Pendo

09/22/2026

A user rage clicked a broken button 17 times, but your agent doesn't know that. It starts the conversation cold, guessing at a fix.

Today, Pendo for Agents gives agents the context to solve user issues. Now, agents know what happened before the conversation, where a user got stuck, and how frustration built up.

Explore Pendo for Agents, ending the era of annoying, unhelpful agents → https://bit.ly/4xCFQyW

08/26/2026

75% of enterprises have AI in production. Half of them can't prove it's working.

That's not a technical problem, it's a product context problem. When your agent doesn't know who the user is, where they're stuck, or what they're trying to do, you end up with what we're calling "slop": agents that run, but don't deliver.

Gartner puts the cost of this gap at $116 billion. But Pendo puts it differently: the companies that win the AI era won't be the ones who shipped the most agents. They'll be the ones who can show, in numbers anyone trusts, that their agents made users better off.

Dive into our blog on the topic now to become a company that wins the AI era: https://www.pendo.io/pendo-blog/enterprise-ai-next-challenge-proving-value-for-users/

08/19/2026

Most teams send an email and hope for the best. Nasdaq built it into the product. 💡

Nicholas Querci and the Nasdaq Boardvantage team used Pendo to turn in-app moments into real behavior change, driving a 240% YoY jump in webinar registrations and 10,000+ passkey adoptions without adding headcount.

Now they're doubling down on feature adoption in 2026, using guided tutorials, in-app resources, and Pendo dashboards to track what's actually working.

See how they did it: https://bit.ly/4xHknp0

08/18/2026

Rage prompts? They're the new rage clicks. And they're everywhere.

Repeated, escalating inputs that signal a broken experience...but this time, it's your AI agent users are frustrated with, not your UI.

The behaviors look the same. The fix is different.

We broke down what rage prompts are, why they matter, and how to use them to improve your AI agent before users give up on it. 👉 https://bit.ly/4x6B5ht

Rage prompts are the new rage clicks. Learn how to detect AI agent friction and measure whether your AI agents actually help users.

08/13/2026

The shift from reactive to proactive support isn't just a better experience for users. It changes what your CS team can actually do.

By connecting Pendo's behavioral data to their AI agent, Teachable's team can see when creators hit friction and reach out before frustration turns into a support request.

The result? A 67% resolution rate on proactive conversations and a 38% open rate on outreach.

Read how Teachable built it, what they'd do differently, and how fast you can get it running: https://www.pendo.io/pendo-blog/building-proactive-agents-with-teachable/?utm_source=facebook&utm_medium=organic-social&utm_campaign=blog&utm_content=socialcard

08/12/2026

It's time to start learning. 🤓

🥁 The Learning Lab, built by MindTheProduct and Pendo, is officially open!

Three new courses launch today with more coming soon. Our newly designed courses feature timely topics, new formats, and shorter learning time. Which one will you start with?

🧠 Product Judgment with Mike Belsito
🧠 Building AI agents without losing your head with Niamh Jones
🧠 Malleable Software with Dave Killeen

Explore the learning lab now: https://bit.ly/4i2HPZ4

08/11/2026

Seven consecutive years on the Inc. 5000! 🎉

We're proud to announce that Pendo has earned a spot on Inc. Magazine's 2026 list of America's fastest-growing private companies. 📈

This recognition goes to companies driving real innovation and shaping the future of the economy, and we're proud to be among them.

View the full list: https://www.inc.com/inc5000

08/07/2026

Your users are rage-typing at your product right now. 🤬 Do you know where?

Todd Olson, our CEO and co-founder, joined DataCamp's DataFramed podcast to talk about how product teams can use behavioral data — rage prompts, journey drop-offs, and agentic conversations — to surface what's actually broken before it becomes a bigger problem.

Listen now to discover what separates software that improves itself from software that simply exists: https://bit.ly/3SohI4t

08/05/2026

Fun fact: The biggest shift in software today isn't that AI can write code...

It's that building software no longer has to start with coding. 🤖

In his new Pendo Learning Lab course, Dave Killeen dives into what changed when he started treating AI as a creative partner instead of just a tool. The result wasn't just faster development–it was a new way of thinking about how ideas become products.

Interested? The course launches August 12th! Join Dave to see what's possible when you learn to work with AI, not around it.

https://www.pendo.io/learning-lab/

08/04/2026

Great products aren't built on assumptions. They're built on customer feedback. 💡

When Sage wanted to validate a new feature idea, they didn't rely on guesswork. They asked the right users, collected more than 1,000 responses in just two days, and used those insights to shape what they built next.

The impact was clear:
📈 174% growth in feature usage
⭐ 90% customer satisfaction
⚡ Feature launched in just two months

When you combine in-app feedback with product analytics, you can make product decisions with confidence—and deliver results your customers notice.

See how Sage did it: https://bit.ly/4fSafTa

Sage won the Pendo Customer Award for AI innovation. See how they did it.