Visual Matrix

09/01/2026

After her first 90 days as CEO of Visual Matrix, Lissa Marten shares what surprised her most and what it taught her about the future of hotel technology.

Her biggest takeaway? Great hospitality software needs to know more than the technology. It needs to know the day-to-day operations of hoteliers.

Read her perspective 👇
https://zurl.co/hh9HB

07/30/2026

Today is World Day Against Trafficking in Persons, a reminder that preventing exploitation is everyone's responsibility.

Hotels are uniquely positioned to recognize the warning signs. Every interaction, every observation, and every report has the potential to protect someone who needs help.

Technology alone can't solve human trafficking, but it can help hotel teams share information faster, recognize patterns, and support better decision-making when something doesn't seem right.

We're proud to stand with the AHLA Foundation's No Room for Trafficking initiative and with the hotel professionals who work every day to keep their guests, teams, and communities safe.

Because hospitality should always have room for people, and no room for trafficking.

07/28/2026

This week, Patty Jefferson and Lauren Crocket are headed to Washington, D.C. for the AHLA Foundation's No Room for Trafficking Summit.

Hotels see more than most industries. That comes with a responsibility to notice, to train, and to act. The Summit brings survivors, advocates, and industry leaders together to talk honestly about what prevention actually looks like, alongside the hoteliers we work with everyday.

Grateful to AHLA Foundation for the invitation and for leading this work.

07/13/2026

Your hotel is leaving money on the table. Every single shift. 💡

Not because guests don't want upgrades. Because nobody asked.

EasyBoost presents upgrade and add-on options automatically at booking and check-in. Every guest. Every shift. No pitch required.



Read more: https://zurl.co/fuVax

EasyBoost is hotel upsell software built into Visual Matrix. See how it captures upgrade and add-on revenue automatically at booking and check-in.

07/10/2026

Running a hotel is a lot. Every month, the Visual Matrix Tip Sheet delivers practical tips, product updates, and industry insights straight to your inbox to help you and your team work smarter, keep guests happy, and stay ahead. 🏨
It's free. It's useful. And it's written for the people actually doing the work.

Sign up here: https://zurl.co/9vnNP

Our Visual matrix support ensures you have the resources you need to succeed. Contact us via phone, chat, or email.

07/04/2026

Happy Fourth of July from all of us at Visual Matrix.

Here's to a great weekend of full houses, happy guests, and hotel teams doing what they do best.

Wishing everyone a safe, sunny, and well-earned holiday.

06/22/2026

Peak season, new hires, no time to waste. MOP gets your housekeeping team confident and working in minutes, not days.

https://zurl.co/pyv5m

06/19/2026

Today we’d like to announce new chapter for Visual Matrix. We’re proud to welcome Lissa Marten as our new CEO, as Georgine Muntz transitions to the Visual Matrix Board of Directors.

Over the past several years, Georgine has helped Visual Matrix become simpler and more useful for the hotel teams who rely on it every day. We’re incredibly grateful for the foundation she has helped build for our team and our customers.

As incoming CEO, Lissa brings deep experience leading vertical software companies, with a focus on moving quickly, building strong teams, and staying close to what customers need today and in the future.

For our customers the relationships and service you rely on are not changing. Our focus is straightforward: continue making Visual Matrix simpler, stronger, and more useful in the daily work of running a hotel.

Please join us in thanking Georgine and welcoming Lissa to Visual Matrix.

06/03/2026

A "Do Not Disturb" sign used to be a simple housekeeping instruction.

Now it's a liability question.

Most major hotel brands require a welfare check after 24 to 48 hours of continuous DND status. But the real challenge isn't the policy. It's what happens between the paper and the floor.

A housekeeper notes the sign at 9 a.m. Notes it again at 2 p.m. Tells her supervisor at end of shift. The supervisor leaves a note for the front desk. By the time anyone makes a phone call, 28 hours have passed.

That's not a training failure. That's a systems failure.

MOP tracks DND status in real time and auto-creates an alert when a room hits your threshold. No notes. No handoffs. No gaps. 🔔

Read more: https://zurl.co/SYHZZ

06/01/2026

A guest complaint about a broken AC or a busted lamp isn't really a maintenance failure.

It's a ticketing failure.

The issue existed before check-in. It just wasn't logged, prioritized, or resolved in time.

Five habits change that: log issues the moment they're spotted, assign priorities by guest impact, close loops with the front desk before rooms are assigned, use photos to kill back-and-forth, and track patterns so the same fix doesn't happen twice.

When maintenance runs on a real-time mobile platform, your team stops reacting to complaints and starts preventing them. 🔧

Read more: https://zurl.co/RPY58