Macedon Technologies

Macedon Technologies Macedon Technologies
"Optimizing the world, one process at a time."

🔙 Throwback Thursday: What if digital transformation isn't about replacing everything?In 2022, we brought together leade...
10/15/2026

🔙 Throwback Thursday: What if digital transformation isn't about replacing everything?

In 2022, we brought together leaders from Pacific Life and CeramTec to talk about their digital transformation journeys and how they used Appian to rethink the way their businesses work.

While their organizations and starting points were very different, they discovered some important lessons along the way:

• Start with the business problem, not the technology. Pacific Life began with a specific business need and gradually expanded its use of Appian as new opportunities emerged.

• Don't automate a broken process. CeramTec used its transformation as an opportunity to examine existing workflows, eliminate unnecessary steps and build more efficient processes rather than simply recreating the old system.

• You don't have to replace everything. CeramTec kept Excel where it provided value, while using Appian to manage the workflow and move information between teams.

• Put business users at the center. Both organizations emphasized the importance of involving users throughout development. Their input helped shape the solutions while creating greater ownership and adoption.

• Agile is about learning, not just ceremonies. Iterative development gave both organizations the flexibility to adapt, prioritize what mattered most and improve processes as they learned.

• Transformation can become a foundation for what's next. What began as targeted initiatives evolved into broader platforms supporting additional applications, teams and business processes.

Perhaps the biggest takeaway? Digital transformation doesn't have to mean starting over. The most successful transformations often come from understanding what works, identifying what doesn't and creating a more flexible way forward.

🎥 Take a look back at the conversation with CeramTec and Pacific Life and discover what their transformation journeys can teach us about accelerating change.
https://hubs.la/Q04xFhDz0

AI Can Write the Email. Can It Run the Process?Generative AI is incredibly good at producing information.But enterprise ...
10/14/2026

AI Can Write the Email. Can It Run the Process?

Generative AI is incredibly good at producing information.
But enterprise work isn't just about producing information.

It's about what happens next.
• Who reviews it?
• Where does it go?
• What system needs to be updated?
• Does someone need to approve it?
• What happens when the answer isn't clear?
• And what happens when the process has an exception?

That's where AI and workflow automation become especially powerful together.
AI can accelerate individual tasks. Workflow automation connects those tasks to the actual work of the organization.

For high-stakes environments, that combination matters. Because the goal isn't simply faster output. It's faster, more consistent and more traceable ex*****on.

Learn Macedon's take on using GenAI effectively: https://hubs.la/Q04xNmyY0

The No Surprises Act isn’t just a compliance issue.It’s part of a much bigger conversation about:💡 How reimbursement is ...
10/13/2026

The No Surprises Act isn’t just a compliance issue.

It’s part of a much bigger conversation about:

💡 How reimbursement is determined
💡 How payer policies affect provider economics
💡 How the Qualifying Payment Amount is evolving
💡 Where enforcement is headed
💡 And what healthcare organizations can do to protect reimbursement

For finance and revenue cycle leaders, understanding these changes isn't simply about keeping up.

It’s about being prepared to make smarter financial and strategic decisions.

On October 22, Macedon Technologies and HFMA will bring together policy and healthcare technology perspectives for:

Policy, Payers & the Economics of Healthcare with NSA

🎙️ Eric Berger, Liberty Partners Group
🎙️ Seth Pfaltzgraff, Macedon Technologies

📅 October 22, 2026
⏰ 2:00–3:00 PM CT

Come prepared to look at the No Surprises Act through a different lens—and understand what it means for reimbursement performance.

👉 Register here: https://hubs.la/Q04xMCRZ0

Healthcare's AI Opportunity Isn't Just ClinicalWhen people talk about AI in healthcare, the conversation often goes stra...
10/08/2026

Healthcare's AI Opportunity Isn't Just Clinical

When people talk about AI in healthcare, the conversation often goes straight to diagnosis, clinical decision-making and patient care. But there's another enormous opportunity with the processes surrounding healthcare
- Revenue cycle
- Claims
- Disputes
- Authorizations
- Compliance
- Case management
- Document processing

These processes are often high-volume, rules-driven and time-sensitive—exactly the kinds of environments where intelligent automation can make a meaningful difference.

Macedon's No Surprises Act solution is a good example. It combines AI, RPA, case management and data fabric capabilities to help automate the complex dispute lifecycle. In one client example, the solution automates more than 85% of the No Surprises Act process.

The takeaway?
Healthcare doesn't necessarily need more AI experiments. It needs AI connected to the work.

Explore Macedon's No Surprises Act solution: https://hubs.la/Q04xNlWt0

Revenue leakage doesn’t always look like a major financial loss.Sometimes it’s hiding in:→ Underpayments→ Denials→ Appea...
10/06/2026

Revenue leakage doesn’t always look like a major financial loss.

