09/22/2026
We want to provide an update following our latest integration attempt.
Unfortunately, the integration did not proceed as expected, and we made the decision to stop the process and implement our backup plan to return accounts to their previous state.
While that backup was successfully applied, we have identified an unexpected issue affecting a portion of our customers who are currently experiencing a service outage. This particular issue is something neither development team has encountered before, and both teams are actively working together on a blanket fix for those affected.
If you are currently experiencing an outage, please email [email protected] and put your service address in the subject line. Even if you believe we may already be aware of your outage, please send us an email. This will help us make sure we have captured every affected customer and that each account is looked at as our teams work through the issue.
Our immediate priority is getting every affected customer back online as quickly as possible.
We also want to be transparent about where we go from here.
After multiple integration attempts and the issues we have experienced along the way, we have decided to pause any further integration efforts for the time being. While we still believe strongly in the benefits that connecting these systems could provide, protecting the reliability of your service has to come first. We are not comfortable continuing to attempt this integration when doing so could cause additional interruptions for our customers.
In the meantime, we have begun investigating an alternative program that may allow us to accomplish the same goals without the integration challenges we have encountered. Evaluating, testing, and potentially implementing a new system will take some time, and we intend to be thorough before making any changes that could affect customer service.
We know many of you have been incredibly patient with us through several attempts at this project, and we recognize how frustrating it is to once again be talking about an interruption related to it. We are very sorry.
For now, our focus is simple: restore service to anyone currently affected, keep our existing systems stable, and take the time necessary to determine a better path forward.
We will continue to keep you updated as we work through the current outage. Thank you for your patience and for continuing to put your trust in our team.
— The Strada Communications Team
