Wilmac Technologies

Wilmac Technologies AI customer interaction solutions built for the centers that can’t afford to fail

Wilmac Technologies delivers AI customer interaction and workforce optimization solutions that put people first. Serving communications centers across public safety and highly regulated industries, Wilmac helps organizations simplify data retention compliance, optimize their workforce, and create seamless customer experiences. Powered by in-house product development, strategic partnerships, and a solution-focused team, Wilmac provides a tailored SaaS model and hands-on expertise through its suite of products and services enhanced by AI and intelligent automation. With a commitment to solving complex challenges through innovation, Wilmac enables customers to take control of their technology, modernizing operations, strengthening compliance, and maximizing the value of their technology.

10/22/2026

Wilmac has been recognized for the third consecutive year as one of the fastest growing companies in Rochester!

Thank you to the Greater Rochester Chamber of Commerce, we're looking forward to the awards ceremony on November 5th.

Our team is in sunny San Diego this week attending California APCO! 😎Scheduling and staffing shouldn't be a headache whe...
10/19/2026

Our team is in sunny San Diego this week attending California APCO! 😎

Scheduling and staffing shouldn't be a headache when lives are on the line. Stop by booth #315 to say hi, or catch John McDonnell and Bob Pease tomorrow at 8AM for their session on how workforce management (WFM) can help with retention.

If you know Wilmac, you know Emily. For more than five years, she has been a driving force behind who we are, and Wilmac...
10/16/2026

If you know Wilmac, you know Emily.

For more than five years, she has been a driving force behind who we are, and Wilmac wouldn’t be Wilmac without her!

Swipe through to get to know Emily, from her competitive streak to her famous apple crumble.

We had a great time at Five9 CX Connect Americas! Jim, Andrew, and Garry spent the past few days in Manhattan for an eve...
10/15/2026

We had a great time at Five9 CX Connect Americas!

Jim, Andrew, and Garry spent the past few days in Manhattan for an event full of sessions and familiar faces.

Looking forward to more moments like this.

Zoinks! So the real monster was the staffing model all along...
10/13/2026

Zoinks! So the real monster was the staffing model all along...

Wilmac Canada has called Toronto home for 27 years and on Canada's Thanksgiving, today, we're feeling especially gratefu...
10/12/2026

Wilmac Canada has called Toronto home for 27 years and on Canada's Thanksgiving, today, we're feeling especially grateful.

To our Canadian customers, partners, and team - THANK YOU! Enjoy your day with loved ones, you are very appreciated.

We had a blast at the fall NYS 911 Coordinators in Geneva, NY yesterday!!Thanks to everyone who came by and talked with ...
10/08/2026

We had a blast at the fall NYS 911 Coordinators in Geneva, NY yesterday!!

Thanks to everyone who came by and talked with us, we can't wait to see everyone in the spring.

New month, new voices!🎙️ Tune into The Wilmac Wire this month to hear from: Adam HassanKate BealeJohn ProvenzanoTipi Bro...
10/06/2026

New month, new voices!🎙️ Tune into The Wilmac Wire this month to hear from:

Adam Hassan
Kate Beale
John Provenzano
Tipi Brookins

Catch new episodes every Thursday, wherever you listen to podcasts.

Check out our conference booth essentials! We had a great time earlier this week in New Jersey for the Atlantic Chapter ...
10/05/2026

Check out our conference booth essentials!

We had a great time earlier this week in New Jersey for the Atlantic Chapter of APCO Conference and we're looking forward to next year.

What would you add to this list?

Atlantic APCO you were great! Our first time here and we enjoyed every second. Great booth conversations, great question...
10/02/2026

Atlantic APCO you were great!

Our first time here and we enjoyed every second. Great booth conversations, great questions at our speaker session, and some New Jersey pizza.

What more could you ask for?

Atlantic Chapter of APCO

Address

100 Chestnut Street Suite 1004
Rochester, NY
14604

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8am - 5pm

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