Rico Telephone Company

12/02/2025

HOLIDAY HOURS:
Please note our office hours for the upcoming month and holiday season:

12/10 closed 11-2 for office meeting
12/12 open 7:30-11:30, closed 11:30-5 for office meeting
12/22 7:30-4
12/23 7:30-4
12/24 7:30-11:30 closed afternoon for Christmas eve
12/25 Closed for Christmas day
12/26 7:30-4
12/29 7:30-4
12/30 7:30-4
12/31 7:30-11:30am closed afternoon for New Years Eve
1/1 closed for New Years Day

Normal hours from 7:30-5 will resume on January 2nd. This schedule is posted on our front door and we also noted on the December bills to check our website for specific holiday hours.

12/23/2024

Holiday Hours Update: Our business office will be closing early at noon on Christmas Eve and will be closed on Christmas Day. Our business office will also be closing at noon on New Years Eve and will remain closed in observance of New Years Day. Merry Christmas and Happy Holidays to all! Thank you for all your support over the past year as we have worked to improve the network in Rico!

11/12/2024

Our online payment system will be down for maintenance starting 3pm on November 12, 2024 to migrate to the new online payments system. We expect it will be back online and available to accept online payments by November 14, 2024.

Find out more about the new online billing system upgrade. Paymentus Online Payments User Guide

This page is a guide on how to use the new Rico Telephone Company Online Billing system Customer Portal, including creating a new account, logging in, resetting passwords, managing accounts, making payments, setting up AutoPay, viewing bill and payment history, and adding payment methods to the wall...

10/16/2024

You asked and we listened! Rico Telephone will soon be launching a new and expanded bill payment system powered by Paymentus.
NEW FEATURES:
•24-hour automated pay-by-phone service
New digital wallets: PayPal, Venmo, Apple Pay & Google Pay
• Visa, Mastercard & Discover credit and debit cards still accepted. (American Express will no longer be offered.)
All AutoPay payments will continue as scheduled. For more information, please contact: 801 789 2800
[email protected]

05/03/2024

Rico, Colorado The 2024 construction season on the continuing Rico Fiber upgrade will get underway the week of May 13, 2024. Rico Telephone/Directcom was originally hoping to begin work again this year by May 6, but due to some logistical delays, had to postpone the start date by a week. Work this year on the fiber upgrade will be completed in 2 overlapping phases....

Rico, Colorado The 2024 construction season on the continuing Rico Fiber upgrade will get underway the week of May 13, 2024. Rico Telephone/Directcom was originally hoping to begin work again this …

06/23/2023

Fiber to the Home Coming to Rico Colorado

Good news–Fiber Optic Internet and 1 Gig speeds are coming soon to Rico Colorado! This includes all homes in the Rico Telephone Company service exchange area which are still on copper/DSL. We…

03/21/2023

Colorado PUC released Decision No. C23-0081 which decreases the Telecommunications Relay Service Surcharge from $0.06 to $0.03 effective April 1, 2023.

Colorado PUC released Decision No. C23-0081 which decreases the Telecommunications Relay Service Surcharge from $0.06 to $0.03 effective April 1, 2023.

03/21/2023

Colorado PUC released Decision No. C23-0081 which decreases the Telecommunications Relay Service Surcharge from $0.06 to $0.03 effective April 1, 2023.

07/18/2022

We are aware of a partial outage affecting some Rico customers—this appears to be due to equipment failure after the recent power outage. Techs have been dispatched and are en route to Rico.

07/01/2022

Service to Rico has been restored.

06/30/2022

CenturyLink just reported that they’ve located the damaged fiber and splicers are in route to repair.

Their crews be there by 6 PM mountain to get started.

06/30/2022

Our regional upstream provider has confirmed that there is a fiber optic cable problem that is impacting service in Rico, Telluride, and surrounding areas. Crews have been dispatched to troubleshoot and repair. No known ETA at this time. Unfortunately, this is not our fiber and we are relying on a big national company to fix their network so we can get traffic going out of Rico again.