AskNicely

10/07/2026

solidcore's Chief Digital Officer, Shane McCarthy, used to wait days for a customer feedback pull: a request to support, a CSV export, rounds of back and forth. Now it takes him ten minutes.

The new AskNicely Claude Connector brings NPS, CSAT and review data into Claude, next to product tickets, support data and social listening. Shane runs the query himself and refines it as he goes. Across 180+ locations, it surfaces trends he wasn't looking for.

The connector is powered by Ask NiceAI® and available to customers on the NiceAI® add-on.

Learn more: https://hubs.li/Q04zdRf40

10/06/2026

Today is World CX Day! And we couldn't think of a better way to celebrate than with our customers' success.

Multi-location service businesses use AskNicely to hear from customers after every interaction and get that feedback to the frontline team that can act on it. Our customer stories page collects what that looks like in practice, from NPS and CSAT gains to teams that turned individual comments into better service.

Dive in to the success stories here: https://hubs.li/Q04zdY450

09/30/2026

Four stages separate businesses that collect customer feedback from businesses that grow because of it.

Our ebook, The 4 Stages of Using Customer Feedback, is a practical guide to working out where you are today and what to do next. It covers how to collect feedback, act on it and turn it into intentional improvements to the customer experience.

Download for free here: https://hubs.li/Q04yxqqS0

09/23/2026

Most service businesses sit on a goldmine of customer feedback they never truly touch. Survey responses pile up in spreadsheets, comments go unread past the first fifty, and insights that could change frontline behavior stay buried under volume nobody has time to sort through.

AI changes the math. ChatGPT, Claude, Gemini and similar tools can now handle survey analysis that used to require a data science degree or a five-figure analytics platform. Feed it hundreds or thousands of responses, and it surfaces patterns, flags urgent issues, and groups feedback by theme in minutes.

Go one step further, and you’ll find customer experience platforms with advanced AI agents specializing in customer feedback, frontline action and revenue growth.

Get the scoop: https://hubs.li/Q04y5Mnd0

09/22/2026

InfraBuild utilized NiceAI from AskNicely to simplify data, create reports, and take action more quickly. They significantly increased retention and reduced their churn problem by addressing common customer pain points. And reduced the heavy manual work of collecting and analyzing feedback thanks to automation and NiceAI. Get the scoop: https://hubs.li/Q04y0Nz00

09/17/2026

Customer satisfaction doesn't need a 20-question survey, it needs one clear signal.

The 5-star survey does exactly that. Customers rate their experience from 1 to 5, you get a fast read on where you stand, and with a one question follow-up you know exactly where to focus next.

We've put together a free template: ready-to-use questions, an intro and thank you message, the rating scale, and the formula to calculate your average score.

Copy, paste, send.

https://hubs.li/Q04xllZ10

09/16/2026

Most CX teams don’t have a data problem. They have an action problem.
A new Forbes piece maps the evolution of customer experience across five phases, from the Survey Era to an emerging Agentic Era.

The interesting bit? Most organisations are still stuck in Phase Two: collecting more signals across more channels, while the data remains fragmented and the actions remain slow.

The next step is connecting feedback to the people who can actually do something about it, in time to change the outcome.

A worthwhile read for anyone thinking about where CX goes next:

Customer experience (CX) management is rapidly evolving through five distinct phases. The initial "Survey Era" provided limited actionable insights, leading to the "Omnichannel Signal Era" where data remained siloed despite multi-channel collection. We are now in the "Connected Intelligence Era," us...

09/08/2026

Big Blue Bug Solutions wanted to double in size in five years without losing the trust that built their reputation across New England. Manual surveys couldn't scale, but AskNicely could. Now they're at an 80 average NPS, with detractors getting a direct call within 24 hours. Growth without losing the personal touch ✨ Learn more: https://hubs.li/Q04wT8Mc0

09/07/2026

LLMs now read your reviews before recommending your business. ChatGPT, Gemini, and Claude are answering "who's a good roofer near me" using the same review data that used to just sway a human scrolling Google.

Brian Fravel, VP of Marketing at AskNicely (and former CMO of a 25-branch home services company), broke down what that means in a recent webinar: why a mismatched business name across listings hurts more than it used to, how a one-star review turned into a same-day mailbox repair and a five-star update, and what happens when review data sits next to NPS and CSAT scores in one place.

Get the scoop here: https://hubs.li/Q04wT8kt0

09/02/2026

CX improvements sound nice, but here's what they're worth in dollars.

Our ROI calculator models the revenue impact of improving your NPS or CSAT, using your actual revenue and customer numbers against industry benchmarks.

Plug in your numbers → https://hubs.li/Q04wcftq0