SOTAC Broadband

05/11/2024

SOTAC BROADBAND SERVICE TO END JUNE 1, 2024

Over the past fifteen years, we have been able to provide high speed broadband internet service to several customers in Howard, Clinton, Cass, Carroll and Tipton counties. We appreciate the support we have received from our customers during this time, even during times when we’ve suffered equipment failures after storms and other weather conditions.

Due to recent health issues and the inability to find and hire service technicians, we have decided to discontinue our service effective June 1, 2024. We encourage our customers to secure service to fulfill their needs prior to June 1, 2024.

If you have any questions regarding this change, please contact us via [email protected]

03/06/2022

Broadband Internet Technician Job Opening

Family owned Broadband Internet company looking for a service technician to perform the following duties:

Demonstrating and explaining the use of equipment to customers

Keeping records of installations, repairs, and maintenance

Adjusting or calibrating equipment settings so that performance is improved

Test updated equipment, equipment that has just been installed, and repaired equipment to make certain that it is working correctly

Replace or repair malfunctioning, damaged, or faulty equipment

Service and inspect wiring, and equipment

Install broadband equipment in buildings, private homes, and offices

Salary will be based upon experience and training, seeking a highly motivated, organized, trustworthy and customer service oriented candidate

Contact us at 765-883-7886 for more information

07/27/2021

Our service team has been working very hard to restore service after the lightning storms this weekends. The chip shortage isn’t only affecting vehicle production, but vital networking equipment needed to make our service work as well. With the lack of parts available, it has made restoring service much more complicated. We apologize for the inconvenience and we are working to restore service as quickly as possible.

07/25/2021

We have suffered an unknown amount of damage due to the intense lightning we experienced during last nights storms. We are working to survey the damage and restore service to the affected areas as quickly as possible.

02/02/2021

We experienced an electrical fire at our offices in Russiaville this afternoon. Due to the quick response of the Russiaville Fire Department the fire was contained to the electrical panel. Thank you to J&J Electric for their quick response in setting up temporary service so the internet service could be operational.

10/21/2020

We have worked hard to improve our network's reliability and speeds. We have positioned ourselves to be the most competitive and reliable broadband provider in the area.

09/23/2020

Our crew will be replacing equipment on our tower located near 1150 West on 200 North in Howard County tomorrow and Friday. There will be periods of interrupted service while this work is performed.

08/18/2020

Did you know we are the areas only locally owned broadband internet business? We pride ourselves in offering fast, friendly and reliable customer service. Call us today to schedule your free site survey, 765-883-7886.

05/01/2020

Please note that our administrative offices are moving to 187 S. Union Street in Russiaville. This is the location where our main tower is behind Waddell’s IGA. For your convenience, there will be a drop box for after hours payments by the front door. For those who mail their payments, please mail them to PO Box 401 in Russiaville, 46979. Our 765-883-7886 telephone number will remain. Thank you for your continued business!

09/02/2019

01/28/2019

Unusually low temperatures are predicted for the SOTAC Broadband service area this next week. These temperatures could be lower than the manufacturer's operational range of the radio SOTAC Broadband installed at your home. Should you experience an outage overnight when temperatures are at their lowest please check your Internet before calling the next morning and reporting an outage. Thank you for your patience.