Amplifai Solutions, Inc

11/30/2023

📬 Coaching results not “fitting” your expectations? Maybe your team's follow-up plans have been lost in the mail.

Just because your team is coaching, doesn’t mean the coaching is effective. Even the strongest coaching plan will fall flat if there isn’t a clear and consistent follow-up plan.

In call center coaching, it's essential to ensure your follow-up actions are the right size and shape for your team's development. It's about adapting the plan to address actual performance, ensuring that every piece of advice and every action step is deliverable and impactful.

If your current strategy feels stuck, get tips for how your team can improve their follow-up process and their coaching feedback delivery → https://bit.ly/46F5c1N

10/25/2023

"We've got it handled! Our team leads are on top of everything!"

Sound familiar? It’s easy to feel like adding AI into the mix is just complicating things.

But here's the real deal: AI isn’t here to steal the spotlight. It’s the backup singer helping your main act shine even brighter.

With AI taking care of intricate data analysis, team leads get the freedom to do what they do best: connecting, coaching, and caring.

See how call centers are using AI to empower their team leaders → https://bit.ly/3QcIEz9

10/11/2023

The age of AI in the contact center is here.

But it takes knowing how to pinpoint good from great in order to choose the best AI-powered solutions that will help to drive productivity, efficiency, and ultimately revenue.

AmplifAI is one such technology vendor that is helping boost organizational performance and drive business outcomes through an empowered, AI-enhanced workforce.

We’ve been included as a Sample Vendor on 2023 Gartner® Hype Cycle™ for Digital Workplace Applications, which highlights how emerging technologies are shaping digital literacy and helping people work in new and more effective ways.

Check out our blog to learn more about the Gartner Hype Cycle for Digital Workplace Applications, and gain insights to learn how to optimize tools and services impacting the digital workplace.

https://www.amplifai.com/blog/amplifai-our-gartner-hype-cycle-takeaways-and-the-ai-driven-workforce

10/09/2023

A call center’s most valuable asset? Its people.

🤖 But could AI be a close second?

With real-time assist tools, agents receive on-the-spot assistance that can boost efficiency and customer satisfaction. But don't let the shiny tech distract you from the potential drawbacks.

We're unpacking it all on the blog: https://bit.ly/46TStJP

Uncover the benefits and challenges of using real-time agent assist tools in contact centers. Learn how to leverage AI while still maintaining the essential human touch your customers need.

09/28/2023

What if you could save money by investing in your people?

Good coaching offers more than just performance improvement – it delivers cost-saving benefits that can have a massive impact on your contact center's bottom line.

Learn more in our latest infographic: https://bit.ly/3OkSlvt

Is your call center trying to save money? Invest in your coaching program. This infographic shows 7 ways good coaching can positively impact your ROI.

09/26/2023

In case you haven't heard... is still taking the world by storm!

is primed to showcase how generative AI and other emerging technologies are revolutionizing the experience, affecting data-informed decision-making, and where human value can amplify automation.

Don't miss out on an amazing lineup of speakers and panels - register here: https://bit.ly/43quRJG

09/26/2023

Are your coaching results falling flat? The problem might not be the coaching, but what comes after that's not working.

In the call center arena, while the coaching sets the stage, consistent follow-ups play the starring role. They're the keys to understanding gaps, adjusting strategies, and celebrating progress.

Discover how a robust follow-up strategy might just be the game-changer you've been missing in this blog post: https://bit.ly/3LyDjka

09/20/2023

GTACC 2023 kicks off tomorrow in Toronto, and we couldn't be more excited! 🎉

Not only is AmplifAI a proud sponsor of this event, but our own, Randy Clapp, will be part of an all-star lineup, including Afshan Kinder, for a panel discussion on "Leading Through Change with Technology."

Trust us – it's going to be one epic conversation!

If you're attending, make sure to drop by our booth. We look forward to the opportunity to connect with you during this event.

09/19/2023

Managing a diverse product portfolio is challenging. But Thrasio – supporting almost 200 brands – excels in customer support. Find out how they achieved:

🚀 600% More Coachings
🚀 4 Hours Reduced in FRT
🚀 58% Faster Issue Resolution

What's their secret weapon? Get an inside look -->
https://bit.ly/3LuMphH

Thrasio is revolutionizing the consumer goods industry, transforming how the world's most popular online marketplace products become accessible to all. Their approach is driven by a profound understanding of rankings, ratings, and reviews, allowing them to identify and acquire high-quality brands kn...

09/15/2023

When it comes to call centers, the human element remains irreplaceable. But could real-time assist tools take your team to the next level?

⚖️ Weigh the benefits against the challenges with our latest blog post: https://bit.ly/43wzRwv

Uncover the benefits and challenges of using real-time agent assist tools in contact centers. Learn how to leverage AI while still maintaining the essential human touch your customers need.

09/07/2023

Coaching is seen as the best way to boost happy customers, improve team spirit, and get better performance results for your contact center.

But what if coaching doesn't help? 🤷‍♂️

You're not the only one.

Here are ten things that can make coaching in call centers go wrong.

Find out which issue (or issues) is holding back your coaching efforts.

https://bit.ly/3EsltLw

Call Center Coaching Effectiveness has long been a challenge for both BPO/Outsourcers and direct contact centers alike. Here are the top 10 causes we repeatedly see contributing to stagnant customer experience, waning employee morale, and disappointing performance improvements.

09/04/2023

You've got mail! 📬

Good customer support emails aren't just about being responsive — they're about delivering clarity, assurance, and thoughtfulness in every interaction. But are your CX emails leaving the lasting impression you want?

We've pulled together 14 tips to help you:
📨 Perfect the first impression with striking subject lines.
📨 Elevate your emails with genuine personalization.
📨 Choose words that build, not break.
📨 Dodge classic email faux pas.

Get the full list here --> https://bit.ly/45WRaZa

How to send customer service emails people actually appreciate. Plus, samples and examples of customer support email content you can use today.