Vertical Communications

06/03/2026

Only 5% of integrated GenAI pilots deliver measurable impact. The latest MIT and SLED data show the same pattern: pilots thrive in controlled environments, then collapse when they meet real‑world workflows, governance, and data quality.

https://www.vertical.com/blog/why-95-of-ai-pilots-stall-and-how-to-beat-the-odds/

06/01/2026

We’re proud to share that we’ve been recognized as a 2026 Mitel Specialization Partner in both Healthcare and Public Sector.

Achieving dual specialization underscores our team’s deep industry expertise, technical excellence, and commitment to delivering exceptional outcomes for organizations that depend on reliable, secure, and high‑performance communications.

A huge thank‑you to our team, our customers, and our partners who made this possible.

Explore the official announcement: https://www.mitel.com/blog/celebrating-excellence-introducing-mitels-2026-specialization-partners

Discover how partnering with Mitel's 2026 Specialization Partners enhances your enterprise's communication strategy and drives operational success.

05/29/2026

We are thrilled to be included among this year’s Mitel Specialization Partners. And proud to earn *two* specializations: Healthcare and Public Sector. Our team continues to raise the bar for mission‑critical communications.

Thank you, Mitel, for the continued partnership.

05/27/2026

95% of AI pilots never make it past the demo stage. Not because the tech falls short but because the organization does.

If you’re trying to move AI from “interesting experiment” to actual impact, our latest article is the roadmap worth reading.

Why 95% of AI Pilots Stall (and How to Beat the Odds)
vertical.com/blog/why-95-of-ai-pilots-stall-and-how-to-beat-the-odds

05/20/2026

Every organization has a “we didn’t see that coming” moment during a major tech migration.
What was yours? The workflow surprise, the integration that misbehaved, or the thing that looked small but turned into a months‑long fix?

05/15/2026

Retail teams know that when customer volume spikes, every second of delay shows up in your metrics and your revenue.

The big takeaway from our CCaaS migration story? if a platform can’t handle your real‑world load, it doesn’t matter how good the demo looked.

https://www.vertical.com/blog/tales-of-a-ccaas-migration-that-looked-right-until-we-turned-it-on/

05/11/2026

Most CCaaS migrations don’t fail because of the software; they fail because teams underestimate how much the work itself has to change.

One of the biggest lessons from our latest article: you’re not buying a platform, you’re buying the operational reality that comes with it.

If you’re planning changes to your tech stack this year, don't make the mistakes our guest author did.

https://bit.ly/49hvET5

05/07/2026

Unlock the next era of customer experience.
Our latest webinar with 8x8 revealed how AI Studio can take you from your first conversational AI agent to fully autonomous, cross‑channel workflows. No developers required.

Watch the full recording to see the live demo, real‑world use cases, and what’s now possible when AI is built directly into your communications platform.

▶️

AI agents are not a future ambition; they’re becoming the backbone of modern customer experience. With 8x8 AI Studio, organizations can now design, deploy, a...

05/05/2026

New Article Alert: Jeremy Markey shares the real story behind a CCaaS migration that looked solid on paper but revealed hard lessons once it hit production.

If you’re planning a platform change this year, this is the kind of experience you want to learn from.

Welcome guest contributor Jeremy Markey! For more than two decades, Jeremy Markey has worked in contact centers, workforce management, service operations,

05/04/2026

Join us, you must.
See what 8x8's AI Studio can do.
https://www.vertical.com/8x8-ai-studio/
12:30pm Eastern, Today, May 4th.