Sometimes it’s hiding in:

→ Underpayments
→ Denials
→ Appeals
→ Reimbursement disputes
→ Missed opportunities to recover what your organization is owed

And when those small gaps add up, the impact on the bottom line can be significant.

So, how can healthcare finance leaders identify reimbursement risks—and turn technology into a tool for improving financial performance?

That’s one of the questions we’ll tackle during our upcoming HFMA webinar:

Policy, Payers & the Economics of Healthcare with NSA

📅 October 22 | 2:00–3:00 PM CT

Join Seth Pfaltzgraff, Healthcare Client Director at Macedon Technologies, and Eric Berger, Principal at Liberty Partners Group, for a practical conversation about reimbursement, policy, and strategies for preventing revenue leakage.

👉 Save your seat: https://hubs.ly/Q04xMCbr0

Throwback Thursday: What happens when critical workflows stop depending on spreadsheets?In 2022, we sat down with Jeff P...
10/01/2026

Throwback Thursday: What happens when critical workflows stop depending on spreadsheets?

In 2022, we sat down with Jeff Phalen of Planet Home Lending to talk about a challenge many growing organizations know well: when manual processes work at a smaller scale, but become a serious barrier to growth.

At the time, Planet Home Lending’s Fix & Flip division was managing 75–100 loans a month using spreadsheets, email and shared drives.

The transformation that followed delivered some impressive results:

• Loan processing time was cut in half, from roughly 10 business days to 5.

• Servicing data entry dropped from about 2 hours per file to 1–2 minutes of QC, thanks to automated data flowing downstream.

• Due diligence issues fell from roughly 100+ items to about 25–28, significantly improving efficiency.

• Outstanding trailing documents dropped from approximately 350 to 23–28, giving the team much greater visibility and control.

• Manual work gave the team more time for customers, allowing employees to focus on relationships instead of chasing spreadsheets, emails and status updates.

Perhaps the biggest takeaway? Automation isn't simply about making a process faster. Done well, it can create better visibility, fewer errors, stronger accountability and more time for the work that actually drives the business forward.

🎥 Take a look back at the Planet Home Lending story and see what critical workflow automation can make possible. https://hubs.la/Q04xFgyN0

800+ Engagements Teach You SomethingAfter more than 800 successful engagements with more than 100 clients, Macedon has l...
09/30/2026

800+ Engagements Teach You Something

After more than 800 successful engagements with more than 100 clients, Macedon has learned something about digital transformation; the technology is rarely the hardest part.

The hard part is understanding how work actually gets done.
• Where decisions happen.
• Where information gets lost.
• Where exceptions occur.
• Where people compensate for broken systems.
• Where a process that looks simple on paper becomes complicated in practice.

That's why Macedon approaches transformation by combining business process expertise with hands-on engineering.

Because a technically successful implementation isn't enough.

It has to work for the people using it.
And it has to work for the business behind it.

Learn more about Macedon: https://hubs.la/Q04xNk7q0

What’s really driving healthcare reimbursement today?It’s not just about what happens between a provider and a payer.Reg...
09/29/2026

What’s really driving healthcare reimbursement today?

It’s not just about what happens between a provider and a payer.

Regulation. Litigation. Policy changes. Political pressure. Payer-provider dynamics.

Together, these forces are reshaping how healthcare organizations get paid—and how much revenue they ultimately collect.

On October 22, Macedon Technologies joins HFMA for a conversation about the forces shaping the economics of healthcare and what providers can actually do about them.

Policy, Payers & the Economics of Healthcare with NSA

📅 October 22, 2026
⏰ 2:00–3:00 PM CT
🎙️ Featuring Eric Berger of Liberty Partners Group and Seth Pfaltzgraff of Macedon Technologies

If reimbursement is part of your organization’s financial strategy, this is a conversation you won’t want to miss.

👉 Register today: https://hubs.la/Q04xMB0-0

Stop Asking “Where Can We Use AI?”Try asking this instead: “Where does work break down?”That's where the interesting opp...
09/24/2026

Stop Asking “Where Can We Use AI?”

Try asking this instead: “Where does work break down?”

That's where the interesting opportunities usually are:
• a process takes too long.
• a team spends hours reconciling information.
• a critical deadline depends on someone remembering to send an email.
• a decision requires five systems to find the necessary information.
• an employee copies data from one application into another.
• a manager has no real-time visibility into what's happening.

Those aren't simply operational frustrations. They're opportunities to redesign the way work gets done.

AI may be part of the answer. Automation may be part of the answer.

Better integration may be part of the answer. But the starting point should always be the process.

Find the friction. Understand the workflow. Then choose the technology.

That's how you move from AI experimentation to business value.

Read Macedon's perspective on Process Architect services: https://hubs.la/Q04xNhXc0

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11654 Plaza America Drive, #534
Reston, VA
20190

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Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

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