Big Sky Direct

Big Sky Direct BigSky Direct is Montana's premier high-speed internet provider, bring lighting-fast speeds to locati

BigSky Direct is the leading HIGH-SPEED Internet Provider to homes and businesses. Based in Plains, BigSky Direct offers businesses and individuals a wide array of Internet services including encrypted broadband Internet delivered wirelessly, dedicated high-speed access and email hosting services. BigSky Direct focuses on the speed and quality of its Internet services and its commitment to providi

ng excellent customer care. Our consumer products include Broadband Internet Service, e-mail addresses, web site hosting and other services. For our business subscribers we offer dedicated high-speed Internet access, managed web site hosting, server co-location, domain name registration, and other services.

04/11/2026

Quick Update for a Small Group of Our Neighbors!

We’ve identified a specific issue involving a single burnt-out switch. This is only affecting about 12 of our customers, so if your connection is currently working, you’re all set!

For those 12 impacted, we have a replacement switch being rushed to us as we speak. We expect to have everything replaced and your internet back up and running by Monday. We truly appreciate your patience while we get this specialized part delivered and installed!

Happy Friday, BigSky family! Our dedicated tech team is out climbing towers today, working hard to swap out and upgrade ...
02/27/2026

Happy Friday, BigSky family! Our dedicated tech team is out climbing towers today, working hard to swap out and upgrade our antennas. We’re doing this to ensure you have the fastest, most reliable service possible! You might notice some very brief downtime while we make these improvements, but we’ll have everything back up and running smoothly in no time. Thank you for being such valued customers! If you experience longer than normal downtime or slowness issues later in the evening, please unplug and plug in your router.
Have a wonderful weekend!

02/05/2026

🚧 Heads up, everyone! 🚧
BigSky technicians are currently installing our new fiber line. Over the next 5 days, we’ll be making adjustments to our connections as part of this upgrade.

You may notice brief interruptions or slower service during this time. We appreciate your patience and understanding while we work to bring you faster and more reliable service. Thanks for bearing with us!

12/17/2025

UPDATE: We were able to make it to the tower site, removing close to a dozen trees from the road. Upon arrival, we found damage to our equipment, a network switch, had been fried from power surges. We replaced the equipment and tested successfully. We will continue additional efforts to repair outages throughout the week.

Wednesday - 730a
We received notifications from numerous people of an outage. After investigation, we found the issue to be damage sustained by high winds to our tower located in Weeksville.

Our crew is gearing up and gathering equipment to inspect the situation. We do not have an estimated time for repair at this time. Repairs may take up to 48 hours, as the road to our tower most likely has trees to clear, even before we can get to the tower site itself.

Thank you for the patience and we will do everything we can to restore service as quickly as possible.

10/25/2025

1:02p UPDATE - Carrier informed us that our circuit has been relocated and services restored. We confirmed this.

9:50a UPDATE - we have been informed of a mandatory emergency fiber relocation in Spokane affecting our fiber circuit. We are unsure of the emergency cause for relocation, but service is expected to be down for several hours. Sorry about the inconvenience, guys.

See the report below:

Location: Spokane, WA

Reason: Carrier Third-Party service provider will implement emergency maintenance to perform a mandatory fiber relocation at GPS 47.688952, -117.239717

Expected Impact: Service(s) are expected to go down as a result of these activities and may last for several hours. Optic teams are onsite and have begun relocating circuits.

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9:20a OUTAGE - We are reporting an outage across all of our nodes and it appears that our main fiber is not delivering service to us. We will reach out to carriers to find out what's causing this outage and will report updates here.

09/12/2025

It appears that the red light on our weeksville tower is out - meaning the tower may have gotten hit by lighting or is experiencing a power outage. It is currently running on its backup power source. If the power is not restored, those customers connected to that tower may experience an internet outage. Just wanted to give you all a heads up. This will not affect all customers.

09/03/2025

Dear Valued Customers,
We are excited to announce that we are relocating our office!
We apologize for the delayed notice-our team has been hard at work to make this transition as smooth as possible.

