/2026

πŸš€ Excited to announce that Mark Hagler has been promoted to Chief Technology Officer at Viirtue!

Mark brings a wealth of technical expertise and visionary leadership to this pivotal role. His deep commitment to innovation and proven track record of driving engineering excellence make him the perfect fit to lead our technology strategy and shape the future of Viirtue.

Join us in celebrating this well-deserved milestone! πŸŽ‰

Mark, congrats on this exciting new chapter. We can't wait to see what you'll build.

The afternoon lineup is here.Our sponsors are up now with some powerful insights and solutions that work hand-in-hand wi...
08/18/2026

The afternoon lineup is here.

Our sponsors are up now with some powerful insights and solutions that work hand-in-hand with Viirtue. Huge thanks to our partners for being part of making Viirtue Connect Philly such a great day.

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