04/27/2026
I’ve been spending a lot of time talking to owner/operators running service trucks and small heavy equipment shops.
What’s interesting is a lot of you are busy right now. Work isn’t the problem.
It’s everything behind the work.
Invoices go out, but follow-up depends on when you can get to it.
You’re in the field all day, then trying to catch up at night.
W-9s, vendor stuff, all the paperwork that doesn’t make money but still has to get done.
We’ve seen shops with $50K, $100K, even $200K sitting in unpaid invoices just because there’s no real process behind it.
Not one big miss. Just small things stacking up over time.
I’ve been digging into this a lot lately and trying to understand where it actually breaks.
Curious, what’s been the most frustrating part of the back office side for you guys?