You can now find us at our new location:
Deemer Creek Business Plaza
Corner of Hwy 200 & Hwy 28, Suite C

We look forward to serving you at our new location.

08/21/2025

Our team was able to repair and replace the fiber optic transceivers causing issues, to find that the final issue was on the carrier side. After our WAVE transport carrier finished replacing the optic at their end, we were officially back up. All customers have been rerouted back to our main circuit.

If you are still having issues, please reboot your router and power cycle the antenna power adapter (if you have one). If you are still having issues after this, let us know by calling 406-215-2020 and reporting it.

NOTE: it can take up to 10 minutes for antennas to relink in some instances.

08/07/2025

UPDATE: Techs are reporting that the temporary solution applied today is having some faulty issues occurring. The team is working to get the part replaced with another unit in hopes that it resolves the buffering.

UPDATE: Techs have found the issue and have implemented a temporary solution. The outage was caused by a failed fiber optic transceiver in Missoula. They were able to replace the unit with a used temp unit, and have scheduled a full replacement for Wednesday at 10PM. As of right now, services have been restored with a temporary solution. If you are still having issues, please be sure to power cycle all of your equipment (router and antenna). If you are having issues even after the equipment has rebooted, please call us at 406-215-2020 so we can get you on schedule for a site visit.

UPDATE: After 14 hours of investigation, we have found the issue is in Missoulas Fiber Hotel with a faulty circuit component. A tech is being dispatched to investigate the issue onsite at this location and will replace the faulty circuit component. We will update this post as we know more. At this time no time to repair has been set.

We have been experiencing an outage since about 4:30. Our team has replaced all fiber lines and fiber cards belonging to us to no avail. After further investigation, our carrier found a faulty fiber card and is currently working to replace it.
We apologize for this inconvenience and thank you for your patience.

07/18/2025

ATTN: Tonight around 10pm we will be performing DEMAND maintenance to replace a failing fiber circuit card. We expect the outage to begin from 10pm until midnight. This may extend into the morning by an hour, but we expect to be completed before midnight. Sorry for any inconvenience however this is an urgent task Thank you

05/06/2025

UPDATE 1:27am:
Services have been restored. If you are still experiencing an outage, please call the office. We are open from 10-6 Mon-Fri.

UPDATE 5:47pm:

We have been informed that the contractors have not made it on-site yet, but they are currently en route. The plan at this time is for the contractors to pull additional slack for the splicers, with an estimated time of restoration (ETR) of 5-7 hours. We will continue to monitor the progress with the fiber provider and provide you with further updates as more information becomes available.

UPDATE 16:20pm:
Our carrier has confirmed that the break is on the backbone - layer 1 service. This affects millions of customers - including us here at BigSky Networks.

UPDATE 3:30- We're providing an update on the current service interruption. Dedicated technicians are still actively working to resolve the issue affecting services.

While we are making every effort, we do not yet have a specific Estimated Time of Arrival (ETA) for when services will be fully restored.

Please know that getting you back online is our primary focus. We will share further updates here as soon as more information becomes available.

We appreciate your patience as our team continues their work.

UPDATE 12:45P: The OSP team has received the fiber traces and is now working on mobilizing a splice crew to assess and repair the damaged fibers. We do not have an estimated time of arrival (ETA) for the splice team at this time, but we will provide this information once it becomes available.

May 6th: 11:45 am- Big Sky Networks customers are down right now because of a fiber break in the Seattle area. The tech team is actively working to pinpoint the exact location and begin repairs. Unfortunately, we don’t have a firm ETA for restoration at this time. We appreciate your understanding as we work to get you back online!

Thanks for hanging in there!

04/04/2025

It seems Plains suffered a power outage. Our services were not effected, however if your service has not reconnected after your power has been restored, please unplug your decices then plug them back in again. If after doing that, you still do not have service, please call our office in the morning and we will work with you. Hours are 10am-6pm.

Address

7671 MT Highway 200, STE C
Plains, MT
59859

Opening Hours

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm

Telephone

(406) 215-2020

Website

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